Sciger.1679 Posted February 9, 2018 Share Posted February 9, 2018 Is anyone else unable to purchase gems? I've tried with Visa, Paypal and American Express. I've checked all the accounts after hours of waiting with no charges to any account and I never received any gems. Paypal is throwing 'an unknown error has occurred' for about a second after attempting the transaction. Visa and AmEx go from the confirmation screen of the total + tax to a loading screen then it goes straight to the purchase screen again as if nothing had happened. Is this happening to anyone else or is it just me? I have filed a support ticket, just wanted to see if it's their end or mine. Edit: It was my end, I'm guessing something was blocking my account's ability to buy gems so, it's fixed now and my final attempt had the transaction go through properly. Link to comment Share on other sites More sharing options...
Zizyfus.4513 Posted February 13, 2018 Share Posted February 13, 2018 Details as to what you did to fix it would be most helpful. :) Link to comment Share on other sites More sharing options...
Sciger.1679 Posted February 14, 2018 Author Share Posted February 14, 2018 I didn't do anything - I had a response back from support that I should be able to buy gems now. The only thing I can think of is that for some reason, there was a block on my account that prevented me from buying gems. I'm not sure why though - I've bought both expacs. Link to comment Share on other sites More sharing options...
FrizzFreston.5290 Posted February 16, 2018 Share Posted February 16, 2018 I have the same problem I think, online banking and paypal don't seem to work/connect. Link to comment Share on other sites More sharing options...
Balabhadra das.1495 Posted February 18, 2018 Share Posted February 18, 2018 I am getting this at the moment when trying to purchase POF and HOT from the official website. I want to do it this way as there is currently a discount code. Tried multiple accounts and browsers. None work. Tried with and without the code. Neither work. Tried Paypal and Debit Card. Neither work. Contacted my Bank says it is not their end and that it is not my card. They informed me that Areanet have problems accepting payments at the moment. Contacted support, no response as of yet. Link to comment Share on other sites More sharing options...
Ravenwood.4176 Posted February 19, 2018 Share Posted February 19, 2018 Is anyone else unable to purchase gems? I've tried with Visa, Mastercard, Paypal and American Express. Doing this for 3 days now. Anyone know why. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted February 19, 2018 Share Posted February 19, 2018 > @"Ravenwood.4176" said: > Is anyone else unable to purchase gems? I've tried with Visa, Mastercard, Paypal and American Express. Doing this for 3 days now. Anyone know why. The Billing/Payment CS Team will be able to assist you; you can contact them via the 'Support' link above/below. Good luck. Link to comment Share on other sites More sharing options...
aldodin.1374 Posted February 27, 2018 Share Posted February 27, 2018 I have the same issue buying gem with my both my cards or paypal for 3 days . i summited support ticket but they have not response. Link to comment Share on other sites More sharing options...
Gretzel.6790 Posted March 1, 2018 Share Posted March 1, 2018 Same issue here. I've called my bank and they say everything is fine but can't buy any gems, can't buy PoF, won't accept anything. Link to comment Share on other sites More sharing options...
Gretzel.6790 Posted March 2, 2018 Share Posted March 2, 2018 Update on that; sent in a support ticket and they fixed the issue the same day. I am quite pleased. Link to comment Share on other sites More sharing options...
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