Frosty Sapphire.4891 Posted June 22, 2020 Share Posted June 22, 2020 I submitted a ticket 8 days ago. It shows "Last Activity" 7 days ago but there is no reply. Is that wait time normal and does it mean someone looked into it and did not reply? Should I just keep waiting or update the ticket? Over a week wait and no reply seems odd. Link to comment Share on other sites More sharing options...
Luca.5907 Posted June 22, 2020 Share Posted June 22, 2020 I waited 2 weeks for a reply to a ticket i sent the first week of june, don't know if they have too many request or are just slow, unless it is urgent try to wait few more days, I don't think updating the ticket will get it replied faster. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted June 22, 2020 Share Posted June 22, 2020 > @"Frosty Sapphire.4891" said: > I submitted a ticket 8 days ago. It shows "Last Activity" 7 days ago but there is no reply. Is that wait time normal and does it mean someone looked into it and did not reply? Should I just keep waiting or update the ticket? Over a week wait and no reply seems odd. You can read the Sticky in the Account Support sub-forum for more information. Link to comment Share on other sites More sharing options...
Vrath.1754 Posted June 22, 2020 Share Posted June 22, 2020 Took me 15 days recently to get a ticket resolved, I did not hear anything till the day it was resolved. I just checked a couple times to make sure it was still open. Seems like this is around the baseline these days sadly. Link to comment Share on other sites More sharing options...
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