Old Email Barring me From GW2 Features

[Etro.6530]

Hey, so I don't really know what to do here. I've been using the same email for my ArenaNet acct for about 12 years, back since around the release of GW Prophecies. Problem is, I cannot access it no matter what... and as a result, I can't unlock Path of Fire (which I purchased from ANet) since they send a serial code to your e-mail. I've tried contacting support, but while there is activity on my tickets, I think they're sending responses to the email attached to my account - despite me asking for them not to, and providing them an alternative. As a result, I am completely stuck with this old e-mail. I cannot authenticate it because I don't remember [anything] I wrote for it: security question, old password, any of that. I was a child when I made it lol, and I haven't logged into it for maybe 9-10 years.

 

Is there an alternative way of contacting GW2 support? Clearly sending a ticket isn't working, as I think they're sending responses to the e-mail, as I said earlier. So what can I even do? Did I just waste my money buying the expansion, only to get my serial code sent to an obsolete email?

 

I can't even ask for a refund, as that's a ticket too. :|

[Inculpatus cedo.9234]

Activity on a Support Ticket does not necessarily mean they have responded by sending you an email (and if they had responded, it would show up on the CS Ticket site page). How long has it been since you submitted your ticket? Have you updated the ticket to express your concerns?