Support ticket awaiting.

[Mike.7189]

Hello.

It's been a while since I open a support ticket (/requests/6893136) and create a forum topic.

https://en-forum.guildwars2.com/discussion/38798/guild-wars-2-been-blocked-in-russia

 

But instead of trying to help me or at least to say something like "we can't help you there"

All you do is: close my forum topic and totally ignore my support ticket.

 

One week has passed.

If you dont care - so say that "yes, we Anet and we dont give a thing to russian players"

If you care please answer me something like "yea, we're working over it, please be patient we'll respond you in 72 hours"

 

muy malo Anet, muy malo!

[Inculpatus cedo.9234]

Your ticket is likely not closed, but making its way through the queue, which is longer than usual. You can update your ticket, which would re-open it, had it been closed, inadvertently.

 

As for the thread topic, you can post in the existing several-page thread (with Dev response).

 

Good luck.

[Ellieanna.5027]

If it's part of Russia blocking the telegram IPs, there isn't anything Anet can do.

As much as people think "give us the IPs", it's not like it can get fixed. A lot of games are having that issue. Anet can only do so much. They can't keep going to their ISP and get new IPs when a country goes and blocks a bunch. It sucks, but there are limits to what companies (especially ones not even located in Russia) can do.

[Mike.7189]

My worst fears were confirmed.

Game is using amazon servers (we all know that) which changing IPs frequently (at least I didn't knew that).

:(