Account & Technical Support

4,048 topics in this forum

1. [Personal Story] No green star to enter story instance

   By JamesL.5270, January 15, 2021
   • 2 replies
   • 37 views
   • 
   • Vayne.8563
   • January 16, 2021

2. ArenaNet has given up on me. 42 emails later and no resolution. Mac "Beta" client crashing on 10.15

   By aszy.3804, December 28, 2020
   • 8 replies
   • 240 views
   • 
   • loseridoit.2756
   • January 15, 2021

3. problems with gem store

   By Lucie Lucifer.6542, January 12, 2021
   • 2 replies
   • 87 views
   • 
   • ASP.8093
   • January 12, 2021

4. Account controls swap themselves?

   By danfenton.7329, January 10, 2021
   • 1 reply
   • 46 views
   • 
   • Topalai.4789
   • January 11, 2021

5. Connection issues (AH, Wiki, Chat) on EU

   By Cynz.9437, December 8, 2020
   • 16 replies
   • 229 views
   • 
   • Kerangajaib.6589
   • January 11, 2021

6. How can i protect my account?

   By Vanne.9061, January 10, 2021
   • 4 replies
   • 95 views
   • 
   • Vanne.9061
   • January 11, 2021

7. Macro policy clarification question

   By some.9013, January 9, 2021
   • 10 replies
   • 88 views
   • 
   • nopinopa.4861
   • January 10, 2021

8. Creating a Guild Wars account to then link with Guild Wars 2 account to unlock skins

   By Plainguy.1486, January 9, 2021
   • 2 replies
   • 47 views
   • 
   • Inculpatus cedo.9234
   • January 10, 2021

9. [FEEDBACKS] ArenaNet has given up on MAC OS customers 1 2

   By Touchme.1097, January 9, 2021
   • 30 replies
   • 365 views
   • 
   • Touchme.1097
   • January 10, 2021

10. Story Instances Cause the game to drop Connection, usually at the end of the story?

    By Jasmine.8195, October 20, 2017
    • 18 replies
    • 1.6k views
    • 
    • Chrysline.2317
    • January 8, 2021

11. Locked Hearth Of Throns Story

    By S H A K A L.3810, January 8, 2021
    • 1 reply
    • 37 views
    • 
    • Tuna Bandit.3786
    • January 8, 2021

12. account email change?

    By Brtiva.9721, January 7, 2021
    • 3 replies
    • 90 views
    • 
    • Brtiva.9721
    • January 7, 2021

13. Connection errors

    By UrHighNess.2607, January 7, 2021
    • 0 replies
    • 66 views
    • 
    • UrHighNess.2607
    • January 7, 2021

14. Constant crashes 1 2

    By UnderWaterLoo.4863, April 22, 2019
    • 30 replies
    • 4.1k views
    • 
    • HerrBisherL.5469
    • January 6, 2021

15. Mouse Cursor Problems (weak grip and/or cursor sliding)

    By Trismegistos.3046, April 5, 2018
    • 10 replies
    • 667 views
    • 
    • mukymuky.3752
    • January 5, 2021

16. Switching to Zen 3? 1 2

    By StanUK.3214, October 29, 2020
    • 39 replies
    • 1.2k views
    • 
    • StanUK.3214
    • January 5, 2021

17. Lag in Divinity's Reach (Wintersday)

    By Luthan.5236, January 5, 2021
    • 5 replies
    • 63 views
    • 
    • Luthan.5236
    • January 5, 2021

18. game client lost its connection

    By Bahamut.2390, January 1, 2021
    • 3 replies
    • 125 views
    • 
    • arielqueen.6587
    • January 5, 2021

19. Anybody else have crash problem

    By Junkpile.7439, December 21, 2020
    • 12 replies
    • 135 views
    • 
    • Inculpatus cedo.9234
    • January 5, 2021

20. Sound

    By MintyRequiem.4958, March 4, 2018
    • 12 replies
    • 464 views
    • 
    • Linken.6345
    • January 5, 2021

21. gw2 keeps crashing

    By Ddoey.9241, February 1, 2019
    • 6 replies
    • 377 views
    • 
    • Inculpatus cedo.9234
    • January 4, 2021

22. Can't buy gems using paypal [merged] 1 2 3 4

    By Vertigo.5106, September 6, 2018
    • 77 replies
    • 6.6k views
    • 
    • DoghouseC.8173
    • January 3, 2021

23. Unable able to buy gems. "This offer is currently not available. Please try again later"

    By Cedric Steelhammer.6074, December 24, 2020
    • 5 replies
    • 98 views
    • 
    • DoghouseC.8173
    • January 3, 2021

24. Unstable and high ping after the recent patch

    By Sentinel VX.1392, December 16, 2020
    • 13 replies
    • 295 views
    • 
    • Claramunt.5219
    • January 3, 2021

25. Installer Client not Downloading

    By Warmaster.6105, December 28, 2020
    • 9 replies
    • 75 views
    • 
    • Ashantara.8731
    • January 3, 2021