Didn't receive my 4000 Gems after purchasing the 79.99 expansion pack.

[Harts.6107]

The title says it all really.

I purchased the 79.99 pack for the Path of Fire expansion but I didn't receive the 4000 Gems on my account.

Help please.

[Seera.5916]

If you noticed the fine print, it can take up to 72 hours for those gems to get awarded.

 

Basically, ANet waits for the money to fully clear the bank.

 

They initially let the gems be awarded instantly but people with stolen credit card (aka gold seller accounts) were buying that version, converting those 4000 gems to gold and passing that gold out to their buyers.

 

So ANet put in the time delay to help reduce the number of fraudulent purchases that get those gems.

 

As they have to go in and remove that gold, which may have by that time reached the hands of innocent players. If they don't remove the gold, it increases the rate that inflation occurs at in the game.

 

If it has been over 72 hours, however, submit a ticket so that it can be looked at. Otherwise, wait for the 72 hours to pass before submitting a ticket.

[Nimbly.6084]

Always that fine print....nobody reads it...everybody sings it :3

 

> @"Seera.5916" said:

> If you noticed the fine print, it can take up to 72 hours for those gems to get awarded

[Jameson.5107]

Same as what others said. A few weeks ago I bought the same you just did for my brother and gems didn't arrive until the 3rd day.

 

Annoying... yes. But I also get its difficult to allow returns and instantly give people an in-game currency they could try converting and passing to others.