client experiencing serious error

[warboss.6920]

I just downloaded the game installer from the website. As soon as I clicked the client it shows serious error message.

 

*--> Crash <--*

Assertion: hdr->signature == PACKFILE_SIGNATURE

File: ..\..\..\Services\Packfile\Packfile.cpp(2157)

App: Gw2-64.exe

Pid: 5256

BaseAddr: 00007FF7410D0000

ProgramId: 101

Build: 103632

When: 2020-05-02T18:24:43Z 2020-05-03T01:24:43+07:00

Uptime: 0 days 0:00:02

Flags: 0

 

*--> System <--*

Name: 80974340

IpAddr: 192.168.1.12

Processors: 8 [GenuineIntel:6:14:12]

OSVersion: Windows 10.0 (64 bit)

 

*--> System Memory <--*

Physical: 3753MB/ 8005MB 46%

Paged: 4882MB/ 9285MB 52%

Virtual: 134213225MB/134217727MB 3%

Load: 53%

CommitTotal: 4402MB

CommitLimit: 9285MB

CommitPeak: 4723MB

SystemCache: 3937MB

HandleCount: 85312

ProcessCount: 202

ThreadCount: 2727

 

*--> Process Memory <--*

Private: 87MB

WorkingSet: 84MB

PeakWorkingSet: 96MB

PageFaults: 197844

 

*--> Memory Category Usage (Inclusive) <--*

[Category] [size(MB)] [Count]

Root 60.95 6611

Uncategorized 27.89 4675

Programmer Data 26.61 1181

I/O 26.27 917

Asset Service 24.95 877

Collide 6.45 755

Collide Havok 6.45 755

File Service 1.24 12

Networking 0.11 14

Archive 0.08 23

Collections 0.07 71

Event 0.07 3

Dictionary 0.06 39

Game 0.05 56

Engine 0.02 12

Content 0.02 1

Threading 0.01 14

Model-Programmer 0.01 1

Packfile 0.01 55

CharClient 0.00 5

BTree 0.00 4

Services 0.00 8

File Core 0.00 2

Text 0.00 1

 

*--> Memory Category Usage (Exclusive) <--*

[Category] [size(MB)] [Count]

Uncategorized 27.89 4675

Asset Service 24.95 877

Collide Havok 6.45 755

File Service 1.24 12

Networking 0.11 9

Archive 0.08 23

Event 0.07 3

Dictionary 0.06 39

Game 0.02 46

Content 0.02 1

Threading 0.01 14

Model-Programmer 0.01 1

Collections 0.01 27

Packfile 0.01 55

Engine 0.01 6

CharClient 0.00 5

BTree 0.00 4

Services 0.00 8

File Core 0.00 2

Text 0.00 1

Download 0.00 3

UI 0.00 14

Programmer Data 0.00 2

Agent 0.00 1

 

*--> DllList <--*

00007FF7410D0000 - C:\Users\LENOVO\Desktop\New folder\Gw2.exe

00007FF9C38A0000 - C:\WINDOWS\SYSTEM32\ntdll.dll

00007FF9C0FA0000 - C:\WINDOWS\System32\KERNEL32.DLL

00007FF9C0740000 - C:\WINDOWS\System32\KERNELBASE.dll

00007FF9B8B20000 - C:\WINDOWS\SYSTEM32\apphelp.dll

00007FF9C34F0000 - C:\WINDOWS\System32\USER32.dll

00007FF9C0290000 - C:\WINDOWS\System32\win32u.dll

00007FF9C3130000 - C:\WINDOWS\System32\GDI32.dll

00007FF9C0580000 - C:\WINDOWS\System32\gdi32full.dll

00007FF9C02B0000 - C:\WINDOWS\System32\msvcp_win.dll

00007FF9C00B0000 - C:\WINDOWS\System32\ucrtbase.dll

00007FF9C3690000 - C:\WINDOWS\System32\ADVAPI32.dll

00007FF9C2AC0000 - C:\WINDOWS\System32\msvcrt.dll

00007FF9C1240000 - C:\WINDOWS\System32\sechost.dll

00007FF9C2960000 - C:\WINDOWS\System32\RPCRT4.dll

00007FF9C2EA0000 - C:\WINDOWS\System32\WS2_32.dll

00007FF9C09E0000 - C:\WINDOWS\System32\WINTRUST.dll

00007FF9BF8C0000 - C:\WINDOWS\System32\MSASN1.dll

00007FF9C03A0000 - C:\WINDOWS\System32\CRYPT32.dll

00007FF9C2FC0000 - C:\WINDOWS\System32\PSAPI.DLL

00007FF9B66E0000 - C:\WINDOWS\SYSTEM32\VERSION.dll

00007FF9B6840000 - C:\WINDOWS\SYSTEM32\WTSAPI32.dll

00007FF9B4A30000 - C:\WINDOWS\SYSTEM32\WINMM.dll

00007FF9C10E0000 - C:\WINDOWS\System32\ole32.dll

00007FF9C31C0000 - C:\WINDOWS\System32\combase.dll

00007FF9C0A40000 - C:\WINDOWS\System32\bcryptPrimitives.dll

00007FF9C2FD0000 - C:\WINDOWS\System32\OLEAUT32.dll

00007FF9C1450000 - C:\WINDOWS\System32\SHELL32.dll

00007FF9B47D0000 - C:\WINDOWS\SYSTEM32\WINMMBASE.dll

00007FF9C0350000 - C:\WINDOWS\System32\cfgmgr32.dll

00007FF9C2F10000 - C:\WINDOWS\System32\shcore.dll

00007FF9BF960000 - C:\WINDOWS\System32\windows.storage.dll

00007FF9BF890000 - C:\WINDOWS\System32\profapi.dll

00007FF9BF900000 - C:\WINDOWS\System32\powrprof.dll

00007FF9C2E40000 - C:\WINDOWS\System32\shlwapi.dll

00007FF9BF8E0000 - C:\WINDOWS\System32\kernel.appcore.dll

00007FF9C0720000 - C:\WINDOWS\System32\cryptsp.dll

00007FF98A6D0000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17763.1158_none_0f5d206daddd034d\gdiplus.dll

00007FF9B6E10000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.17763.1158_none_6d04a2b459fb344e\COMCTL32.dll

00007FF9B82B0000 - C:\WINDOWS\SYSTEM32\USP10.dll

00007FF9B3470000 - C:\WINDOWS\SYSTEM32\MSIMG32.dll

00007FF9A2AB0000 - C:\WINDOWS\SYSTEM32\Secur32.dll

00007FF99C0F0000 - C:\WINDOWS\SYSTEM32\MSACM32.dll

00007FF9BF2D0000 - C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL

00007FF9BF7C0000 - C:\WINDOWS\SYSTEM32\SSPICLI.DLL

00007FF9C2A90000 - C:\WINDOWS\System32\IMM32.DLL

00007FF9BE240000 - C:\WINDOWS\SYSTEM32\dbghelp.dll

00007FF9C0260000 - C:\WINDOWS\System32\bcrypt.dll

00007FF9B8CB0000 - C:\WINDOWS\system32\uxtheme.dll

00007FF9BE900000 - C:\WINDOWS\SYSTEM32\ntmarta.dll

00007FF9BDDD0000 - C:\WINDOWS\system32\dwmapi.dll

00007FF9B7070000 - C:\WINDOWS\system32\napinsp.dll

00007FF9B6540000 - C:\WINDOWS\system32\pnrpnsp.dll

00007FF99A370000 - C:\WINDOWS\system32\wshbth.dll

00007FF9B8AD0000 - C:\WINDOWS\system32\NLAapi.dll

00007FF9BEE20000 - C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

00007FF9BF100000 - C:\WINDOWS\System32\mswsock.dll

00007FF9BEE60000 - C:\WINDOWS\SYSTEM32\DNSAPI.dll

00007FF9C30A0000 - C:\WINDOWS\System32\NSI.dll

00007FF9B65F0000 - C:\WINDOWS\System32\winrnr.dll

00007FF9C12E0000 - C:\WINDOWS\System32\msctf.dll

00007FF9AA120000 - C:\WINDOWS\System32\TextInputFramework.dll

00007FF9B8820000 - C:\WINDOWS\System32\CoreMessaging.dll

00007FF9B37F0000 - C:\WINDOWS\System32\CoreUIComponents.dll

00007FF9B9E00000 - C:\WINDOWS\SYSTEM32\wintypes.dll

00007FF9B3590000 - C:\WINDOWS\SYSTEM32\WindowsCodecs.dll

00007FF9938C0000 - C:\WINDOWS\system32\explorerframe.dll

00007FF9B2F40000 - C:\WINDOWS\System32\fwpuclnt.dll

00007FF9B1060000 - C:\Windows\System32\rasadhlp.dll

 

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]

[DbgHelp.dll version 10.0.17763.1 (64/32-bit compatible)]

 

*--> AssetWorkerCpu0 Thread 0x2050 <--*

 

*--> Trace <--*

Pc Rt : Args

00007ff7`4126281c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`413bcff1 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`413bedf0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`413bec6f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`4139169f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`41391f3e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`413823af 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`41259381 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`413e7f41 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff9`c0fb7974 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff9`c390a271 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

 

*--> Thread registers <--*

rax=0000000000000001 rbx=00007ff7426d7fb8 rcx=00000099be8ff050

rdx=00007ff7426d7fb8 rsi=000000000000086d rdi=00007ff7426d8148

rip=00007ff7412627bd rsp=00000099be8feff0 rbp=000000000004e894

r8=000000000000086d r9=0000024af3bf9840 r10=0000024af73b6a70

r11=00000099be8ff490 r12=00000099be8ff740 r13=00000099be8ff7a8

r14=0000000000000003 r15=0000024af3c480d4

cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202

 

rbx-32 00007FF7426D7F98 6361705c`73656369 61505c65`6c69666b 6e49656c`69466b63 00000000`00682e74

rbx +0 00007FF7426D7FB8 2e2e5c2e`2e5c2e2e 65636976`7265535c 69666b63`61505c73 666b6361`505c656c

rbx+32 00007FF7426D7FD8 00707063`2e656c69 69536570`79745f73 5f4b4341`505b657a 45505954`5f464544

rcx-32 00000099BE8FF030 00007ff7`412627bd 00000099`be8feff0 00000000`0004e894 0000024a`f39b3c90

rcx +0 00000099BE8FF050 00000000`00000010 00000000`00000054 00000000`0000002b 00000000`00000054

rcx+32 00000099BE8FF070 0000024a`ebc8be90 00000000`000003b0 00001f80`0010000f 0053002b`002b0033

rdx-32 00007FF7426D7F98 6361705c`73656369 61505c65`6c69666b 6e49656c`69466b63 00000000`00682e74

rdx +0 00007FF7426D7FB8 2e2e5c2e`2e5c2e2e 65636976`7265535c 69666b63`61505c73 666b6361`505c656c

rdx+32 00007FF7426D7FD8 00707063`2e656c69 69536570`79745f73 5f4b4341`505b657a 45505954`5f464544

r9-32 0000024AF3BF9820 00000000`544f4f46 0c3ffd05`331836a0 0000024a`e99d0150 00400110`ebd1bb90

r9 +0 0000024AF3BF9840 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

r9+32 0000024AF3BF9860 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

 

*--> Code <--*

00007ff7`4126279d 488bf941 8bf0488d 0d36c5c5 01488bda H..A..H..6...H..

00007ff7`412627ad e81e72fe ff488d4c 2460ff15 7bbb3d01 ..r..H.L$`..{.=.

00007ff7`412627bd 488b8424 58010000 4c8d0504 ea3e0148 H..$X...L....>.H

00007ff7`412627cd 89442440 4885db48 8b8424f8 00000044 .D$@H..H..$....D

00007ff7`412627dd 8bce4889 4424484c 0f45c348 8b842400 ..H.D$HL.E.H..$.

00007ff7`412627ed 01000048 8bd74889 44245033 c9488d44 ...H..H.D$P3.H.D

 

*--> Stack <--*

00000099`be8feff0 00000000`00000000 00000000`000002a0 00000037`02000002 00000000`00000010 ....................7...........

00000099`be8ff010 00000099`be8ff030 00000099`be8ff050 00000000`00000000 00000000`00000000 0.......P.......................

00000099`be8ff030 00007ff7`412627bd 00000099`be8feff0 00000000`0004e894 0000024a`f39b3c90 .'&A.....................<..J...

00000099`be8ff050 00000000`00000010 00000000`00000054 00000000`0000002b 00000000`00000054 ........T.......+.......T.......

00000099`be8ff070 0000024a`ebc8be90 00000000`000003b0 00001f80`0010000f 0053002b`002b0033 ....J...................3.+.+.S.

00000099`be8ff090 00000202`002b002b 00000000`e700a245 00000000`0000001c 00007ff9`02000002 +.+.....E.......................

00000099`be8ff0b0 00000000`000003ff 0000024a`ebc8be00 00000000`0000d60d 00000000`00000001 ............J...................

00000099`be8ff0d0 00000099`be8ff050 00007ff7`426d7fb8 00007ff7`426d7fb8 00000099`be8feff0 P.........mB......mB............

00000099`be8ff0f0 00000000`0004e894 00000000`0000086d 00007ff7`426d8148 00000000`0000086d ........m.......H.mB....m.......

00000099`be8ff110 0000024a`f3bf9840 0000024a`f73b6a70 00000099`be8ff490 00000099`be8ff740 @...J...pj;.J...........@.......

00000099`be8ff130 00000099`be8ff7a8 00000000`00000003 0000024a`f3c480d4 00007ff7`412627bd ....................J....'&A....

00000099`be8ff150 00000000`0000027f 00000000`00000000 00000000`00000000 0000ffff`00001f80 ................................

00000099`be8ff170 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000099`be8ff190 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000099`be8ff1b0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000099`be8ff1d0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000099`be8ff1f0 00003716`0000370d 00003728`0000371f 0000398a`0000397d 000039a4`00003997 .7...7...7..(7..}9...9...9...9..

00000099`be8ff210 00000001`00000000 00000003`00000002 00000000`00000000 00000000`00000000 ................................

00000099`be8ff230 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000099`be8ff250 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000099`be8ff270 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000099`be8ff290 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000099`be8ff2b0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000099`be8ff2d0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000099`be8ff2f0 00000000`00000040 0000024a`00000000 00000000`00000110 00000001`00000000 @...........J...................

00000099`be8ff310 00000000`db00d60d 00000000`00000000 00000000`00000002 00000000`00000000 ................................

00000099`be8ff330 00000000`3f00003f 00000000`00000000 00000000`00000000 00000000`00000000 ?..?............................

00000099`be8ff350 00000000`000003ff 00000000`00000000 0000024a`f3b1f090 00000000`00000000 ....................J...........

00000099`be8ff370 00000000`0000414c 00000099`be8ff740 0000024a`00000000 0000024a`e9980000 LA......@...........J.......J...

00000099`be8ff390 0000024a`e99d0000 00000000`00000000 00007ff7`4264b970 00007ff7`4264b970 ....J...........p.dB....p.dB....

00000099`be8ff3b0 00000099`be8ff7a8 00000099`be8ff740 0000024a`ebcf9628 00000000`00000100 ........@.......(...J...........

00000099`be8ff3d0 00000000`00000001 00007ff7`41257127 00000000`00000000 00000000`00000000 ........'q%A....................

 

Can somebody help??

[Inculpatus cedo.9234]

You could try -repairing the client.

https://wiki.guildwars2.com/wiki/Command_line_arguments

 

You could try disabling any and all third party programs.

 

You could contact the Tech CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.

Be aware, due to high volume, and the current crisis, response times are longer than usual.

 

Good luck.