gulrok.1826 Posted March 18, 2018 Share Posted March 18, 2018 basically my laptop broke and i culdnt unlink winauth....and i saved the secret code on the laptop itself now i dnt have access to any of them .i alredy contacted support from arena net (submit a ticket)...now how can i disable the winauth? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 18, 2018 Share Posted March 18, 2018 You will have to wait for the CS Team to assist you. Good luck. Link to comment Share on other sites More sharing options...
gulrok.1826 Posted March 18, 2018 Author Share Posted March 18, 2018 thank you is it going to be long Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 18, 2018 Share Posted March 18, 2018 The CS Team allows 72 hours to respond (though, it can take longer with the more complicated issues [such as verifying Account ownership]). Link to comment Share on other sites More sharing options...
gulrok.1826 Posted March 19, 2018 Author Share Posted March 19, 2018 ok so basically what do i need to do to prove that am the owner of the account.....I have the codes of the expansion as well as some screenshots of my gameplay. Link to comment Share on other sites More sharing options...
RoseofGilead.8907 Posted March 19, 2018 Share Posted March 19, 2018 > @"gulrok.1826" said: > ok so basically what do i need to do to prove that am the owner of the account.....I have the codes of the expansion as well as some screenshots of my gameplay. You'll just have to wait until support replies to your ticket. They'll be the ones to let you know what information they'll need to verify your account. In general, though, it's handy to have the following ready to give to CS: Full name Date of birth Serial numbers for the game/expansions Link to comment Share on other sites More sharing options...
gulrok.1826 Posted March 19, 2018 Author Share Posted March 19, 2018 yep i have all of them ...i jus hope the problem gets fixed Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 19, 2018 Share Posted March 19, 2018 If you've not already provided that information in the web-form, and can update your ticket with said information. Good luck. Link to comment Share on other sites More sharing options...
gulrok.1826 Posted March 21, 2018 Author Share Posted March 21, 2018 Guild wars support service solved the problem in a jiffy Thnk u guys for helping me through <3 Link to comment Share on other sites More sharing options...
RoseofGilead.8907 Posted March 21, 2018 Share Posted March 21, 2018 > @"gulrok.1826" said: > Guild wars support service solved the problem in a jiffy Thnk u guys for helping me through <3 I'm glad they were able to help! Link to comment Share on other sites More sharing options...
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