Yalora Istairiea.6287 Posted May 14, 2020 Share Posted May 14, 2020 In the olden days we would have just let Gaile know but since that is no longer an option... How do you escalate tickets that remain unresolved in over 3 months? Link to comment Share on other sites More sharing options...
Virdo.1540 Posted May 14, 2020 Share Posted May 14, 2020 Write an follow-up ticket with "I want this ticket escalated to an higher tier staff." Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 14, 2020 Share Posted May 14, 2020 Update your ticket; do NOT create a new ticket. Updating a ticket will re-open any ticket that has been inadvertently closed. Good luck. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now