kamikazecopilot.9801 Posted September 21, 2017 Share Posted September 21, 2017 Dear A-Net, I purchased the GW2:PoF a few days ago and still haven't received my CD key. I have been in contact with the merchant I bought the key from, but they haven't provided the key for me yet. If I get the CD Key after launch tonight, am I able to still get my pre-purchase bonuses because the key was purchased before the launch? -Ryu Neko Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted September 21, 2017 Share Posted September 21, 2017 Unlikely, automatically. You would have to contact the CS Team, and it would probably require having purchased from an Authorized Retailer. You can contact the CS Team via the 'Support' link above/below. Good luck. Link to comment Share on other sites More sharing options...
kamikazecopilot.9801 Posted September 21, 2017 Author Share Posted September 21, 2017 > @"Inculpatus cedo.9234" said: > Unlikely, automatically. You would have to contact the CS Team, and it would probably require having purchased from an Authorized Retailer. > > You can contact the CS Team via the 'Support' link above/below. > > Good luck. You're awesome, Inculpatus. I appreciate your getting back to me. The retailer is (I am certain) an authorized retailer. I just don't remember if I can name the retailer on the forums (TOS Update and all). OH! I know! The retailer's name rhymes with Fame Top. I have been in contact with Fame Top's CS team on the phone, FB and via email and haven't had a resolution since Sunday. I ordered my CD key from Fame Top using's the Fame Top app and using trade credit. I have the order confirmation number, just not the key. I have had very little problems with Fame Top's brick and mortar. This first time using digital was a bad experience that I won't repeat. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted September 21, 2017 Share Posted September 21, 2017 Yes, you can say Game Stop. Lol. I would create a ticket asap, so that you can send in the information _before_ launch. Good luck. Link to comment Share on other sites More sharing options...
kamikazecopilot.9801 Posted September 21, 2017 Author Share Posted September 21, 2017 > @"Inculpatus cedo.9234" said: > Yes, you can say Game Stop. Lol. I would create a ticket asap, so that you can send in the information _before_ launch. > > Good luck. Ticket submitted. Thank you, Inculpatus. I will let you know how this turns out as we can learn from this experience of mine, I am sure! Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted September 21, 2017 Share Posted September 21, 2017 I hope it all works out for the best, and you get a definite response before tomorrow. Otherwise, I'd probably ask for a refund from Game Stop, and purchase directly from ArenaNet before the bonus period expires. If, that is, pre-purchase bonuses were important to me. (Which is why I always purchase directly through ArenaNet, just to avoid any unpleasant situations.) Link to comment Share on other sites More sharing options...
kamikazecopilot.9801 Posted September 22, 2017 Author Share Posted September 22, 2017 > @"Inculpatus cedo.9234" said: > I hope it all works out for the best, and you get a definite response before tomorrow. It did work out. Gamestop gave me my key at 830pm CST last night. So I am set and got my bonus shield skin (was what I was looking forward to). Thanks for sticking with me, Inculpatus cedo! Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted September 22, 2017 Share Posted September 22, 2017 You are most welcome! May we both be blessed with uber loot in Elona! :wink: Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted September 22, 2017 Share Posted September 22, 2017 > @kamikazecopilot.9801 said: > > @"Inculpatus cedo.9234" said: > > I hope it all works out for the best, and you get a definite response before tomorrow. > > It did work out. Gamestop gave me my key at 830pm CST last night. So I am set and got my bonus shield skin (was what I was looking forward to). Thanks for sticking with me, Inculpatus cedo! Oh! Don't forget to update your ticket to let the CS Team know you 'no longer need assistance', so that they can assist others more quickly. =) Link to comment Share on other sites More sharing options...
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