Scyoni.4921 Posted December 20, 2017 Share Posted December 20, 2017 Does anyone know the approximate wait time on a ticket? I accidentally applied an expansion to an inactive account (never been logged in) and I'm wondering how long I'll have to wait now to be able to play my game :( I know it's on me that I made that stupid mixup - just wondering what the time frame is since I've never contacted them before. Link to comment Share on other sites More sharing options...
Chaos.2108 Posted December 20, 2017 Share Posted December 20, 2017 It varies, from my experience they answer usually in 1 to 2 days, but right now I have an open ticket that's been sitting there unanswered for 6 days, now mind you, it hasn't even been visualized by them. So, yeah... Good luck! Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted December 20, 2017 Share Posted December 20, 2017 The CS Team allows 72 hours for responses, after the initial near-immediate automated reply. If you've not heard from a Team Member after 72 hours, you can update your ticket to inquire about progress. Good luck. Link to comment Share on other sites More sharing options...
Scyoni.4921 Posted December 21, 2017 Author Share Posted December 21, 2017 Update - it took about eight hours for a response. ;) Might be related to the nature of the issue. Either way, I'm happy, should be all fixed up soon. Link to comment Share on other sites More sharing options...
BloodySaker.2365 Posted December 23, 2017 Share Posted December 23, 2017 I'm still waiting and my ticket was made 4 days ago... Link to comment Share on other sites More sharing options...
BloodySaker.2365 Posted December 23, 2017 Share Posted December 23, 2017 I hope ArenaNet will make a voice support like Blizzard have... Link to comment Share on other sites More sharing options...
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