caelinbachelor.2015 Posted September 15, 2017 Share Posted September 15, 2017 Hello, I have an issue with the game and sent a ticket for the first time. It's been two days and I still have not got a response. Is this the normal waiting time? I'm used to other sites/games responding and fixing the issue within a few hours. Link to comment Share on other sites More sharing options...
nottsgman.8206 Posted September 15, 2017 Share Posted September 15, 2017 normal waiting times would be within 3 days, but these are not normal times. with the release of PoF, the support team has been swamped, and thus, waiting times have increased. now the new normal waiting times may be 1-2 weeks. Link to comment Share on other sites More sharing options...
Signaling Fire.8402 Posted September 15, 2017 Share Posted September 15, 2017 Can confirm, have been waiting 9 days as of today for a copy-paste response on my ticket. There are others who are over 12 days with no responses. Link to comment Share on other sites More sharing options...
Maulclaw.4365 Posted September 17, 2017 Share Posted September 17, 2017 > @"Signaling Fire.8402" said: > Can confirm, have been waiting 9 days as of today for a copy-paste response on my ticket. There are others who are over 12 days with no responses. I hate when that happens. It's quite dreadful. It feels like they don't even read what the ticket says. Link to comment Share on other sites More sharing options...
Sieg.3465 Posted September 21, 2017 Share Posted September 21, 2017 can confirm 15 days and waiting. still no response Link to comment Share on other sites More sharing options...
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