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Please help - game not starting - tried repair and windowed as well

sNap.1320

By sNap.1320
in Account & Technical Support

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sNap.1320 Newbie

sNap.1320

Posted
Posted

I am trying to run the game but it insta crashes when i hit Play. if i try to run it -windowed it gives an crash message.

Please help.

Crash message bellow:

_______________________________

*--> Crash <--*

Exception: c0000005

Memory at address 00000000`00000028 could not be read

App: Gw2-64.exe

Pid: 1696

BaseAddr: 00007FF684B70000

ProgramId: 101

Build: 103585

Module: nvd3dumx.dll

When: 2020-04-29T06:30:38Z 2020-04-29T09:30:38+03:00

Uptime: 0 days 0:06:02

Flags: 0

 

*--> System <--*

Name: e89ab979

IpAddr: 192.168.100.43

Processors: 4 [GenuineIntel:6:14:9]

OSVersion: Windows 10.0 (64 bit)

 

*--> System Memory <--*

Physical: 12681MB/16338MB 77%

Paged: 16842MB/22226MB 75%

Virtual: 134213123MB/134217727MB 3%

Load: 22%

CommitTotal: 5383MB

CommitLimit: 22226MB

CommitPeak: 7420MB

SystemCache: 3232MB

HandleCount: 72983

ProcessCount: 169

ThreadCount: 2660

 

*--> Process Memory <--*

Private: 156MB

WorkingSet: 136MB

PeakWorkingSet: 225MB

PageFaults: 1430082

 

*--> Memory Category Usage (Inclusive) <--*

[Category] [size(MB)] [Count]

Root 106.93 6542

Programmer Data 58.21 963

Uncategorized 42.28 4824

I/O 28.63 494

Archive 27.33 24

Collections 26.15 297

Dictionary 26.09 44

Collide 6.45 755

Collide Havok 6.45 755

Engine 3.10 24

Gr 3.08 13

File Service 1.24 12

Event 0.13 5

Networking 0.13 22

Gr Umbra 0.06 2

Asset Service 0.06 455

Game 0.05 56

Content 0.02 1

DDI 0.02 3

Threading 0.01 15

Msg 0.01 9

Model-Programmer 0.01 1

UI 0.00 24

Web Browser 0.00 10

 

*--> Memory Category Usage (Exclusive) <--*

[Category] [size(MB)] [Count]

Uncategorized 42.28 4824

Archive 27.33 24

Dictionary 26.09 44

Collide Havok 6.45 755

Gr 3.00 2

File Service 1.24 12

Event 0.13 5

Networking 0.11 13

Collections 0.06 246

Gr Umbra 0.06 2

Asset Service 0.06 455

Game 0.02 46

Content 0.02 1

DDI 0.02 3

Threading 0.01 15

Msg 0.01 9

Model-Programmer 0.01 1

Engine 0.01 6

Web Browser 0.00 10

BTree 0.00 6

CharClient 0.00 5

Services 0.00 12

File Core 0.00 2

Text 0.00 1

 

*--> DllList <--*

00007FF684B70000 - E:\Games\Guild Wars 2\Gw2-64.exe

00007FF8FDBE0000 - C:\WINDOWS\SYSTEM32\ntdll.dll

00007FF8FCC90000 - C:\WINDOWS\System32\KERNEL32.DLL

00007FF8FB8D0000 - C:\WINDOWS\System32\KERNELBASE.dll

00007FF8FCD50000 - C:\WINDOWS\System32\USER32.dll

00007FF8FBB80000 - C:\WINDOWS\System32\win32u.dll

00007FF8FC990000 - C:\WINDOWS\System32\GDI32.dll

00007FF8FADF0000 - C:\WINDOWS\System32\gdi32full.dll

00007FF8FB810000 - C:\WINDOWS\System32\msvcp_win.dll

00007FF8FACF0000 - C:\WINDOWS\System32\ucrtbase.dll

00007FF8FBD60000 - C:\WINDOWS\System32\ADVAPI32.dll

00007FF8FDB00000 - C:\WINDOWS\System32\msvcrt.dll

00007FF8FCEF0000 - C:\WINDOWS\System32\sechost.dll

00007FF8FD9E0000 - C:\WINDOWS\System32\RPCRT4.dll

00007FF8FD8F0000 - C:\WINDOWS\System32\WS2_32.dll

00007FF8FBC30000 - C:\WINDOWS\System32\WINTRUST.dll

00007FF8FAB50000 - C:\WINDOWS\System32\MSASN1.dll

00007FF8F5400000 - C:\WINDOWS\SYSTEM32\VERSION.dll

00007FF8F6BC0000 - C:\WINDOWS\SYSTEM32\WTSAPI32.dll

00007FF8EDFC0000 - C:\WINDOWS\SYSTEM32\WINMM.dll

00007FF8FAB70000 - C:\WINDOWS\System32\CRYPT32.dll

00007FF8FC9C0000 - C:\WINDOWS\System32\PSAPI.DLL

00007FF8FC750000 - C:\WINDOWS\System32\ole32.dll

00007FF8EDF90000 - C:\WINDOWS\SYSTEM32\WINMMBASE.dll

00007FF8FD5B0000 - C:\WINDOWS\System32\combase.dll

00007FF8FAF90000 - C:\WINDOWS\System32\cfgmgr32.dll

00007FF8FBBB0000 - C:\WINDOWS\System32\bcryptPrimitives.dll

00007FF8FBC90000 - C:\WINDOWS\System32\OLEAUT32.dll

00007FF8FBEC0000 - C:\WINDOWS\System32\SHELL32.dll

00007FF8FC640000 - C:\WINDOWS\System32\shcore.dll

00007FF8FB090000 - C:\WINDOWS\System32\windows.storage.dll

00007FF8FAB20000 - C:\WINDOWS\System32\profapi.dll

00007FF8FAAD0000 - C:\WINDOWS\System32\powrprof.dll

00007FF8FAAA0000 - C:\WINDOWS\System32\UMPDC.dll

00007FF8FC930000 - C:\WINDOWS\System32\shlwapi.dll

00007FF8FAAB0000 - C:\WINDOWS\System32\kernel.appcore.dll

00007FF8FB8B0000 - C:\WINDOWS\System32\cryptsp.dll

00007FF8F3970000 - C:\WINDOWS\SYSTEM32\MSACM32.dll

00007FF8CCE10000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.18362.815_none_17aeac266da278c2\gdiplus.dll

00007FF8CC280000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.18362.815_none_2a24171e466d06cd\COMCTL32.dll

00007FF8C4EF0000 - C:\WINDOWS\SYSTEM32\USP10.dll

00007FF8DABA0000 - C:\WINDOWS\SYSTEM32\MSIMG32.dll

00007FF8F12C0000 - C:\WINDOWS\SYSTEM32\Secur32.dll

00007FF8FA4E0000 - C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL

00007FF8FA990000 - C:\WINDOWS\SYSTEM32\SSPICLI.DLL

00007FF8FC610000 - C:\WINDOWS\System32\IMM32.DLL

00007FF8F9330000 - C:\WINDOWS\SYSTEM32\dbghelp.dll

00007FF8FACC0000 - C:\WINDOWS\System32\bcrypt.dll

00007FF8F9710000 - C:\WINDOWS\SYSTEM32\dxcore.dll

00007FF8F89F0000 - C:\WINDOWS\system32\uxtheme.dll

00007FF8F50E0000 - C:\WINDOWS\SYSTEM32\cryptnet.dll

00007FF8FBE90000 - C:\WINDOWS\System32\imagehlp.dll

00007FF8F9E80000 - C:\WINDOWS\system32\rsaenh.dll

00007FF8AA900000 - C:\WINDOWS\system32\nvspcap64.dll

00007FF8F9B00000 - C:\WINDOWS\SYSTEM32\ntmarta.dll

00007FF8F96C0000 - C:\WINDOWS\SYSTEM32\gpapi.dll

00007FF8FBE10000 - C:\WINDOWS\System32\coml2.dll

00007FF8FCB10000 - C:\WINDOWS\System32\clbcatq.dll

00007FF8C4DB0000 - C:\WINDOWS\system32\napinsp.dll

00007FF8C63E0000 - C:\WINDOWS\system32\pnrpnsp.dll

00007FF8FA310000 - C:\WINDOWS\System32\mswsock.dll

00007FF8FA060000 - C:\WINDOWS\SYSTEM32\DNSAPI.dll

00007FF8FBEB0000 - C:\WINDOWS\System32\NSI.dll

00007FF8FA020000 - C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

00007FF8C63D0000 - C:\WINDOWS\System32\winrnr.dll

00007FF8F68B0000 - C:\WINDOWS\system32\NLAapi.dll

00007FF8C71C0000 - C:\WINDOWS\system32\wshbth.dll

00007FF8F5F80000 - C:\WINDOWS\System32\fwpuclnt.dll

00007FF8F4790000 - C:\Windows\System32\rasadhlp.dll

00007FF8FC9D0000 - C:\WINDOWS\System32\msctf.dll

00007FF8EC2B0000 - C:\WINDOWS\System32\TextInputFramework.dll

00007FF8F81C0000 - C:\WINDOWS\System32\CoreMessaging.dll

00007FF8ECCC0000 - C:\WINDOWS\System32\CoreUIComponents.dll

00007FF8F66D0000 - C:\WINDOWS\SYSTEM32\wintypes.dll

00007FF8EBFE0000 - C:\WINDOWS\SYSTEM32\WindowsCodecs.dll

00007FF8B1150000 - E:\Games\Guild Wars 2\bin64\CoherentUI64.dll

00007FF8CF7C0000 - C:\WINDOWS\SYSTEM32\d3d9.dll

00007FF8F8F20000 - C:\WINDOWS\SYSTEM32\dwmapi.dll

00007FF8F6F60000 - C:\WINDOWS\SYSTEM32\WINNSI.DLL

00007FF8F15E0000 - C:\WINDOWS\System32\iertutil.dll

00007FF8F9EC0000 - C:\WINDOWS\SYSTEM32\DPAPI.dll

00007FF8E0D40000 - C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll

00007FF8A09A0000 - C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvd3dumx.dll

00007FF8EEBC0000 - C:\WINDOWS\SYSTEM32\nvapi64.dll

00007FF8FD140000 - C:\WINDOWS\System32\SETUPAPI.dll

00007FF8F97A0000 - C:\WINDOWS\SYSTEM32\dxgi.dll

00007FF8F9B70000 - C:\WINDOWS\SYSTEM32\WINSTA.dll

00007FF8F73A0000 - C:\Windows\System32\MSISIP.DLL

00007FF8F6B80000 - C:\Windows\System32\wshext.dll

00007FF8F6B30000 - C:\Windows\System32\AppxSip.dll

00007FF8B69D0000 - C:\WINDOWS\SYSTEM32\OpcServices.DLL

00007FF8F9890000 - C:\WINDOWS\SYSTEM32\tdh.dll

00007FF8F38C0000 - C:\WINDOWS\SYSTEM32\XmlLite.dll

00007FF8EF0B0000 - C:\WINDOWS\SYSTEM32\urlmon.dll

00007FF8F9730000 - C:\WINDOWS\SYSTEM32\mintdh.dll

00007FF8F6B20000 - C:\Windows\System32\WindowsPowerShell\v1.0\pwrshsip.dll

00007FF8F6B10000 - C:\Windows\System32\EsdSip.dll

 

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]

[DbgHelp.dll version 10.0.18362.1 (64/32-bit compatible)]

 

*--> Thread 0x1f84 <--*

 

*--> Trace <--*

Pc Rt : Args

00007ff8`a14a7646 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff8`a13dcbde 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff8`a13d7d7d 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff8`a13f9bdd 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff8`a1735580 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff8`fcca7bd4 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff8`fdc4ce51 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

 

*--> Thread registers <--*

rax=0000000000000000 rbx=00000153d36c9ef0 rcx=0000000000000000

rdx=00000153d3bb2d80 rsi=0000000000000000 rdi=000000429affd6d0

rip=00007ff8a14a7646 rsp=000000429b7fe900 rbp=00000153d4460800

r8=00000153d3bb2d80 r9=0000000000000000 r10=00007ff8aab6ef80

r11=000000429b7fe8f0 r12=0000000000000000 r13=0000000000000002

r14=0000000000000000 r15=00000153d3abb604

cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202

 

rbx-32 00000153D36C9ED0 a62beb07`5ffc415e 1126b759`cb928ddf 00000153`d36e95e0 00000153`d36c9ee0

rbx +0 00000153D36C9EF0 00000153`d34a0800 00000153`d34a0800 00007ff8`a147de10 00007ff8`a147dec0

rbx+32 00000153D36C9F10 00007ff8`a147e030 00007ff8`a147e200 00007ff8`a147e2d0 00007ff8`a147e440

rdx-32 00000153D3BB2D60 00000000`00000000 91003100`4f4ca23f 48474645`44434241 00000153`d3bb2d70

rdx +0 00000153D3BB2D80 58575655`73655243 00000000`00000000 00000000`00000000 00000153`d34a0800

rdx+32 00000153D3BB2DA0 33323130`00000000 00000153`c1c4bec0 00000000`00000010 00000000`00000000

r8-32 00000153D3BB2D60 00000000`00000000 91003100`4f4ca23f 48474645`44434241 00000153`d3bb2d70

r8 +0 00000153D3BB2D80 58575655`73655243 00000000`00000000 00000000`00000000 00000153`d34a0800

r8+32 00000153D3BB2DA0 33323130`00000000 00000153`c1c4bec0 00000000`00000010 00000000`00000000

 

*--> Code <--*

00007ff8`a14a7626 8bc6898b 18070000 eb75a802 7415488b .........u..t.H.

00007ff8`a14a7636 83600700 00488b57 30488b8b 50070000 .`...H.W0H..P...

00007ff8`a14a7646 ff50288b c6eb58e8 1e6b0e00 448b05d7 .P(...X..k..D...

00007ff8`a14a7656 38960033 f665488b 0c255800 00004c8b 8..3.eH..%X...L.

00007ff8`a14a7666 c848b8fe fefefefe fefefeba 08000000 .H..............

00007ff8`a14a7676 89742430 48894424 204a8b0c c1488944 .t$0H.D$ J...H.D

 

*--> Stack <--*

00000042`9b7fe900 00000153`d36c9ef0 00000153`d4460800 00000000`00000000 00000042`9affd6d0 ..l.S.....F.S...............B...

00000042`9b7fe920 00000153`d3ab8b80 00000000`00000868 00000153`00000000 00000000`00000868 ....S...h...........S...h.......

00000042`9b7fe940 00000000`00000000 00007ff8`a13dcbde 00000153`d3ab8b80 00000042`9b7fea50 ..........=.........S...P...B...

00000042`9b7fe960 00000153`d3abb604 00000000`00000000 00000000`00000000 00000000`00000000 ....S...........................

00000042`9b7fe980 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000042`9b7fe9a0 00000153`d3abb60c 00000000`0000007f 00000153`d3af0f80 00000153`d3abb800 ....S...............S.......S...

00000042`9b7fe9c0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000042`9b7fe9e0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000042`9b7fea00 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000042`9b7fea20 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000042`9b7fea40 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000042`9b7fea60 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000042`9b7fea80 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000042`9b7feaa0 00000000`00000000 00000000`00000000 00000153`d3af8f80 00000000`00000000 ....................S...........

00000042`9b7feac0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000042`9b7feae0 00000000`00000000 00000153`d3af0f88 00000000`00000000 00000000`00000000 ............S...................

00000042`9b7feb00 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000042`9b7feb20 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000042`9b7feb40 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000042`9b7feb60 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000042`9b7feb80 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000042`9b7feba0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000042`9b7febc0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000042`9b7febe0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000042`9b7fec00 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000042`9b7fec20 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000042`9b7fec40 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000042`9b7fec60 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000042`9b7fec80 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000042`9b7feca0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000042`9b7fecc0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000042`9b7fece0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

 

 

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Ashantara.8731 Newbie

Ashantara.8731

Posted
Posted

> @"sNap.1320" said:

> > @"Ashantara.8731" said:

> > * Have you tried to delete the Local.dat and GW2's temp folder(s)?

> No -> i am not sure where are these.

 

https://en-forum.guildwars2.com/discussion/comment/1225342#Comment_1225342

 

But as Inculpatus cedo said, the DLL that caused the crash belongs to your nVidia driver installation. Try a clean install with [Display Driver Uninstaller](https://www.wagnardsoft.com/).

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sNap.1320 Newbie

sNap.1320

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Posted

> @"Inculpatus cedo.9234" said:

> This is the issue: Module: nvd3dumx.dll

>

> Exception: c0000005

> Memory at address 00000000`00000028 could not be read

> Module: nvd3dumx.dll

>

> The game crashed dereferencing a null pointer, in a module supplied by NVIDIA as part of their drivers.

>

> Reinstall/update/roll-back the drivers and your problem should most likely go away.

 

This! i should have seen it. "NVD" ...

Thanks man!

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