Oromis.2498 Posted December 13, 2017 Share Posted December 13, 2017 Hello, First of all, sorry for my english, I'm not an english-native writer. For all my fellow Tyrians from Belgium (Wallonia/Brussel), here's why I'm experiencing lag spikes. I've never had any issues with high ping / lag spike but that was before Anet migrated their servers to Amazon hosting servers. Now I'm experiencing constant lag spike. **[Here](https://imgur.com/kAluP2B)** is the result of my pingplotter. As you can see on the graph, the first Belgacom/Proximus ISP server is curbing my connection... Aaand we can't do anything about it... Maybe some Anet representative may address this issue. Be brave belgian players !!! <3 <3 Oromis Link to comment Share on other sites More sharing options...
Dzjudz.9142 Posted December 13, 2017 Share Posted December 13, 2017 I just made a thread about my lag issues from Belgium on reddit. I'm also on Proximus. It's making it impossible to raid :( Link to comment Share on other sites More sharing options...
SamSam.3687 Posted December 13, 2017 Share Posted December 13, 2017 Hello Oromis, thanks a lot for your thread. Im also on Proximus and it's impossible to play at the moment. I hope that we will find a solution :s Link to comment Share on other sites More sharing options...
Aedaryl.3195 Posted December 13, 2017 Share Posted December 13, 2017 Thanks to the report, same here for me.... Link to comment Share on other sites More sharing options...
karaknor.4275 Posted December 14, 2017 Share Posted December 14, 2017 Same for me with Proximus. The game is unplayable in fractal/raid :/ Link to comment Share on other sites More sharing options...
Carven.9210 Posted December 14, 2017 Share Posted December 14, 2017 Same issue in pvp, also Proximus. Thanks for the report. Link to comment Share on other sites More sharing options...
Spyritdragon.6048 Posted December 14, 2017 Share Posted December 14, 2017 It's terrible for me. The JP is nigh on unplayable Link to comment Share on other sites More sharing options...
Smack.4295 Posted December 14, 2017 Share Posted December 14, 2017 Same here, game is unplayable in WvW. I'm also on Proximus. Link to comment Share on other sites More sharing options...
Zaltek.9465 Posted December 14, 2017 Share Posted December 14, 2017 Also on Proximus. I'm using Pingzapper and it's fine with it. But without any VPN, it's unplayable since like 3 days and I also did a pingplotter yesterday. The first first hop is also spiking like hell. I guess it's not on Anet's end. Link to comment Share on other sites More sharing options...
IMHORNGRY.2796 Posted December 14, 2017 Share Posted December 14, 2017 Same here, also on proximus. Unplayable :( Link to comment Share on other sites More sharing options...
AkaXan.1096 Posted December 14, 2017 Share Posted December 14, 2017 I contacted Proximus earlier today and they said it wasn't on their end either, that a new internet port had to be opened. Link to comment Share on other sites More sharing options...
Smack.4295 Posted December 14, 2017 Share Posted December 14, 2017 Pingzapper seems to solve the problem thanks a lot. Link to comment Share on other sites More sharing options...
Dzjudz.9142 Posted December 14, 2017 Share Posted December 14, 2017 > @"AkaXan.1096" said: > I contacted Proximus earlier today and they said it wasn't on their end either, that a new internet port had to be opened. My 'MyProximus' support section now shows that they are planning maintenance on my line, with the message "Your SLA will be respected", although I'm not exactly sure what they're planning. It seems connected to this case. Link to comment Share on other sites More sharing options...
SamSam.3687 Posted December 14, 2017 Share Posted December 14, 2017 > @"Dzjudz.9142" said: > > @"AkaXan.1096" said: > > I contacted Proximus earlier today and they said it wasn't on their end either, that a new internet port had to be opened. > > My 'MyProximus' support section now shows that they are planning maintenance on my line, with the message "Your SLA will be respected", although I'm not exactly sure what they're planning. It seems connected to this case. A friend contacted them few mins ago. They said that they know about the problem and they are working on it. Link to comment Share on other sites More sharing options...
Dzjudz.9142 Posted December 14, 2017 Share Posted December 14, 2017 > @"SamSam.3687" said: > > @"Dzjudz.9142" said: > > > @"AkaXan.1096" said: > > > I contacted Proximus earlier today and they said it wasn't on their end either, that a new internet port had to be opened. > > > > My 'MyProximus' support section now shows that they are planning maintenance on my line, with the message "Your SLA will be respected", although I'm not exactly sure what they're planning. It seems connected to this case. > > A friend contacted them few mins ago. They said that they know about the problem and they are working on it. I just called them to make sure what the maintenance was about. The support person couldn't tell me anything about it, and all she had to offer was for me to reset my wi-fi and have someone remote desktop into my PC for a ridiculous fee (even it is was free I wouldn't). I'm not even on wi-fi... Ah well, I hope they're working on it. Link to comment Share on other sites More sharing options...
SamSam.3687 Posted December 14, 2017 Share Posted December 14, 2017 > @"Dzjudz.9142" said: > > @"SamSam.3687" said: > > > @"Dzjudz.9142" said: > > > > @"AkaXan.1096" said: > > > > I contacted Proximus earlier today and they said it wasn't on their end either, that a new internet port had to be opened. > > > > > > My 'MyProximus' support section now shows that they are planning maintenance on my line, with the message "Your SLA will be respected", although I'm not exactly sure what they're planning. It seems connected to this case. > > > > A friend contacted them few mins ago. They said that they know about the problem and they are working on it. > > I just called them to make sure what the maintenance was about. The support person couldn't tell me anything about it, and all she had to offer was for me to reset my wi-fi and have someone remote desktop into my PC for a ridiculous fee (even it is was free I wouldn't). I'm not even on wi-fi... Ah well, I hope they're working on it. Same here they said that they don't know anything about it. They told me that they will send an internal email for the problem and contact me later if they find something. Link to comment Share on other sites More sharing options...
AkaXan.1096 Posted December 14, 2017 Share Posted December 14, 2017 > @"SamSam.3687" said: > > @"Dzjudz.9142" said: > > > @"AkaXan.1096" said: > > > I contacted Proximus earlier today and they said it wasn't on their end either, that a new internet port had to be opened. > > > > My 'MyProximus' support section now shows that they are planning maintenance on my line, with the message "Your SLA will be respected", although I'm not exactly sure what they're planning. It seems connected to this case. > > A friend contacted them few mins ago. They said that they know about the problem and they are working on it. In my case they said the problem wasn't theirs and that they couldn't do anything about it. I don't really believe opening my ports is the solution seeing as i had no problems prior to the 11th and now all of a sudden every Belgian with Proximus as ISP is having issues... so ye i doubt the problem is my router's ports. Link to comment Share on other sites More sharing options...
Microbiote.8029 Posted December 14, 2017 Share Posted December 14, 2017 Proximus too, on the game i've a nice ping but suddenly i've got ten seconds lag :/ Link to comment Share on other sites More sharing options...
Reverze.7180 Posted December 14, 2017 Share Posted December 14, 2017 yeah same here proximus west-flanders.But i din't have aney probs on monday or the weeks before. Im wondering if it is because of gw2 patch or the new windows 10 patch my other online games dont have these freezes and then sudently full speed skill spamm probs^^ Link to comment Share on other sites More sharing options...
Skullkger.2804 Posted December 14, 2017 Share Posted December 14, 2017 Same here for me, i haven't contacted my ISP yet, should I or is the maintenance gonna work for all of us? Link to comment Share on other sites More sharing options...
SasVonD.4026 Posted December 14, 2017 Share Posted December 14, 2017 I am in the same case since Tuesday, I am at Proximus! I have no problem downloading, I have a very good connection. I played this afternoon at CSGO with 22 ping max! I only have this problem on GW2. Can not play without lag and a ping that goes up to 4000 sometimes Link to comment Share on other sites More sharing options...
karaknor.4275 Posted December 14, 2017 Share Posted December 14, 2017 On US servers I have ~100 ping but stable. Link to comment Share on other sites More sharing options...
Doob.5170 Posted December 14, 2017 Share Posted December 14, 2017 Same here. Don't do like me and re-install the game. Atm I'm downloading the game at a whopping 300kb/sec. Usually I download other stuff at 3-4MB/sec. Hope they fix this soon. Link to comment Share on other sites More sharing options...
Oromis.2498 Posted December 14, 2017 Author Share Posted December 14, 2017 So I'm not alone to have this problem with Proximus... This is a very particular case since it seems to affect arena net/Proximus combo only. Surfing/downloading/playing is totally fine except for Guild Wars 2. Moreover, on [this reddit thread]( "https://reddit.com/r/Guildwars2/comments/7doj1l/anet_can_we_please_get_an_actual_way_of_checking/"), a dev from anet (DrStephenCW) explain that sometimes, changing server can affect the performance ISP-side. My guess is that we are not enough customers to make things moove on the Proximus-side. The best should be to address this concern through a petition or something ? If we're enough and with the support of Anet, things may change. (I'm kinda dreaming on this one..) Link to comment Share on other sites More sharing options...
SamSam.3687 Posted December 14, 2017 Share Posted December 14, 2017 > @"Oromis.2498" said: > So I'm not alone to have this problem with Proximus... This is a very particular case since it seems to affect arena net/Proximus combo only. Surfing/downloading/playing is totally fine except for Guild Wars 2. > > Moreover, on [this reddit thread]( "https://reddit.com/r/Guildwars2/comments/7doj1l/anet_can_we_please_get_an_actual_way_of_checking/"), a dev from anet (DrStephenCW) explain that sometimes, changing server can affect the performance ISP-side. > > My guess is that we are not enough customers to make things moove on the Proximus-side. The best should be to address this concern through a petition or something ? If we're enough and with the support of Anet, things may change. (I'm kinda dreaming on this one..) Yeah I don't know if it's possible to do something about that ... Link to comment Share on other sites More sharing options...
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