Game Keeps Crashing

[Scaar.3059]

Hi,

 

I am able to get the game started and I select my character, after I hit play on a character and the map starts to load the game crashes. I am running a Win 10 laptop, I have played the game before on this same laptop but that was about 9-12 months ago. Here is the crash report;

 

*--> Crash <--*

Exception: c0000005

Memory at address 00000000`00000001 could not be read

App: Gw2-64.exe

Pid: 6488

Cmdline:

BaseAddr: 00007FF6B2470000

ProgramId: 101

Build: 84555

Module: d3d9.dll

When: 2017-12-10T17:36:13Z 2017-12-10T11:36:13-06:00

Uptime: 0 days 0:00:41

Flags: 0

 

*--> System <--*

Name: LAPTOP-K7A7U6S8

IpAddr: 169.254.51.194 10.0.1.15

Processors: 4 [GenuineIntel:6:14:9]

OSVersion: Windows 10.0 (64 bit)

 

*--> System Memory <--*

Physical: 3953MB/ 8043MB 49%

Paged: 3966MB/ 9323MB 42%

Virtual: 134216263MB/134217727MB 3%

Load: 50%

CommitTotal: 5356MB

CommitLimit: 9323MB

CommitPeak: 5504MB

SystemCache: 4085MB

HandleCount: 77676

ProcessCount: 190

ThreadCount: 2273

 

*--> Process Memory <--*

Private: 1000MB

WorkingSet: 918MB

PeakWorkingSet: 919MB

PageFaults: 1730629

 

*--> Memory Category Usage (Inclusive) <--*

[Category] [size(MB)] [Count]

Root 598.25 425630

Programmer Data 408.34 187512

Game 202.27 132242

Content 183.19 50443

VRAM 151.57 10158

Collections 91.42 1312

Dictionary 91.09 246

Engine 84.00 48170

Uncategorized 80.89 196052

VRAM - Gr Postproc 73.59 18

Art Assets 71.03 3215

Gr 46.81 20459

Collide 37.99 38851

Map Assets 37.56 2640

Gr Umbra 36.79 609

Prop Models 33.83 1734

Prop Packfile 31.93 239

Character Models 31.30 361

VRAM - DirectX Geo Buffers 30.56 1520

Composite Models 28.27 180

I/O 24.58 1829

Composite Tex Pool 23.72 94

Composite Tex 23.72 94

Archive 23.16 483

 

*--> Memory Category Usage (Exclusive) <--*

[Category] [size(MB)] [Count]

Content 183.19 50443

Dictionary 91.09 246

Uncategorized 80.89 196052

VRAM - Gr Postproc 73.59 18

Gr Umbra 36.79 609

Prop Packfile 31.93 239

VRAM - DirectX Geo Buffers 30.56 1520

Composite Tex Pool 23.72 94

Archive 23.16 483

Model-Programmer 22.38 8482

Collide 19.98 2592

Collide Havok 15.07 35212

VRAM - DDI Shader 11.81 8445

Composite 8.19 1183

Audio FMOD 8.11 357

VRAM - Composite Tex 8.08 25

VRAM - Gr Shadow 8.00 1

Text 4.93 431

Game 4.68 29358

Composite Packfile 4.54 78

VRAM - Map Env Tex 4.10 14

Debugging 4.01 49

Gr Shadow 3.65 2971

Gr 3.25 1540

 

*--> DllList <--*

E:\Guild Wars 2\Gw2-64.exe

C:\WINDOWS\SYSTEM32\ntdll.dll

C:\WINDOWS\System32\KERNEL32.DLL

C:\WINDOWS\System32\KERNELBASE.dll

C:\WINDOWS\System32\USER32.dll

C:\WINDOWS\System32\win32u.dll

C:\WINDOWS\System32\GDI32.dll

C:\WINDOWS\System32\gdi32full.dll

C:\WINDOWS\System32\msvcp_win.dll

C:\WINDOWS\System32\ucrtbase.dll

C:\WINDOWS\System32\ADVAPI32.dll

C:\WINDOWS\System32\msvcrt.dll

C:\WINDOWS\System32\sechost.dll

C:\WINDOWS\System32\RPCRT4.dll

C:\WINDOWS\System32\WS2_32.dll

C:\WINDOWS\System32\WINTRUST.dll

C:\WINDOWS\System32\MSASN1.dll

C:\WINDOWS\System32\CRYPT32.dll

C:\WINDOWS\System32\PSAPI.DLL

C:\WINDOWS\System32\ole32.dll

C:\WINDOWS\System32\combase.dll

C:\WINDOWS\System32\bcryptPrimitives.dll

C:\WINDOWS\System32\OLEAUT32.dll

C:\WINDOWS\System32\SHELL32.dll

C:\WINDOWS\System32\cfgmgr32.dll

C:\WINDOWS\System32\shcore.dll

C:\WINDOWS\System32\windows.storage.dll

C:\WINDOWS\System32\shlwapi.dll

C:\WINDOWS\SYSTEM32\VERSION.dll

C:\WINDOWS\SYSTEM32\WTSAPI32.dll

C:\WINDOWS\System32\kernel.appcore.dll

C:\WINDOWS\SYSTEM32\WINMM.dll

C:\WINDOWS\System32\powrprof.dll

C:\WINDOWS\System32\profapi.dll

C:\WINDOWS\SYSTEM32\WINMMBASE.dll

C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.16299.64_none_4c5a740035ade6b7\gdiplus.dll

C:\WINDOWS\SYSTEM32\MSACM32.dll

C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.16299.64_none_e47b13aa03396f3a\COMCTL32.dll

C:\WINDOWS\SYSTEM32\USP10.dll

C:\WINDOWS\SYSTEM32\MSIMG32.dll

C:\WINDOWS\SYSTEM32\Secur32.dll

C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL

C:\WINDOWS\SYSTEM32\SSPICLI.DLL

C:\WINDOWS\System32\IMM32.DLL

C:\WINDOWS\SYSTEM32\dbghelp.dll

C:\WINDOWS\system32\uxtheme.dll

C:\WINDOWS\System32\clbcatq.dll

C:\WINDOWS\SYSTEM32\ntmarta.dll

C:\WINDOWS\System32\MSCTF.dll

C:\WINDOWS\system32\dwmapi.dll

C:\WINDOWS\system32\napinsp.dll

C:\WINDOWS\system32\pnrpnsp.dll

C:\WINDOWS\system32\NLAapi.dll

C:\WINDOWS\System32\mswsock.dll

C:\WINDOWS\SYSTEM32\DNSAPI.dll

C:\WINDOWS\System32\NSI.dll

C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

C:\WINDOWS\System32\winrnr.dll

C:\Program Files\Bonjour\mdnsNSP.dll

C:\WINDOWS\System32\wshbth.dll

C:\WINDOWS\System32\fwpuclnt.dll

C:\WINDOWS\SYSTEM32\bcrypt.dll

C:\Windows\System32\rasadhlp.dll

C:\WINDOWS\System32\TextInputFramework.dll

C:\WINDOWS\System32\CoreMessaging.dll

C:\WINDOWS\System32\CoreUIComponents.dll

C:\WINDOWS\SYSTEM32\wintypes.dll

C:\WINDOWS\SYSTEM32\WindowsCodecs.dll

E:\Guild Wars 2\bin64\CoherentUI64.dll

C:\WINDOWS\SYSTEM32\d3d9.dll

C:\WINDOWS\SYSTEM32\CRYPTSP.dll

C:\WINDOWS\system32\rsaenh.dll

C:\WINDOWS\System32\imagehlp.dll

C:\WINDOWS\SYSTEM32\gpapi.dll

C:\Windows\System32\cryptnet.dll

C:\WINDOWS\SYSTEM32\WINNSI.DLL

C:\WINDOWS\SYSTEM32\DPAPI.dll

C:\WINDOWS\SYSTEM32\ddumd.dll

C:\WINDOWS\System32\DriverStore\FileRepository\ki124145.inf_amd64_e541c3497c03ef01\igdumdim64.dll

C:\WINDOWS\System32\SETUPAPI.dll

C:\WINDOWS\system32\winbrand.dll

C:\WINDOWS\SYSTEM32\dsound.dll

C:\WINDOWS\SYSTEM32\DEVOBJ.dll

C:\WINDOWS\System32\DriverStore\FileRepository\ki124145.inf_amd64_e541c3497c03ef01\igc64.dll

C:\WINDOWS\System32\DriverStore\FileRepository\ki124145.inf_amd64_e541c3497c03ef01\igd10iumd64.dll

C:\WINDOWS\SYSTEM32\ncrypt.dll

C:\WINDOWS\SYSTEM32\NTASN1.dll

C:\WINDOWS\System32\DriverStore\FileRepository\ki124145.inf_amd64_e541c3497c03ef01\igd11dxva64.dll

C:\WINDOWS\SYSTEM32\WINSTA.dll

C:\WINDOWS\SYSTEM32\dcomp.dll

C:\WINDOWS\System32\MMDevApi.dll

C:\WINDOWS\System32\PROPSYS.dll

C:\WINDOWS\SYSTEM32\wdmaud.drv

C:\WINDOWS\SYSTEM32\ksuser.dll

C:\WINDOWS\SYSTEM32\AVRT.dll

C:\WINDOWS\SYSTEM32\AUDIOSES.DLL

C:\WINDOWS\SYSTEM32\msacm32.drv

C:\WINDOWS\SYSTEM32\midimap.dll

C:\WINDOWS\SYSTEM32\mscms.dll

C:\WINDOWS\SYSTEM32\USERENV.dll

C:\WINDOWS\SYSTEM32\icm32.dll

 

*--> Game Context <--*

MapId: 19

Flags: 0x241

ElapsedTime: 00:00:03

 

*--> World State <--*

 

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]

[DbgHelp.dll version 10.0.16299.15 (64/32-bit compatible)]

 

*--> Thread 0x185c <--*

 

*--> Trace <--*

Pc Rt : Args

00007ff9`3f6f7bfb 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff9`3f6f7b55 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff9`3f7559e5 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff9`47adb9ad 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff8`f98c79b9 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff9`47ad5a85 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff9`3f7e202b 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff9`3f7dde25 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff9`3f7dfa71 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff9`3f75e636 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff9`3f72cdfa 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff9`3f6eebf6 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff9`3f6edcb1 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`b26d6c9a 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`b2673a4e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`b2640c86 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`b2640f6d 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`b2647c4b 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`b2647904 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`b2642067 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`b2645506 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`b263f612 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`b2640748 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`b269f2c9 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`b2a5ada6 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`b2802f0e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`b28010ee 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`b2800d69 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`b28024cf 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`b280076c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`b262b531 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`b27b9c09 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff9`4fc51fe4 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff9`5005ef91 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

 

*--> Thread registers <--*

rax=000000649edfeb58 rbx=0000000000000001 rcx=000000649edfeb20

rdx=0000000000000000 rsi=0000000000000001 rdi=000000649edfec30

rip=00007ff93f6f7bfb rsp=000000649edfeab0 rbp=0000000000000000

r8=0000000000000000 r9=0000000000000006 r10=0000000000000000

r11=00007ff94f9432d7 r12=0000000000000000 r13=000001f0a50a35d0

r14=000001f0afe43d40 r15=0000000000000000

cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202

 

rax-32 000000649EDFEB38 00007ff9`3f6f7b55 000001f0`bd3816c0 00007ff9`80004240 000001f0`afe454b0

rax +0 000000649EDFEB58 00000000`00000187 00000000`00000000 00000064`9edfec30 000001f0`a50a35d4

rax+32 000000649EDFEB78 00007ff9`3f7559e5 00000000`00000000 00000000`00000000 000001f0`afe43d40

rcx-32 000000649EDFEB00 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

rcx +0 000000649EDFEB20 00000000`00000000 00000000`00000187 000001f0`afe43d40 00007ff9`3f6f7b55

rcx+32 000000649EDFEB40 000001f0`bd3816c0 00007ff9`80004240 000001f0`afe454b0 00000000`00000187

 

*--> Code <--*

00007ff9`3f6f7bdb bc24b800 00004889 44243048 85ff0f85 .$....H.D$0H....

00007ff9`3f6f7beb a9ea0300 498b9e78 17000048 85db7431 ....I..x...H..t1

00007ff9`3f6f7bfb 8b03488d 4c242089 44242048 8b05cb67 ..H.L$ .D$ H...g

00007ff9`3f6f7c0b 1500ff15 bd481000 8be885c0 0f889eea .....H..........

00007ff9`3f6f7c1b 03004885 ff0f857f ea030048 8b5b40eb ..H........H.[@.

00007ff9`3f6f7c2b ca8bcde8 a9090000 4c8d5c24 70498b5b ........L.\$pI.[

 

*--> Stack <--*

00000064`9edfeab0 00000000`00000040 00000000`00000000 00000000`00000048 000001f0`00140008 @...............H...............

00000064`9edfead0 00000001`00000000 00000064`9edfeb48 00000064`9edfeb58 00000000`00000000 ........H...d...X...d...........

00000064`9edfeaf0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000064`9edfeb10 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000187 ................................

00000064`9edfeb30 000001f0`afe43d40 00007ff9`3f6f7b55 000001f0`bd3816c0 00007ff9`80004240 @=......U{o?......8.....@B......

00000064`9edfeb50 000001f0`afe454b0 00000000`00000187 00000000`00000000 00000064`9edfec30 .T......................0...d...

00000064`9edfeb70 000001f0`a50a35d4 00007ff9`3f7559e5 00000000`00000000 00000000`00000000 .5.......Yu?....................

00000064`9edfeb90 000001f0`afe43d40 00000064`9edfec10 00000064`9edfec30 00000000`00000000 @=..........d...0...d...........

00000064`9edfebb0 00000000`00000001 000001f0`bd3816c0 00000000`00000187 000001f0`a50a35d4 ..........8..............5......

00000064`9edfebd0 00000064`9edfee70 00007ff9`47adb9ad 000001f0`a23e94f0 000001f0`a23ea400 p...d......G......>.......>.....

00000064`9edfebf0 000001f0`a23ea400 00007ff9`3f6ee744 00000000`00000000 000001f0`a23ea400 ..>.....D.n?..............>.....

00000064`9edfec10 00000000`00000001 00000000`00000000 00000064`9edfec30 00000010`00000001 ................0...d...........

00000064`9edfec30 00000000`00000001 00000064`9edff2c4 00000010`00000400 00000000`00000010 ............d...................

00000064`9edfec50 000001f0`d557db80 000001f0`d557dbc0 000001f0`e33d4f00 000001f0`a8422050 ..W.......W......O=.....P B.....

00000064`9edfec70 000001f0`afe43d40 00000064`9edfece0 00000003`00000001 00000000`0c000000 @=..........d...................

00000064`9edfec90 35545844`00000002 00000000`00000000 00000000`00000000 00000000`00000000 ....DXT5........................

00000064`9edfecb0 000001f0`a949ef80 00000000`00000000 00000000`00000000 000001f0`dd6ce700 ..I.......................l.....

00000064`9edfecd0 00000000`00000000 000001f0`bce1db40 00000020`00000020 00000000`00000000 ........@....... ... ...........

00000064`9edfecf0 000001f0`e33d4f00 00000000`00000080 000001f0`d44bcad0 00000000`00000000 .O=...............K.............

00000064`9edfed10 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000064`9edfed30 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000064`9edfed50 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000064`9edfed70 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000064`9edfed90 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000064`9edfedb0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000064`9edfedd0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000064`9edfedf0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000064`9edfee10 0000d374`ef2f2800 00000000`00000000 00000000`00000000 000001f0`a50a35d4 .(/.t....................5......

00000064`9edfee30 00000000`00000000 000001f0`a50a35d4 000001f0`afc62480 00007ff8`f98c79b9 .........5.......$.......y......

00000064`9edfee50 00007ff9`47adb850 00000000`00000000 00000000`00000000 00000000`00000000 P..G............................

00000064`9edfee70 00000000`00000001 00000000`00000000 00000000`00000000 000001f0`a50a35d4 .........................5......

00000064`9edfee90 000001f0`a50a35d4 00007ff9`47ad5a85 000001f0`a23ea400 00000000`00000000 .5.......Z.G......>.............

 

*--> Error Logs <--*

Model '0x08223a': Failed to resolve AimIK bone indices.

 

*--> DirectX Device Info <--*

VendorId = 0x8086

DeviceId = 0x5916

Version = 8.1.0000.3145

Description = Intel® HD Graphics 620

Compat = 0x00000040

VidMem = 0 MB

[Inculpatus cedo.9234]

This is the issue: d3d9.dll

 

Are you using any 3rd party graphics programs/apps? Try disabling them.

[Scaar.3059]

I am not, I haven't added anything extra to the game. Just downloaded the installer from the site and installed it.

[Inculpatus cedo.9234]

You don't have to add anything extra to the game for graphics card apps to interact with the game.

 

You can contact the Tech CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance. You can use the 'Search' function in this (or the Bugs sub-forum) to find other threads with the same issue, and possible solutions.

 

Good luck.