CazBandit.8169 Posted July 1, 2020 Share Posted July 1, 2020 I have 6 accounts. This is the only one I can get access with and only because it has email 2 factor authentication instead of SMS. On my other accounts, the SMS is so slow the code is expired when I get it. I actually am getting 3 codes (when they finally show up) from 3 different numbers but all I get is an error code that says invalid code. I have to wait at least 10 minutes to try again when it has again sent me 3 text messages with 3 different codes but I cannot gain access. What is going on with this? I do not want to wait multiple days for support to resolve their SMS (and my log in) issue Link to comment Share on other sites More sharing options...
CazBandit.8169 Posted July 1, 2020 Author Share Posted July 1, 2020 Let me break this down. There was a fiber cut that took out my internet so now my IP address hs changed. I enter my email address and password. Click Log In Click Ready SMS AUTHENTICATION ..............waits for code 5 minutes later SMS SMS SMS (Enters Code) Error the code is expired REEEEEEEEEEEEEEEEEEEE Wait 10 minutes and try again Lather rinse repeat Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted July 1, 2020 Share Posted July 1, 2020 It may be on the side of the telephony provider/network outside of ArenaNet's control. (If the SMS sending would be delayed from ArenaNet's side many, many players would complain about this at the same time.) But that does not help you with the issue you're having. You may need to contact ArenaNet support to remove the SMS authentication from your account. It is advised to set a different form of 2 factor authentication to keep your account safe from hackers. Support may ask account details and personal details before they can help you. Make sure you got your games serial codes/CD keys ready. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now