"A Serious Error has occured" after latest patch download.

Annare.2406 · April 29, 2020

Hello,

I got this error pop whenever I try to boot up the game. It was running just fine last night. It suddenly occurred after the launcher downloaded some patch files. Adding - repair on shortcut doesn't help either. Can anyone please help me with this one ? Thank you very much, really looking forward to hear more about this matter. I'm currently working on my skyscale collection :(

This is the error code I get :

*--> Crash <--*

Assertion: hdr->signature == PACKFILE_SIGNATURE

File: ..\..\..\Services\Packfile\Packfile.cpp(2157)

App: Gw2-64.exe

Pid: 12600

BaseAddr: 00007FF67AD30000

ProgramId: 101

Build: 103585

When: 2020-04-29T11:25:13Z 2020-04-29T18:25:13+07:00

Uptime: 0 days 0:00:04

Flags: 0

*--> System <--*

Name: 184f9c8c

IpAddr: 192.168.65.1 192.168.174.1 192.168.43.121

Processors: 4 [AuthenticAMD:15:0:1]

OSVersion: Windows 10.0 (64 bit)

*--> System Memory <--*

Physical: 2514MB/ 7114MB 35%

Paged: 3472MB/ 9162MB 37%

Virtual: 134213241MB/134217727MB 3%

Load: 64%

CommitTotal: 5689MB

CommitLimit: 9162MB

CommitPeak: 6373MB

SystemCache: 2547MB

HandleCount: 84541

ProcessCount: 194

ThreadCount: 2447

*--> Process Memory <--*

Private: 151MB

WorkingSet: 149MB

PeakWorkingSet: 157MB

PageFaults: 219387

*--> Memory Category Usage (Inclusive) <--*

[Category] [size(MB)] [Count]

Root 129.58 6882

Uncategorized 74.86 4846

Programmer Data 48.27 1281

I/O 47.91 838

Archive 27.31 27

Asset Service 13.80 793

Collide 6.45 755

Collide Havok 6.45 755

Download 5.56 4

File Service 1.24 12

Networking 0.11 14

Collections 0.07 81

Event 0.07 3

Dictionary 0.06 39

Game 0.05 56

Packfile 0.03 223

Engine 0.02 12

Content 0.02 1

Threading 0.01 15

Model-Programmer 0.01 1

BTree 0.00 8

CharClient 0.00 5

Services 0.00 8

File Core 0.00 2

*--> Memory Category Usage (Exclusive) <--*

[Category] [size(MB)] [Count]

Uncategorized 74.86 4846

Archive 27.31 27

Asset Service 13.80 793

Collide Havok 6.45 755

Download 5.56 4

File Service 1.24 12

Networking 0.11 9

Event 0.07 3

Dictionary 0.06 39

Packfile 0.03 223

Game 0.02 46

Content 0.02 1

Threading 0.01 15

Model-Programmer 0.01 1

Collections 0.01 33

Engine 0.01 6

BTree 0.00 8

CharClient 0.00 5

Services 0.00 8

File Core 0.00 2

Text 0.00 1

UI 0.00 14

Programmer Data 0.00 2

Agent 0.00 1

*--> DllList <--*

00007FF67AD30000 - C:\Program Files\Guild Wars 2\Gw2-64.exe

00007FF94AC00000 - C:\WINDOWS\SYSTEM32\ntdll.dll

00007FF94AB00000 - C:\WINDOWS\System32\KERNEL32.DLL

00007FF9485E0000 - C:\WINDOWS\System32\KERNELBASE.dll

00007FF945C60000 - C:\WINDOWS\SYSTEM32\apphelp.dll

00007FF948E30000 - C:\WINDOWS\System32\USER32.dll

00007FF947BF0000 - C:\WINDOWS\System32\win32u.dll

00007FF94A320000 - C:\WINDOWS\System32\GDI32.dll

00007FF9489E0000 - C:\WINDOWS\System32\gdi32full.dll

00007FF948540000 - C:\WINDOWS\System32\msvcp_win.dll

00007FF9488E0000 - C:\WINDOWS\System32\ucrtbase.dll

00007FF94A830000 - C:\WINDOWS\System32\ADVAPI32.dll

00007FF94A6D0000 - C:\WINDOWS\System32\msvcrt.dll

00007FF948FD0000 - C:\WINDOWS\System32\sechost.dll

00007FF948CB0000 - C:\WINDOWS\System32\RPCRT4.dll

00007FF94A660000 - C:\WINDOWS\System32\WS2_32.dll

00007FF947B90000 - C:\WINDOWS\System32\WINTRUST.dll

00007FF947B00000 - C:\WINDOWS\System32\MSASN1.dll

00007FF947C20000 - C:\WINDOWS\System32\CRYPT32.dll

00007FF94A500000 - C:\WINDOWS\System32\PSAPI.DLL

00007FF94A9A0000 - C:\WINDOWS\System32\ole32.dll

00007FF949160000 - C:\WINDOWS\System32\combase.dll

00007FF948C30000 - C:\WINDOWS\System32\bcryptPrimitives.dll

00007FF94A250000 - C:\WINDOWS\System32\OLEAUT32.dll

00007FF949B60000 - C:\WINDOWS\System32\SHELL32.dll

00007FF947D70000 - C:\WINDOWS\System32\cfgmgr32.dll

00007FF949930000 - C:\WINDOWS\System32\shcore.dll

00007FF947DC0000 - C:\WINDOWS\System32\windows.storage.dll

00007FF947AD0000 - C:\WINDOWS\System32\profapi.dll

00007FF947B40000 - C:\WINDOWS\System32\powrprof.dll

00007FF947AC0000 - C:\WINDOWS\System32\UMPDC.dll

00007FF948DD0000 - C:\WINDOWS\System32\shlwapi.dll

00007FF947B20000 - C:\WINDOWS\System32\kernel.appcore.dll

00007FF93EE60000 - C:\WINDOWS\SYSTEM32\VERSION.dll

00007FF9444F0000 - C:\WINDOWS\SYSTEM32\WTSAPI32.dll

00007FF948890000 - C:\WINDOWS\System32\cryptsp.dll

00007FF945AF0000 - C:\WINDOWS\SYSTEM32\WINMM.dll

00007FF93F0C0000 - C:\WINDOWS\SYSTEM32\MSACM32.dll

00007FF93BE40000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.18362.778_none_17b1aa466d9fc986\gdiplus.dll

00007FF912180000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.18362.778_none_2a29d4a64667eb69\COMCTL32.dll

00007FF945AC0000 - C:\WINDOWS\SYSTEM32\WINMMBASE.dll

00007FF935170000 - C:\WINDOWS\SYSTEM32\USP10.dll

00007FF941A40000 - C:\WINDOWS\SYSTEM32\MSIMG32.dll

00007FF9443A0000 - C:\WINDOWS\SYSTEM32\Secur32.dll

00007FF9474A0000 - C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL

00007FF9479E0000 - C:\WINDOWS\SYSTEM32\SSPICLI.DLL

00007FF949B30000 - C:\WINDOWS\System32\IMM32.DLL

00007FF936460000 - C:\WINDOWS\SYSTEM32\dbghelp.dll

00007FF9488B0000 - C:\WINDOWS\System32\bcrypt.dll

00007FF946730000 - C:\WINDOWS\SYSTEM32\dxcore.dll

00007FF945D20000 - C:\WINDOWS\system32\uxtheme.dll

00007FF94A8F0000 - C:\WINDOWS\System32\clbcatq.dll

00007FF946AF0000 - C:\WINDOWS\SYSTEM32\ntmarta.dll

00007FF941CB0000 - C:\WINDOWS\system32\napinsp.dll

00007FF941180000 - C:\WINDOWS\system32\pnrpnsp.dll

00007FF9472D0000 - C:\WINDOWS\System32\mswsock.dll

00007FF947020000 - C:\WINDOWS\SYSTEM32\DNSAPI.dll

00007FF94A8E0000 - C:\WINDOWS\System32\NSI.dll

00007FF946FE0000 - C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

00007FF9105A0000 - C:\WINDOWS\System32\winrnr.dll

00007FF944380000 - C:\WINDOWS\system32\NLAapi.dll

00007FF943310000 - C:\WINDOWS\system32\wshbth.dll

00007FF9499F0000 - C:\WINDOWS\System32\msctf.dll

00007FF9400C0000 - C:\WINDOWS\System32\fwpuclnt.dll

00007FF93B460000 - C:\WINDOWS\System32\TextInputFramework.dll

00007FF944510000 - C:\WINDOWS\System32\CoreMessaging.dll

00007FF942AE0000 - C:\WINDOWS\System32\CoreUIComponents.dll

00007FF943CD0000 - C:\WINDOWS\SYSTEM32\wintypes.dll

00007FF93D2B0000 - C:\Windows\System32\rasadhlp.dll

00007FF942890000 - C:\WINDOWS\SYSTEM32\WindowsCodecs.dll

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]

[DbgHelp.dll version 10.0.18362.1 (64/32-bit compatible)]

*--> AssetWorkerCpu0 Thread 0x1c60 <--*

*--> Trace <--*

Pc Rt : Args

00007ff6`7aec281c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`7b01cfe1 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`7b01ede0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`7b01ec5f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`7aff168f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`7aff1f2e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`7afe239f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`7aeb9381 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`7b047f31 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff9`4ab17bd4 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff9`4ac6ce51 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

*--> Thread registers <--*

rax=0000000000000001 rbx=00007ff67c337fc8 rcx=0000002376eff210

rdx=00007ff67c337fc8 rsi=000000000000086d rdi=00007ff67c338158

rip=00007ff67aec27bd rsp=0000002376eff1b0 rbp=00000000000337b4

r8=000000000000086d r9=0000021fb404db00 r10=0000000000000000

r11=0000002376eff650 r12=0000002376eff900 r13=0000002376eff968

r14=0000000000000003 r15=0000021fb40812b4

cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202

rbx-32 00007FF67C337FA8 6361705c`73656369 61505c65`6c69666b 6e49656c`69466b63 00000000`00682e74

rbx +0 00007FF67C337FC8 2e2e5c2e`2e5c2e2e 65636976`7265535c 69666b63`61505c73 666b6361`505c656c

rbx+32 00007FF67C337FE8 00707063`2e656c69 69536570`79745f73 5f4b4341`505b657a 45505954`5f464544

rcx-32 0000002376EFF1F0 00007ff6`7aec27bd 00000023`76eff1b0 00000000`000337b4 0000021f`9c000b97

rcx +0 0000002376EFF210 0000021f`a54ab010 00007ff9`4ac465d3 0000021f`a54ab010 0000021f`b3f84ee0

rcx+32 0000002376EFF230 0000021f`00000001 00000000`000003ff 00001f80`0010000f 0053002b`002b0033

rdx-32 00007FF67C337FA8 6361705c`73656369 61505c65`6c69666b 6e49656c`69466b63 00000000`00682e74

rdx +0 00007FF67C337FC8 2e2e5c2e`2e5c2e2e 65636976`7265535c 69666b63`61505c73 666b6361`505c656c

rdx+32 00007FF67C337FE8 00707063`2e656c69 69536570`79745f73 5f4b4341`505b657a 45505954`5f464544

r9-32 0000021FB404DAE0 00000000`544f4f46 0c7ce914`057a60b2 0000021f`a54a0150 00400110`a77dd160

r9 +0 0000021FB404DB00 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

r9+32 0000021FB404DB20 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

*--> Code <--*

00007ff6`7aec279d 488bf941 8bf0488d 0d36c5c5 01488bda H..A..H..6...H..

00007ff6`7aec27ad e81e72fe ff488d4c 2460ff15 7bbb3d01 ..r..H.L$`..{.=.

00007ff6`7aec27bd 488b8424 58010000 4c8d0514 ea3e0148 H..$X...L....>.H

00007ff6`7aec27cd 89442440 4885db48 8b8424f8 00000044 .D$@H..H..$....D

00007ff6`7aec27dd 8bce4889 4424484c 0f45c348 8b842400 ..H.D$HL.E.H..$.

00007ff6`7aec27ed 01000048 8bd74889 44245033 c9488d44 ...H..H.D$P3.H.D

*--> Stack <--*

00000023`76eff1b0 00000000`00000201 00000023`19005e47 0000021f`b3f84ed0 0000021f`02000002 ........G^..#....N..............

00000023`76eff1d0 00000023`76eff1f0 00000023`76eff210 00000000`00000000 0000021f`a54a0150 ...v#......v#...........P.J.....

00000023`76eff1f0 00007ff6`7aec27bd 00000023`76eff1b0 00000000`000337b4 0000021f`9c000b97 .'.z.......v#....7..............

00000023`76eff210 0000021f`a54ab010 00007ff9`4ac465d3 0000021f`a54ab010 0000021f`b3f84ee0 ..J......e.J......J......N......

00000023`76eff230 0000021f`00000001 00000000`000003ff 00001f80`0010000f 0053002b`002b0033 ........................3.+.+.S.

00000023`76eff250 00000202`002b002b 00007ff9`4ac4535c 0000021f`b3cfe3b0 0000021f`b3890000 +.+.....\S.J....................

00000023`76eff270 0000021f`a54a0000 0000021f`a54ab0b4 00000000`000003ff 00000000`00000001 ..J.......J.....................

00000023`76eff290 00000023`76eff210 00007ff6`7c337fc8 00007ff6`7c337fc8 00000023`76eff1b0 ...v#.....3|......3|.......v#...

00000023`76eff2b0 00000000`000337b4 00000000`0000086d 00007ff6`7c338158 00000000`0000086d .7......m.......X.3|....m.......

00000023`76eff2d0 0000021f`b404db00 00000000`00000000 00000023`76eff650 00000023`76eff900 ................P..v#......v#...

00000023`76eff2f0 00000023`76eff968 00000000`00000003 0000021f`b40812b4 00007ff6`7aec27bd h..v#....................'.z....

00000023`76eff310 00000000`0000027f 00000000`00000013 00000000`00000001 0002ffff`00001f80 ................................

00000023`76eff330 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000023`76eff350 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000023`76eff370 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000023`76eff390 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000023`76eff3b0 0002754e`00027545 00027560`00027557 00029d02`00029cf5 00029d1c`00029d0f Eu..Nu..Wu..`u..................

00000023`76eff3d0 00000001`00000000 00000003`00000002 00000000`00000000 00000000`00000000 ................................

00000023`76eff3f0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000023`76eff410 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000023`76eff430 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000023`76eff450 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000023`76eff470 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000023`76eff490 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000023`76eff4b0 00000000`000003ff 00000000`00005e47 0000021f`b52ecb90 00000000`00000000 ........G^......................

00000023`76eff4d0 00000000`00000101 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000023`76eff4f0 00000000`00000000 00007ff9`00000001 00000000`00000000 00007ff9`4ac3c43f ........................?..J....

00000023`76eff510 00000000`000f0017 00000000`000000a0 0000021f`a54b9c60 00000000`00000000 ................`.K.............

00000023`76eff530 0000021f`b3fbb6e0 00000000`00000000 00000000`00000000 0000021f`a53827c0 .........................'8.....

00000023`76eff550 00000000`00000000 0000021f`a5380000 0000021f`a53802c8 00000000`00000000 ..........8.......8.............

00000023`76eff570 00007ff6`7c2ab970 00007ff6`7c2ab970 00000023`76eff968 00000023`76eff900 p.*|....p.*|....h..v#......v#...

00000023`76eff590 00000000`00000001 00007ff6`7aeb7127 00000000`00000002 00000000`00000000 ........'q.z....................

Ashantara.8731 · April 29, 2020

I recall having Packfile.cpp related crashes after a patch some years ago, it was fixed with the next patch.

"A Serious Error has occured" after latest patch download.

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