Nayaru.4716 Posted February 23, 2018 Share Posted February 23, 2018 > @"omegazone.9254" said: > Scotland uk ..... can't find anywhere in support ticket to attach files too... ? I just copy/pasta'd it into the ticket, there doesn't seem to be a space cap. Link to comment Share on other sites More sharing options...
mldougie.1463 Posted February 23, 2018 Share Posted February 23, 2018 i done the same ^^ Link to comment Share on other sites More sharing options...
Tikolosh.9036 Posted February 23, 2018 Share Posted February 23, 2018 BT - Greater London. cligate.101.NCPlatform.net. 213.120.234.106:6112 - connect failed 213.120.234.122:6112 - connect failed I have tried using VPN as well via US, Canada, French and German Servers and not working Hope this helps. Was working at 2pm though. Link to comment Share on other sites More sharing options...
Kazar.5183 Posted February 23, 2018 Share Posted February 23, 2018 Same problem, Virgin Media, UK. Disabling "virus safe" worked, someone needs to have a chat. Build: 86400 Error Code: 42:1000:7006:1232 Link to comment Share on other sites More sharing options...
Miko.4158 Posted February 23, 2018 Share Posted February 23, 2018 +1 broken, uk, virgin media etc. read all the above , I don't want to fiddle about with my firewall or cmd.exe if gw2 say its their issue. have tried soso, reset password, reset broadband etc, will log ticket...... Link to comment Share on other sites More sharing options...
pbraintheoracle not.9071 Posted February 23, 2018 Share Posted February 23, 2018 having the same issue here in uk. been like it now for more than 4 hours(since i tried logging the first time today) Tried all the tips on the forums with regards to firewall(never a problem before) and made sure it has access (which it had already) but still unable to log in. Tries looking at the login server status and all i see are ? nest to each server Link to comment Share on other sites More sharing options...
Healix.5819 Posted February 23, 2018 Share Posted February 23, 2018 > @"Tikolosh.9036" said: > BT - Greater London. > > cligate.101.NCPlatform.net. > 213.120.234.106:6112 - connect failed > 213.120.234.122:6112 - connect failed > > I have tried using VPN as well via US, Canada, French and German Servers and not working In short, your ISP is hijacking your DNS. It's failing to connect since those aren't GW2's servers, they're your ISP. You can fix the problem by switching DNS providers, for example, Google. Since the problem is the DNS providers, ArenaNet won't be able to fix the problem themselves. They could, but it'd require changing the domain name, which may or may not be an option. If it's not, they can only complain to these ISPs, and it could take them a while to fix it. Link to comment Share on other sites More sharing options...
pbraintheoracle not.9071 Posted February 23, 2018 Share Posted February 23, 2018 Thanks for the info. thats more help than arenanet have been the past few hours .so do we know how LONG this is going to be going on for (a few more hours,days,weeks etc) .i'm kinda new to this game but i believe it's been out for a while so why are they still having these problems? You'de have thought they'de have sorted it months/years ago Link to comment Share on other sites More sharing options...
Silver.2031 Posted February 23, 2018 Share Posted February 23, 2018 = Tracing network paths (about 10 mins) ============================================================================== *--> pathping -w 500 -q 50 -4 206.127.158.1 <--* Tracing route to 206-127-158-1.ncsoft.com [206.127.158.1] over a maximum of 30 hops: 0 MyComputer [192.168.1.101] 1 192.168.1.1 2 192.168.0.1 3 * * * Computing statistics for 25 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 MyComputer [192.168.1.101] 0/ 50 = 0% | 1 0ms 0/ 50 = 0% 0/ 50 = 0% 192.168.1.1 0/ 50 = 0% | 2 3ms 0/ 50 = 0% 0/ 50 = 0% 192.168.0.1 Trace complete. *--> pathping -w 500 -q 50 -4 64.25.39.1 <--* Tracing route to 64.25.33-1.ncsoft.com [64.25.39.1] over a maximum of 30 hops: 0 MyComputer [192.168.1.101] 1 192.168.1.1 2 192.168.0.1 3 * * * Computing statistics for 25 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 MyComputer [192.168.1.101] 0/ 50 = 0% | 1 0ms 0/ 50 = 0% 0/ 50 = 0% 192.168.1.1 0/ 50 = 0% | 2 3ms 0/ 50 = 0% 0/ 50 = 0% 192.168.0.1 Trace complete. *--> pathping -w 500 -q 50 -4 54.230.0.59 <--* Tracing route to server-54-230-0-59.lhr5.r.cloudfront.net [54.230.0.59] over a maximum of 30 hops: 0 MyComputer [192.168.1.101] 1 192.168.1.1 2 192.168.0.1 3 * * * Computing statistics for 25 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 MyComputer [192.168.1.101] 0/ 50 = 0% | 1 0ms 0/ 50 = 0% 0/ 50 = 0% 192.168.1.1 0/ 50 = 0% | 2 3ms 0/ 50 = 0% 0/ 50 = 0% 192.168.0.1 Trace complete. Section completed in 56.19 seconds sorry for the wall-o-text but i feel it is important directly from the -diag report Link to comment Share on other sites More sharing options...
Scarlet.8392 Posted February 23, 2018 Share Posted February 23, 2018 It's been at least 13 hours so far so there is no telling now long it will contiune Link to comment Share on other sites More sharing options...
Randulf.7614 Posted February 23, 2018 Share Posted February 23, 2018 > @"pbraintheoracle not.9071" said: > Thanks for the info. thats more help than arenanet have been the past few hours .so do we know how LONG this is going to be going on for (a few more hours,days,weeks etc) .i'm kinda new to this game but i believe it's been out for a while so why are they still having these problems? You'de have thought they'de have sorted it months/years ago Every MMO can have unforseen connection issues. DDOS attacks, sudden bugs appearing. It is the side effect of an always evolving online game and happens to all such companies. Absolutely 100% impossible to iron out all issues, especially when dealing with the internet. As for ETA, well unless they know the source and have a fix identified, it would be impossible to give one. Experience suggests it will be fixed within hours, but that is no guarantee. Such problems do not have a "this will last x amount of time". We know they are working on it and it will go quicker if everyone submits the ticket with the requested info they asked for in this thread. I'm sure we will all find other things to do with our time for one night in the meantime Link to comment Share on other sites More sharing options...
Egg.6198 Posted February 23, 2018 Share Posted February 23, 2018 UK (EU Server) Build: 86400 Error Code: 42:1000:7006:1232] I need to pew pew and bashy bashy Anet nom Link to comment Share on other sites More sharing options...
Ben Lothian.8243 Posted February 23, 2018 Share Posted February 23, 2018 For those using BT as an ISP - A quick fix is to switch off "BT Protect" via BT's webpage. However you do need to be the account holder (and remember your password!!) and it does remove a layer of protection on your internet connection. Link to comment Share on other sites More sharing options...
Miko.4158 Posted February 23, 2018 Share Posted February 23, 2018 have logged a ticket with requested diagnostic page of 'e-numbers', long distance phone numbers, and possibly ET's dna sequence even though the instructions tail off with save a copy on your desktop? I don't see how you can see it on my desktop even if I follow the random advice to put down my firewall, I'll be throwing the laptop against the wall next. having done all this do I need to delete the dialog shortcut an rename my usual one to remove the -log bit, or do I just leave it there? Link to comment Share on other sites More sharing options...
mysticscribe.2085 Posted February 23, 2018 Share Posted February 23, 2018 Just put a ticket in, with the log. I hope it helps :) Link to comment Share on other sites More sharing options...
ForeverLaughing.9423 Posted February 23, 2018 Share Posted February 23, 2018 Ive been getting a response from my ticket. They've asked me to run game advisor and send them a report. So they are looking into it at least. Playing ESO atm with no issues. Link to comment Share on other sites More sharing options...
Itz Jay.8941 Posted February 23, 2018 Author Share Posted February 23, 2018 > @"Ben Lothian.8243" said: > For those using BT as an ISP - A quick fix is to switch off "BT Protect" via BT's webpage. However you do need to be the account holder (and remember your password!!) and it does remove a layer of protection on your internet connection. This worked for me thank you. I wonder if this will help my ping issues too, wishful thinking xd Anyone else desperate to get on, I was using a free trial of Nordvpn earlier, don't need to put your bank details or anything, 3 days free. Link to comment Share on other sites More sharing options...
Zamfir.8462 Posted February 23, 2018 Share Posted February 23, 2018 BT (British Telecom) flags cligate.101.NCPlatform.net. as being malicious. I can bypass the warning in my browser, but the launcher continues to bounce. Link to comment Share on other sites More sharing options...
Nayaru.4716 Posted February 23, 2018 Share Posted February 23, 2018 > @"Rubi Bayer.8493" said: > Hi all, we're continuing to work on this. I know it's irritating and I'm really sorry. :( It's not fun for us either–we'd rather have you logged in and playing. It's kinda why we're all here. > > The teams working on this have asked for some information from you. Those of you who are having login issues, can you [submit a support ticket](https://help.guildwars2.com "submit a support ticket") with your location, if you're playing on NA or EU worlds, ISP, client log, and -diag log. That will help us sort this out more quickly. > > Again, I'm sorry you guys are having login issues, and thanks in advance for helping us sort them out! > > ETA some instructions: > * First, run Guild Wars 2 using the -log command below. This will generate a log file of what is happening when you attempt to run the game. To do this: > 1. Locate your Guild Wars 2 shortcut > 2. Right-click and select "Properties." > 3. In the "Target" line, add a space and “-log” (without the quotation marks) to the end of the string. Note: Please make sure that “-log” is outside of the quotes -- Correctly Formatted Example: "C:\Games\Guild Wars 2\Gw2-64.exe" -log | Incorrectly Formatted Example: "C:\Games\Guild Wars 2\Gw2-64.exe -log" > 4. Run Guild Wars 2. If you're experiencing errors or crashes please run until the error or crash occurs. > > > * Then, in order to run the Guild Wars 2 network diagnostic: > 1. Navigate to your Guild Wars 2 folder. > 2. Right-click on "Gw2.exe" and select "Create Shortcut." > 3. Right-click on "Gw2.exe - Shortcut" and select "Rename." > 4. Rename this file to "Guild Wars 2 Diagnostic." > 5. Right-click on "Guild Wars 2 Diagnostic" and select "Properties." > 6. Locate the "Target" line and add the following to the end " -diag" Your target line should look like this: "C:\Games\Guild Wars 2\Gw2.exe" -diag > 7. Click OK to save your changes. > 8. Open "Guild Wars 2 Diagnostic" to start the test. > 9. Once completed, please click "View Results" and save the results to a text file on your Desktop. > Reposting for anyone coming here and not looking at previous posts. Going to do the -log bit myself now and update my ticket. Link to comment Share on other sites More sharing options...
Jett.6720 Posted February 23, 2018 Share Posted February 23, 2018 Guess I got the same problem as everyone else. *Phew* EU Build: 86400 Error Code: 42:1000:7006:1232 UK Virgin Media Link to comment Share on other sites More sharing options...
pbraintheoracle not.9071 Posted February 23, 2018 Share Posted February 23, 2018 > @"Randulf.7614" said: > > @"pbraintheoracle not.9071" said: > > Thanks for the info. thats more help than arenanet have been the past few hours .so do we know how LONG this is going to be going on for (a few more hours,days,weeks etc) .i'm kinda new to this game but i believe it's been out for a while so why are they still having these problems? You'de have thought they'de have sorted it months/years ago > > Every MMO can have unforseen connection issues. DDOS attacks, sudden bugs appearing. It is the side effect of an always evolving online game and happens to all such companies. Absolutely 100% impossible to iron out all issues, especially when dealing with the internet. > > As for ETA, well unless they know the source and have a fix identified, it would be impossible to give one. Experience suggests it will be fixed within hours, but that is no guarantee. Such problems do not have a "this will last x amount of time". > > We know they are working on it and it will go quicker if everyone submits the ticket with the requested info they asked for in this thread. > I'm sure we will all find other things to do with our time for one night in the meantime arenanet do not make it easy to submit a ticket with the amount of information they require before you even get to list the problem,way too complex. With the amount of people submitting the same error code and problems it should be relitivly easy to identify the problem and address it. My error code is the same as the otheres: UE server playing from england error code:42:1000:7006:1232 i acknowledge the fact that MMO's always evolve but having played many during my years (the original gw(several years incl. expansions,WoW (more than 5 years ) i find the lack of information from arenanet to it's customerbase a little frustrating. Of course there are more important things to do in IRL but i do like to unwind after a long day just chilling. Link to comment Share on other sites More sharing options...
Grizzly UK.1209 Posted February 23, 2018 Share Posted February 23, 2018 > @"Ben Lothian.8243" said: > For those using BT as an ISP - A quick fix is to switch off "BT Protect" via BT's webpage. However you do need to be the account holder (and remember your password!!) and it does remove a layer of protection on your internet connection. Why do I have a mental image of a bunch of hackers smiling gleefully? :o So, 22:50 here in the UK and GW2 is still unable to connect. :( Thankfully I got my daily stuff done for today just after midnight so I think I'll just leave it for tonight and hopefully this will be fixed tomorrow. Seems like a good excuse to go get some sleep! =) Link to comment Share on other sites More sharing options...
pbraintheoracle not.9071 Posted February 23, 2018 Share Posted February 23, 2018 > @"pbraintheoracle not.9071" said: > > @"Randulf.7614" said: > > > @"pbraintheoracle not.9071" said: > > > Thanks for the info. thats more help than arenanet have been the past few hours .so do we know how LONG this is going to be going on for (a few more hours,days,weeks etc) .i'm kinda new to this game but i believe it's been out for a while so why are they still having these problems? You'de have thought they'de have sorted it months/years ago > > > > Every MMO can have unforseen connection issues. DDOS attacks, sudden bugs appearing. It is the side effect of an always evolving online game and happens to all such companies. Absolutely 100% impossible to iron out all issues, especially when dealing with the internet. > > > > As for ETA, well unless they know the source and have a fix identified, it would be impossible to give one. Experience suggests it will be fixed within hours, but that is no guarantee. Such problems do not have a "this will last x amount of time". > > > > We know they are working on it and it will go quicker if everyone submits the ticket with the requested info they asked for in this thread. > > I'm sure we will all find other things to do with our time for one night in the meantime > > arenanet do not make it easy to submit a ticket with the amount of information they require before you even get to list the problem,way too complex. With the amount of people submitting the same error code and problems it should be relitivly easy to identify the problem and address it. > My error code is the same as the otheres: > UE server playing from england error code:42:1000:7006:1232 > i acknowledge the fact that MMO's always evolve but having played many during my years (the original gw(several years incl. expansions,WoW (more than 5 years ) i find the lack of information from arenanet to it's customerbase a little frustrating. Of course there are more important things to do in IRL but i do like to unwind after a long day just chilling. also my isp is talk talk Link to comment Share on other sites More sharing options...
Phelon.6842 Posted February 23, 2018 Share Posted February 23, 2018 Only skimmed through this thread so apologies if its been said, but I did see someone say about DNS servers being hijacked by your ISP. Im on Virgin in the UK, and changed my DNS severs to the Google ones as per this - https://developers.google.com/speed/public-dns/docs/using and logged straight in. Hope it works for others. Link to comment Share on other sites More sharing options...
Cynfin.8962 Posted February 23, 2018 Share Posted February 23, 2018 I'm from Portugal and was trying to connect via the ISP NOS and couldn't, just came to my inlaws house, ISP Cabovisão and logged in straight away. Link to comment Share on other sites More sharing options...
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