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Cannot Join Party Member’s Instance


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> @"Inculpatus cedo.9234" said:

> Make sure the other party member is in the same region, NA or EU.

 

All party members are in NA. We made our accounts together and everything was the same. It used to work, but we took a break for a few months and now it doesn’t. Both of us have downloaded the most recent updates.

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  • 2 weeks later...

Unfortunately this is still an issue. My friend submitted a ticket with all of this information: we’re both in NA, darkhaven, we’ve tried creating a squad rather than just a party, and we’ve tried restarting the game while partied. Nothing works to make the option to join appear. The response we received asked for more information, which we don’t know how to provide.

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> @"RoseofGilead.8907" said:

> What map or part of the world are you both trying to join up on?

 

We have tried in Lion’s Arch, Auric Basin, Dragon’s Stand, the Silverwastes, and a few other maps we were trying to complete.

 

> @"thesilverdragoon.3078" said:

> This often occurs when members do not have the same build update. If you download a patch, you cannot join the instances of players who did not download the patch

 

We both restarted our games so that it could update. Both of us had the most recent patches downloaded. This is still occurring after the Wintersday updates and the patches a few days ago.

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Honestly, the only thing I can think of is your friend isn't actually on Darkhaven and is somehow on an EU server instead. Maybe have him check again. Other than that, the only thing you can do is work with support; if you're not sure how to give them the information they've asked for, then reply back and let them know you're unsure about what to do.

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> @"TechAssist.4635" said:

> 1. Are you all set to Online on your Contact & LFG panels?

> 2. What instances were you attempting to join?

>

>

Yes, we were both listed as online. We were just trying to be in the same map so that we could work on map completion together. We have tried in the Silverwastes, Dry Top, Auric Basin, Iron Marches, Lion’s Arch, and a few other areas.

 

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