Constant crashing, really would love some help.

[Tocoe.1754]

My launcher has been crashing repetitively and I've tried, rebooting, re-downloading, -repair function, swapping out ram. I've updated DirectX and my GPU drivers and ran GW2 in compatibility mode to no prevail. I've pasted my error code below but not every crash provides this error, only some. Really keen to play PoF and would love some help.

 

*--> Crash <--*

Exception: c0000005

Memory at address ffffffff`ffffffff could not be read

App: Gw2-64.exe

Pid: 10716

Cmdline:

BaseAddr: 00007FF6C1400000

ProgramId: 101

Build: 84893

Module: LavasoftTcpService64.dll

When: 2017-12-14T20:49:03Z 2017-12-15T06:49:03+10:00

Uptime: 0 days 0:10:16

Flags: 0

 

*--> System <--*

Name: DESKTOP-PN3BFG0

IpAddr: 192.168.1.141

Processors: 8 [GenuineIntel:6:10:7]

OSVersion: Windows 10.0 (64 bit)

 

*--> System Memory <--*

Physical: 4630MB/ 8172MB 56%

Paged: 4787MB/ 9452MB 50%

Virtual: 134217125MB/134217727MB 3%

Load: 43%

CommitTotal: 4664MB

CommitLimit: 9452MB

CommitPeak: 4871MB

SystemCache: 4601MB

HandleCount: 59959

ProcessCount: 144

ThreadCount: 2070

 

*--> Process Memory <--*

Private: 125MB

WorkingSet: 131MB

PeakWorkingSet: 235MB

PageFaults: 24331062

 

*--> Memory Category Usage (Inclusive) <--*

[Category] [size(MB)] [Count]

Root 84.52 6645

Programmer Data 47.75 949

Collections 33.25 261

Uncategorized 30.32 4941

Dictionary 26.09 44

I/O 14.09 452

Archive 12.78 53

Set 7.11 13

Collide Havok 6.45 755

Collide 6.45 755

File Service 1.24 12

Networking 0.15 25

UI 0.11 105

Web Browser 0.11 91

Asset Service 0.07 382

Event 0.07 2

Game 0.04 55

Engine 0.02 12

Content 0.02 1

Threading 0.01 15

Model-Programmer 0.01 1

BTree 0.00 6

CharClient 0.00 5

Services 0.00 8

 

*--> Memory Category Usage (Exclusive) <--*

[Category] [size(MB)] [Count]

Uncategorized 30.32 4941

Dictionary 26.09 44

Archive 12.78 53

Set 7.11 13

Collide Havok 6.45 755

File Service 1.24 12

Networking 0.15 20

Web Browser 0.11 91

Asset Service 0.07 382

Event 0.07 2

Collections 0.05 198

Game 0.02 45

Content 0.02 1

Threading 0.01 15

Model-Programmer 0.01 1

Engine 0.01 6

BTree 0.00 6

CharClient 0.00 5

Services 0.00 8

File Core 0.00 2

Text 0.00 1

Download 0.00 3

UI 0.00 14

Programmer Data 0.00 2

 

*--> DllList <--*

C:\Program Files\Guild Wars 2\Gw2-64.exe

C:\WINDOWS\SYSTEM32\ntdll.dll

C:\WINDOWS\System32\KERNEL32.DLL

C:\WINDOWS\System32\KERNELBASE.dll

C:\Program Files\Bitdefender Antivirus Free\atcuf\262995298220000000\atcuf64.dll

C:\WINDOWS\SYSTEM32\apphelp.dll

C:\WINDOWS\SYSTEM32\AcLayers.DLL

C:\WINDOWS\System32\msvcrt.dll

C:\WINDOWS\System32\USER32.dll

C:\WINDOWS\System32\win32u.dll

C:\WINDOWS\System32\GDI32.dll

C:\WINDOWS\System32\gdi32full.dll

C:\WINDOWS\System32\msvcp_win.dll

C:\WINDOWS\System32\ucrtbase.dll

C:\WINDOWS\System32\SHLWAPI.dll

C:\WINDOWS\System32\combase.dll

C:\WINDOWS\System32\RPCRT4.dll

C:\WINDOWS\System32\bcryptPrimitives.dll

C:\WINDOWS\SYSTEM32\WINSPOOL.DRV

C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

C:\WINDOWS\SYSTEM32\bcrypt.dll

C:\WINDOWS\SYSTEM32\sfc.dll

C:\WINDOWS\SYSTEM32\sfc_os.DLL

C:\WINDOWS\SYSTEM32\AcGenral.DLL

C:\WINDOWS\System32\sechost.dll

C:\WINDOWS\System32\ole32.dll

C:\WINDOWS\System32\SHELL32.dll

C:\WINDOWS\System32\cfgmgr32.dll

C:\WINDOWS\System32\shcore.dll

C:\WINDOWS\System32\windows.storage.dll

C:\WINDOWS\System32\advapi32.dll

C:\WINDOWS\System32\kernel.appcore.dll

C:\WINDOWS\System32\powrprof.dll

C:\WINDOWS\System32\profapi.dll

C:\WINDOWS\SYSTEM32\SspiCli.dll

C:\WINDOWS\SYSTEM32\USERENV.dll

C:\WINDOWS\SYSTEM32\MPR.dll

C:\WINDOWS\System32\IMM32.DLL

C:\WINDOWS\System32\WS2_32.dll

C:\WINDOWS\System32\WINTRUST.dll

C:\WINDOWS\System32\MSASN1.dll

C:\WINDOWS\System32\CRYPT32.dll

C:\WINDOWS\System32\PSAPI.DLL

C:\WINDOWS\System32\OLEAUT32.dll

C:\WINDOWS\SYSTEM32\VERSION.dll

C:\WINDOWS\SYSTEM32\WTSAPI32.dll

C:\WINDOWS\SYSTEM32\WINMM.dll

C:\WINDOWS\SYSTEM32\MSACM32.dll

C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.16299.125_none_46b6c26dedf485d7\gdiplus.dll

C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.16299.125_none_88782a244abc4c60\COMCTL32.dll

C:\WINDOWS\SYSTEM32\USP10.dll

C:\WINDOWS\SYSTEM32\MSIMG32.dll

C:\WINDOWS\SYSTEM32\Secur32.dll

C:\WINDOWS\SYSTEM32\WINMMBASE.dll

C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL

C:\WINDOWS\SYSTEM32\dbghelp.dll

C:\WINDOWS\system32\uxtheme.dll

C:\PROGRA~2\RAPTRI~1\PlaysTV\ltc_help64-125533.dll

C:\PROGRA~2\RAPTRI~1\Raptr\ltc_help64-119906.dll

C:\WINDOWS\System32\clbcatq.dll

C:\WINDOWS\SYSTEM32\ntmarta.dll

C:\WINDOWS\System32\MSCTF.dll

C:\WINDOWS\system32\dwmapi.dll

C:\WINDOWS\system32\napinsp.dll

C:\WINDOWS\system32\pnrpnsp.dll

C:\WINDOWS\system32\NLAapi.dll

C:\WINDOWS\System32\mswsock.dll

C:\WINDOWS\SYSTEM32\DNSAPI.dll

C:\WINDOWS\System32\NSI.dll

C:\WINDOWS\System32\winrnr.dll

C:\Program Files\Bonjour\mdnsNSP.dll

C:\WINDOWS\System32\TextInputFramework.dll

C:\WINDOWS\System32\CoreUIComponents.dll

C:\WINDOWS\System32\CoreMessaging.dll

C:\WINDOWS\SYSTEM32\wintypes.dll

C:\WINDOWS\SYSTEM32\WindowsCodecs.dll

C:\WINDOWS\system32\explorerframe.dll

C:\WINDOWS\System32\fwpuclnt.dll

C:\Windows\System32\rasadhlp.dll

C:\WINDOWS\system32\LavasoftTcpService64.dll

C:\Program Files\Guild Wars 2\bin64\CoherentUI64.dll

C:\WINDOWS\SYSTEM32\d3d9.dll

C:\WINDOWS\SYSTEM32\CRYPTSP.dll

C:\WINDOWS\system32\rsaenh.dll

C:\WINDOWS\System32\imagehlp.dll

C:\WINDOWS\SYSTEM32\gpapi.dll

C:\Windows\System32\cryptnet.dll

C:\WINDOWS\SYSTEM32\WINNSI.DLL

C:\PROGRA~2\RAPTRI~1\PlaysTV\ltc_game64-125533.dll

C:\WINDOWS\SYSTEM32\MFPlat.DLL

C:\WINDOWS\SYSTEM32\RTWorkQ.DLL

C:\PROGRA~2\RAPTRI~1\Raptr\ltc_game64-119906.dll

 

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]

[DbgHelp.dll version 10.0.16299.15 (64/32-bit compatible)]

 

*--> Thread 0x299c <--*

 

*--> Trace <--*

Pc Rt : Args

00000001`80007713 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`8000599b 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`80005f9c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`80006c7c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`80006b11 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`8001acce 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff8`eb3abba5 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`c15c38b5 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`c15c37f0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`c170b78e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`c170bb95 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`c16ec121 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`c16ea0ca 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`c16e6f75 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`c16e8060 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`c16e59de 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`c16e5ae8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`c16e4c99 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`c1735a2e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`c15bb561 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff6`c174a129 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff8`ebdd1fe4 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff8`ed34ef91 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

 

*--> Thread registers <--*

rax=0000e7ffd07ca65e rbx=73656363613d6569 rcx=000002b7e5cb60d8

rdx=000000eab36fdbb0 rsi=000002b7e5cb60d8 rdi=000000eab36fdbb0

rip=0000000180007713 rsp=000000eab36fda70 rbp=000002b7f06466f0

r8=000000000000001d r9=0000000180000000 r10=000002b7f06467b8

r11=000002b7f0646760 r12=0000000000000001 r13=0000000000000700

r14=000000eab36fdbb0 r15=000002b7e5cb60b0

cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202

 

rcx-32 000002B7E5CB60B8 00000000`00000000 00000000`00000000 00000000`00000000 e6f47363`7e0e0101

rcx +0 000002B7E5CB60D8 000002b7`f06466f0 00000000`00000001 000002b7`f0646060 00000000`00000001

rcx+32 000002B7E5CB60F8 000002b7`f0676dd0 000002b7`f0676df0 000002b7`f0676df0 00000000`00000000

rdx-32 000000EAB36FDB90 000002b7`f5ea467f 000002b7`e5cb60b0 33303a39`343a3600 ffffffff`fffffffe

rdx +0 000000EAB36FDBB0 000002b7`f4f8a150 0030312f`6d617267 00000000`00000004 00000000`00000046

rdx+32 000000EAB36FDBD0 000002b7`f587a7f0 00656363`613d6569 00000000`0000001e 00000000`00000069

r9 +0 0000000180000000 00000003`00905a4d 0000ffff`00000004 00000000`000000b8 00000000`00000040

r9+32 0000000180000020 00000000`00000000 00000000`00000000 00000000`00000000 00000100`00000000

 

*--> Code <--*

00000001`800076f3 5fc3cccc cccccccc cccccccc cc405355 _............@SU

00000001`80007703 41564883 ec20488b 294c8bf2 488b5d08 AVH.. H.)L..H.].

00000001`80007713 807b1900 0f858600 00004889 74244048 .{........H.t$@H

00000001`80007723 8b721048 897c2448 4c897c24 504c8b7a .r.H.|$HL.|$PL.z

00000001`80007733 18488d4b 204983ff 10720549 8b16eb03 .H.K I...r.I....

00000001`80007743 498bd648 83791810 488b7910 7203488b I..H.y..H.y.r.H.

 

*--> Stack <--*

000000ea`b36fda70 00000000`00000001 00000001`8002c6a7 00000000`00000020 00000000`00000000 ................ ...............

000000ea`b36fda90 00000000`0000006d 000000ea`b36fdb19 000002b7`f5ea467f 00000001`8000599b m.........o......F.......Y......

000000ea`b36fdab0 000002b7`f4f8a150 00000000`00000001 000002b7`f0676dd0 00000001`800078f0 P................mg......x......

000000ea`b36fdad0 ffffffff`fffffffe 000002b7`e5cb60f8 000002b7`f0676dd0 ffffffff`fffffffe .........`.......mg.............

000000ea`b36fdaf0 00000000`0000005f 000000ea`b36fdbd0 000002b7`f0676dd0 00000001`80001985 _.........o......mg.............

000000ea`b36fdb10 000002b7`f0676dd0 00000000`0000005f 00000000`00000000 00000000`00000046 .mg....._...............F.......

000000ea`b36fdb30 000000ea`b36fdbd0 00000001`800085c8 000002b7`e5cb60f8 000000ea`b36fdbe9 ..o..............`........o.....

000000ea`b36fdb50 0000e7ff`d07ca65e 000002b7`e5cb60b0 00000000`0000006d 00000000`0000001e ^.|......`......m...............

000000ea`b36fdb70 000000ea`b36fdbe9 00000001`80005f9c 000002b7`f5ea465a 000002b7`e5cb60b0 ..o......_......ZF.......`......

000000ea`b36fdb90 000002b7`f5ea467f 000002b7`e5cb60b0 33303a39`343a3600 ffffffff`fffffffe .F.......`.......6:49:03........

000000ea`b36fdbb0 000002b7`f4f8a150 0030312f`6d617267 00000000`00000004 00000000`00000046 P.......gram/10.........F.......

000000ea`b36fdbd0 000002b7`f587a7f0 00656363`613d6569 00000000`0000001e 00000000`00000069 ........ie=acce.........i.......

000000ea`b36fdbf0 000002b7`f587abf0 00656363`613d6569 00000000`0000001e 00000000`00000069 ........ie=acce.........i.......

000000ea`b36fdc10 0000e7ff`d07ca76e 00000001`80030a03 00000000`00000001 00000000`000000ee n.|.............................

000000ea`b36fdc30 00000000`0000072c 000000ea`b36fdf98 00000000`ffffffff 00000001`80006c7c ,.........o.............|l......

000000ea`b36fdc50 000002b7`e60c68ed 000002b7`e60c68ee 000002b7`e5cb60b0 00000000`00000000 .h.......h.......`..............

000000ea`b36fdc70 00000000`00000000 0a0d0a0d`30203a68 00000000`00000000 00000000`0000000f ........h: 0....................

000000ea`b36fdc90 0000e7ff`d07ca0be 00000001`80007813 ffffffff`ffffffff 00000000`00000001 ..|......x......................

000000ea`b36fdcb0 000002b7`e5cb60b0 00000001`80006b11 ffffffff`fffffffe 00000000`ffffffff .`.......k......................

000000ea`b36fdcd0 00000000`00000000 000000ea`b36fdfa0 00000000`00000001 000002b7`f5ea45c0 ..........o..............E......

000000ea`b36fdcf0 00000000`00000000 00000000`00000001 0000e7ff`d07ca02e 00000000`ffffffff ..................|.............

000000ea`b36fdd10 000000ea`b36fdf84 000000ea`b36fdf80 000002b7`f0a11350 00000001`8001acce ..o.......o.....P...............

000000ea`b36fdd30 000002b7`e5cb60b0 00000000`00000001 00000000`00000001 00000000`ffffffff .`..............................

000000ea`b36fdd50 000002b7`e3dc0ad0 00007ff8`d6314b12 00007ff8`00000000 000000ea`b36fde60 .........K1.............`.o.....

000000ea`b36fdd70 000000ea`b36fdec0 000000ea`b36fde10 00000000`00000001 000000ea`b36fdf84 ..o.......o...............o.....

000000ea`b36fdd90 00000000`00000000 000002b7`e62ab8b0 00000000`00000000 ffffffff`fffffffe ..........*.....................

000000ea`b36fddb0 00000000`00000002 00007ff6`c0240000 000002b7`e3dc08b0 000002b7`e60c67d0 ..........$..............g......

000000ea`b36fddd0 00000000`00000000 000000ea`b36fdec0 00000000`00000060 00007ff8`d63ac780 ..........o.....`.........:.....

000000ea`b36fddf0 000002b7`e3dc08b0 00007ff6`c1715d83 000000ea`b36fe1b0 00000000`0000000e .........]q.......o.............

000000ea`b36fde10 000002b7`e3dc08b0 00000000`00140012 000002b7`e3dc0840 00000000`0020001e ................@......... .....

000000ea`b36fde30 000002b7`e3dc0a20 00007ff6`c15b92f7 000002b7`e60c67d0 00000000`00000000 .........[......g..............

000000ea`b36fde50 000000ea`b36fdec0 00000000`00000000 000002b7`e60c67d0 000075ea`6b5f33ae ..o..............g.......3_k.u..

[nottsgman.8206]

repost from the other thread you posted in:

> Module: LavasoftTcpService64.dll

this is probably what is causing your crash. if you have ad-aware or web companion installed, uninstall it (these may have been installed with other products). if that doesn't help follow Lavasoft's instructions on how to completely remove it:

https://forum.adaware.com/index.php?/topic/34376-solution-for-lavasofttcpservice-problem-after-uninstallation/

[Inculpatus cedo.9234]

Again: https://en-forum.guildwars2.com/discussion/347/crash-issues-during-patching

[CrispyQuake.5072]

I was having this problem for quite some time. The LavasoftTcpService64.dll file is the culprit. I downloaded Malwarebytes AdwCleaner and ran it a couple times to remove PUP's and Adware. This is not the standard Malwarebytes. It is a another program (for clarification). I then ran CCleaner a few times to clean up the registry problems left behind after removal. Problem is finally fixed for me. Hope this helps you.