Maria Murtor.7253 Posted May 29, 2020 Share Posted May 29, 2020 Got this problem since I bough my new PC one year ago. Graphics Card Driver is up to date. Repaired the TMP at least two times. Can play every other and latest game without any problems. Black screens won't show any log though. This log appears every time I enter the Stronghold. *--> Crash <--* Exception: c0000005 Memory at address 00000000`00000008 could not be read App: Gw2-64.exe Pid: 3604 BaseAddr: 00007FF7171F0000 ProgramId: 101 Build: 104120 Module: amdvlk64.dll When: 2020-05-29T22:26:41Z 2020-05-30T00:26:41+02:00 Uptime: 0 days 0:00:50 Flags: 0 *--> System <--* Name: 3702b1a8 IpAddr: xxx Processors: 16 [AuthenticAMD:15:1:0] OSVersion: Windows 10.0 (64 bit) *--> System Memory <--* Physical: 24568MB/32718MB 75% Paged: 25954MB/37582MB 69% Virtual: 134208124MB/134217727MB 3% Load: 24% CommitTotal: 11628MB CommitLimit: 37582MB CommitPeak: 12126MB SystemCache: 6077MB HandleCount: 92096 ProcessCount: 192 ThreadCount: 2631 *--> Process Memory <--* Private: 4569MB WorkingSet: 3142MB PeakWorkingSet: 3683MB PageFaults: 2336209 *--> Memory Category Usage (Inclusive) <--* [Category] [size(MB)] [Count] Root 912.95 637840 Programmer Data 643.70 261184 Game 347.61 187958 VRAM 251.94 27538 Content 227.18 58887 Uncategorized 181.90 364220 Engine 160.54 59190 Text 99.66 14899 Collections 93.75 5091 Model-Programmer 93.16 11008 Dictionary 92.15 1484 Model Granny 91.80 2978 VRAM - Gr Postproc 71.67 20 Art Assets 70.63 2503 Character Models 59.45 643 Gr 53.62 41745 Composite Models 42.65 218 Gr Umbra 40.82 1928 Composite Tex 37.31 140 Composite Tex Pool 37.31 140 VRAM - DDI Shader 36.31 25351 I/O 31.09 976 VRAM - DirectX Geo Buffers 30.56 1520 VRAM - Character Tex 30.09 104 *--> Memory Category Usage (Exclusive) <--* [Category] [size(MB)] [Count] Content 227.18 58887 Uncategorized 181.90 364220 Text 99.66 14899 Dictionary 92.15 1484 Model Granny 91.80 2978 VRAM - Gr Postproc 71.67 20 Gr Umbra 40.82 1928 Composite Tex Pool 37.31 140 VRAM - DDI Shader 36.31 25351 VRAM - DirectX Geo Buffers 30.56 1520 VRAM - Character Tex 30.09 104 Archive 29.75 219 Character Packfile 16.52 61 VRAM - Prop Tex 13.73 80 VRAM - UI Textures 13.31 258 Composite 12.70 1938 Collide Havok 9.41 8824 Audio FMOD 9.00 979 VRAM - Composite Tex 8.67 27 VRAM - Gr Shadow 8.00 1 Effect Packfile 6.33 25 VRAM - Character Geo 5.89 42 VRAM - Map Env Tex 5.71 15 Game 5.68 34763 *--> Error Logs <--* 22:26:10Z NULL REWARD TRACK: B9C00998-085F-E111-BBF3-78E7D1936222 22:26:10Z NULL REWARD TRACK: B9C00998-085F-E111-BBF3-78E7D1936222 22:26:10Z Content is referencing a propID that doesn't exist propId='2060856777727115863' 22:26:11Z Texture missing mip chain: 0x01523d 22:26:11Z Texture missing mip chain: 0x01523f 22:26:12Z Texture missing mip chain: 0x00dd6d 22:26:13Z Texture '0x03539b' dimensions too small 22:26:13Z Loading '0x03539b' texture failed 22:26:13Z Model '0x20a992': Permutation 'stoweda' not found, auto selecting permutation 22:26:14Z Model '0x079941': Permutation 'default' not found, auto selecting permutation 22:26:22Z Texture missing mip chain: 0x19d407 22:26:22Z Texture missing mip chain: 0x19d408 22:26:22Z Texture missing mip chain: 0x19d40a 22:26:22Z Texture missing mip chain: 0x19d40b 22:26:22Z Texture missing mip chain: 0x19d40c 22:26:40Z NULL REWARD TRACK: B9C00998-085F-E111-BBF3-78E7D1936222 22:26:40Z NULL REWARD TRACK: B9C00998-085F-E111-BBF3-78E7D1936222 Crashed at 22:26:41Z *--> DirectX Device Info <--* VendorId = 0x1002 DeviceId = 0x731f Version = 0.0.0128.0137 Description = AMD Radeon RX 5700 XT Compat = 0x00000000 VidMem = 0 MB Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 30, 2020 Share Posted May 30, 2020 This is the issue: amdvlk64.dll You can google troubleshooting tips. Good luck. Link to comment Share on other sites More sharing options...
Maria Murtor.7253 Posted June 2, 2020 Author Share Posted June 2, 2020 Reinstalled the game. Random blackscreens are still a thing. Is it possible because my AMD does not support DirectX 9? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted June 2, 2020 Share Posted June 2, 2020 Did you look up the solutions to the .dll issue? Link to comment Share on other sites More sharing options...
Maria Murtor.7253 Posted June 3, 2020 Author Share Posted June 3, 2020 I talked with a friend about the amdvlk64.dll. He found some proposed solutions, but not for Guild Wars specific. It seems old versions of this file are still present in the system. In my case it's the same thing: https://www.bilder-upload.eu/bild-5426b0-1591203219.png.html So, some people suggest to delete the whole Driver and reinstall via DDU: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html Your opinion? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted June 3, 2020 Share Posted June 3, 2020 It looks like an AMD graphics driver. Probably best to do a clean install of your graphic card's drivers. Good luck. Link to comment Share on other sites More sharing options...
alteriel valie.4751 Posted June 11, 2020 Share Posted June 11, 2020 I know its an old thread but i got also black screens recently while i'm playing and amd knows this issue,waiting for a fix!! From latest amd drivers,known issues. Some users may still experience black screen or system hang issues during extended periods of gameplay. AMD will continue to monitor and investigate reports of these issues closely. Link to comment Share on other sites More sharing options...
Maria Murtor.7253 Posted June 11, 2020 Author Share Posted June 11, 2020 Thank you for the update! Link to comment Share on other sites More sharing options...
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