[PoF] Game crashing straight to desktop. No error code, just a prompt to send a report to ANet.

[MrWubzy.3587]

Scratch the last post. I just had two crashes while playing with my guild mates in Bloodtide Coast.

 

>! *--> Crash <--*

>! Assertion: (m_sphereRadius + TOLERANCE >= m_boxExtent.x) || (m_sphereRadius + TOLERANCE >= m_boxExtent.y) || (m_sphereRadius + TOLERANCE >= m_boxExtent.z)

>! File: ..\..\..\Engine\Gr\GrBound.cpp(94)

>! App: Gw2.exe

>! Pid: 3576

>! Cmdline:

>! BaseAddr: 012C0000

>! ProgramId: 101

>! Build: 82911

>! When: 2017-10-08T02:29:09Z 2017-10-07T21:29:09-05:00

>! Uptime: 0 days 0:05:57

>! Flags: 0

 

 

>! *--> Crash <--*

>! Assertion: (m_sphereRadius + TOLERANCE >= m_boxExtent.x) || (m_sphereRadius + TOLERANCE >= m_boxExtent.y) || (m_sphereRadius + TOLERANCE >= m_boxExtent.z)

>! File: ..\..\..\Engine\Gr\GrBound.cpp(94)

>! App: Gw2.exe

>! Pid: 2996

>! Cmdline:

>! BaseAddr: 012C0000

>! ProgramId: 101

>! Build: 82911

>! When: 2017-10-08T02:22:49Z 2017-10-07T21:22:49-05:00

>! Uptime: 0 days 0:10:16

>! Flags: 0

[Bladeworks.9135]

I have been having non-stop crashes after certain period of playing.

The crashes happen whenever I try to type something in chat. :(

[Nokomis.5076]

Are you using any shader program?

[MrWubzy.3587]

> @Nokomis.5076 said:

> Are you using any shader program?

 

Not sure if you're asking me, but even so, no, I'm not using any shader addons. In fact I'm not using any addons at all. The crashes seem more frequent when I'm doing group activities with my guild when we're all in a giant group in the same map, a la guild missions. And it's not that I'm in just any old big group that causes it, either. Just the other day I was in the HoT maps doing a hero point train with 50 people and not a single crash during that two hours of play.

[Nokomis.5076]

Just a shot in the dark.

 

Maybe we get some more information with the log file you can enable with instructions written here: https://wiki.guildwars2.com/wiki/Command_line_arguments#-log

[Okamikazi.8652]

Im having same crashing issues too but nothing is being logged into the file. Its last recorded crash was from September I have no crash logs for October which my computer has crashed many times. Do I need to delete everything in that file because its full?

[Nephalem.1458]

I haven't been crashing as frequently, but it's still happening and only roughly 50% of the time does it write to the log since the "GuildWars2 Has Stopped Responding..." crashes don't write to the log. The rest are the "Memory at address 00000000`f190e410 could not be read" type messages.

[Nephalem.1458]

@Jon Olson.8439 - With the Halloween patch, I'm now crashing repeatedly in and around any medium-large number of people in the MK's Labyrinth, Lion's arch, etc. Forget doing the doors or the champs/bosses. So I thought it was a group thing, but then I was off by myself in a mostly empty MKL to carve pumpkins and just pressing 'F' to interact with the pumpkin resulted in crashes...like F became the crash key. It's not 100% of the time, mind you, but it's frequent enough. I must have gotten lucky and actually completed the mount race in the MKL with a decent number of people running with me, but as soon as I went to carve a pumpkin at the finish line, I crashed. Side note -- I didn't have any problems doing the clock tower JP, though, so maybe it has something to do with the size of the zone?

 

Anyway, I left the MKL, frustrated, and went to Elon Riverlands to do the mount race and crashed on the home stretch just before the finish line right when one of the banners was switching from green to red--that exact moment it switched colors. The root of the issue seems to be centered around the game calling for these textures and being unable to find them. The error log is similar to the ones I posted above where, if you dig into the details, it's complaining about "texture missing mip chain (and then some hex), not being unable to find permutations (e.g. w, sword, default, etc.) and a bunch of "Failed to resolve AimIK bone indices."

 

Instead of crashing/giving up, could it not try to load the item again (or a 10th time if it tries a few times already)? I'd much rather have a large stutter than crash since it kicks me out of instances and I end up losing progress on whatever I'm doing. I don't know much about software development, but with some sort of error correction **extension ** here, you likely wouldn't affect the general population that isn't bothered by this issue, but for those of us that keep having this problem, it would go down this road and keep us alive. If this is all handled by DirectX and/or the graphics drivers and is out of AN's hands, let me know so I can at least put that thought to rest.

 

(For those of you who haven't read the whole thread, I've tried all manner of troubleshooting; system stress-tests, drivers, game repairs, OS reinstall, etc.)

[Jon Olson.8439]

@"Nephalem.1458", please post the `*--> Crash <--*` as it may be different from the previous problem(s).

[Nephalem.1458]

> @"Jon Olson.8439" said:

> @"Nephalem.1458", please post the `*--> Crash <--*` as it may be different from the previous problem(s).

 

Posted in spoiler to minimize the thread length:

>! *--> Crash <--*

>! Exception: c0000005

>! Memory at address 00000000`0000047c could not be read

>! App: Gw2-64.exe

>! Pid: 4964

>! Cmdline:

>! BaseAddr: 00007FF697B60000

>! ProgramId: 101

>! Build: 83244

>! When: 2017-10-18T02:01:37Z 2017-10-17T22:01:37-04:00

>! Uptime: 0 days 0:00:48

>! Flags: 0

>!

>! *--> Crash <--*

>! Exception: c0000005

>! Memory at address ffffffff`ffffffff could not be read

>! App: Gw2-64.exe

>! Pid: 6392

>! Cmdline:

>! BaseAddr: 00007FF697B60000

>! ProgramId: 101

>! Build: 83244

>! When: 2017-10-18T02:14:14Z 2017-10-17T22:14:14-04:00

>! Uptime: 0 days 0:12:28

>! Flags: 0

>!

>! *--> Crash <--*

>! Exception: c0000005

>! Memory at address 00000000`0000047c could not be read

>! App: Gw2-64.exe

>! Pid: 14664

>! Cmdline:

>! BaseAddr: 00007FF697B60000

>! ProgramId: 101

>! Build: 83244

>! When: 2017-10-18T02:33:09Z 2017-10-17T22:33:09-04:00

>! Uptime: 0 days 0:11:07

>! Flags: 0

>!

>! *--> Crash <--*

>! Exception: c0000005

>! Memory at address 00000282`11a1fa40 could not be written

>! App: Gw2-64.exe

>! Pid: 7444

>! Cmdline:

>! BaseAddr: 00007FF697B60000

>! ProgramId: 101

>! Build: 83244

>! When: 2017-10-18T02:39:31Z 2017-10-17T22:39:31-04:00

>! Uptime: 0 days 0:06:14

>! Flags: 0

>!

>! *--> Crash <--*

>! Exception: c0000005

>! Memory at address 00000000`000000d0 could not be read

>! App: Gw2-64.exe

>! Pid: 12320

>! Cmdline:

>! BaseAddr: 00007FF697B60000

>! ProgramId: 101

>! Build: 83244

>! When: 2017-10-18T02:44:54Z 2017-10-17T22:44:54-04:00

>! Uptime: 0 days 0:04:46

>! Flags: 0

[Nephalem.1458]

@Jon Olson.8439 - When the game crashes (stops responding) without writing to the ANet log in appdata, I see things like this in my event viewer (windows logs/application):

 

Faulting application name: Gw2-64.exe, version: 1.0.0.1, time stamp: 0x59e66c66

Faulting module name: Gw2-64.exe, version: 1.0.0.1, time stamp: 0x59e66c66

Exception code: 0xc0000409

Fault offset: 0x000000000033ca24

Faulting process id: 0x2a20

Faulting application start time: 0x01d347bbdb35a60d

Faulting application path: C:\Program Files\Guild Wars 2\Gw2-64.exe

Faulting module path: C:\Program Files\Guild Wars 2\Gw2-64.exe

Report Id: 9062a5cf-874e-4735-9aa2-83d43793fa63

Faulting package full name:

Faulting package-relative application ID:

[MrWubzy.3587]

@"Jon Olson.8439" I've crashed a couple more times since my last post. I've found a connecting thread at least: the crashes happen when either I or players around me are on a skimmer.

 

>! *--> Crash <--*

>! Assertion: (m_sphereRadius + TOLERANCE >= m_boxExtent.x) || (m_sphereRadius + TOLERANCE >= m_boxExtent.y) || (m_sphereRadius + TOLERANCE >= m_boxExtent.z)

>! File: ..\..\..\Engine\Gr\GrBound.cpp(94)

>! App: Gw2.exe

>! Pid: 6588

>! Cmdline:

>! BaseAddr: 01250000

>! ProgramId: 101

>! Build: 83379

>! When: 2017-10-23T23:25:21Z 2017-10-23T18:25:21-05:00

>! Uptime: 0 days 1:20:33

>! Flags: 0

 

 

>! *--> Crash <--*

>! Assertion: (m_sphereRadius + TOLERANCE >= m_boxExtent.x) || (m_sphereRadius + TOLERANCE >= m_boxExtent.y) || (m_sphereRadius + TOLERANCE >= m_boxExtent.z)

>! File: ..\..\..\Engine\Gr\GrBound.cpp(94)

>! App: Gw2.exe

>! Pid: 6344

>! Cmdline:

>! BaseAddr: 01250000

>! ProgramId: 101

>! Build: 83379

>! When: 2017-10-23T22:04:30Z 2017-10-23T17:04:30-05:00

>! Uptime: 0 days 1:04:01

>! Flags: 0

>!

[tomski.2560]

I have not had GW2 crash on me until this expansion. Getting these at random times now, old maps, new maps...

 

Faulting application name: Gw2-64.exe, version: 1.0.0.1, time stamp: 0x5a0a2b18

Faulting module name: ntdll.dll, version: 10.0.16299.64, time stamp: 0x493793ea

Exception code: 0xc0000374

Fault offset: 0x00000000000f87bb

Faulting process id: 0x32b4

Faulting application start time: 0x01d35e1ed74552c5

Faulting application path: C:\Program Files\Guild Wars 2\Gw2-64.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: edb5de37-41e8-4937-8eb4-27b178ab479e

[Bramzorz.3901]

I keep crashing during world bosses. Pretty sure it's RAM but I run at lowest settings. Can I maybe get tips how to use less RAM? @Jon Olson.8439

*--> Crash <--*

Assertion: Launcher: Browser crashed

File: ..\..\..\Game\Launcher\LauncherCoherent.cpp(2354)

App: Gw2.exe

Pid: 7800

Cmdline:

BaseAddr: 00F20000

ProgramId: 101

Build: 81825

When: 2017-09-11T17:50:49Z 2017-09-12T03:50:49+10:00

Uptime: 0 days 1:21:32

Flags: 0

 

*--> Crash <--*

OOM: Heap, bytes=12993268,

App: Gw2.exe

Pid: 6972

Cmdline:

BaseAddr: 01100000

ProgramId: 101

Build: 82594

When: 2017-09-28T05:05:24Z 2017-09-28T15:05:24+10:00

Uptime: 0 days 0:12:47

Flags: 0

[Nokomis.5076]

how much RAM do you have in your computer? And are you using 64-Bit client?

[Bramzorz.3901]

> @Nokomis.5076 said:

> how much RAM do you have in your computer? And are you using 64-Bit client?

 

If you are talking to me... I have 8 gigs but using 32bit OS at the moment.

[kikinvago.7064]

I'm just going to uninstall. I tried everything from repairing to reinstalling etc. I bought the expansion and had to ask for a refund because I couldn't do any missions or play for more than a couple of minutes without crashing. Right now I couldn't even get to the part where you choose a character to play with because it would crash. So disappointed but nothing to do I guess.

*--> Crash <--*

Assertion: fileId != FILE_ID_UNUSED

File: ..\..\..\Services\Archive3\Archive.cpp(1415)

App: Gw2-64.exe

Pid: 5972

Cmdline:

BaseAddr: 00007FF73E330000

ProgramId: 101

Build: 84172

When: 2017-11-22T03:53:09Z 2017-11-21T22:53:09-05:00

Uptime: 0 days 0:00:02

Flags: 0

 

*--> System <--*

Name: ENRIQUEVARGAS

IpAddr: 192.168.1.4

Processors: 8 [GenuineIntel:6:14:3]

OSVersion: Windows 6.2 (64 bit)

 

*--> System Memory <--*

Physical: 10558MB/16337MB 64%

Paged: 56424MB/65489MB 86%

Virtual: 134217231MB/134217727MB 3%

Load: 35%

CommitTotal: 9064MB

CommitLimit: 65489MB

CommitPeak: 17425MB

SystemCache: 7042MB

HandleCount: 69893

ProcessCount: 404

ThreadCount: 2341

 

*--> Process Memory <--*

Private: 156MB

WorkingSet: 162MB

PeakWorkingSet: 183MB

PageFaults: 247997

 

*--> Memory Category Usage (Inclusive) <--*

[Category] [size(MB)] [Count]

Root 108.34 7516

Programmer Data 56.80 1662

Uncategorized 45.10 5099

I/O 30.09 728

Collections 26.39 744

Dictionary 26.08 41

Archive 22.77 152

Collide Havok 6.45 755

Collide 6.45 755

Asset Service 6.08 559

File Service 1.24 12

BTree 0.13 22

Networking 0.11 14

Event 0.07 3

UI 0.06 65

Web Browser 0.06 51

Game 0.04 55

Engine 0.02 12

Content 0.02 1

Threading 0.01 15

Model-Programmer 0.01 1

CharClient 0.00 5

Services 0.00 8

File Core 0.00 2

 

*--> Memory Category Usage (Exclusive) <--*

[Category] [size(MB)] [Count]

Uncategorized 45.10 5099

Dictionary 26.08 41

Archive 22.77 152

Collide Havok 6.45 755

Asset Service 6.08 559

File Service 1.24 12

Collections 0.18 678

BTree 0.13 22

Networking 0.11 9

Event 0.07 3

Web Browser 0.06 51

Game 0.02 45

Content 0.02 1

Threading 0.01 15

Model-Programmer 0.01 1

Engine 0.01 6

CharClient 0.00 5

Services 0.00 8

File Core 0.00 2

Text 0.00 1

Download 0.00 3

String 0.00 10

UI 0.00 14

Programmer Data 0.00 2

[MrWubzy.3587]

@"Nokomis.5076" Do you think my RAM could be the issue? Path of Fire requires 4G of RAM and I have just that, 4G. Could that cause the crashes, even if I crash when I'm playing in core Tyria or HoT maps?

 

 

 

 

[Nokomis.5076]

Doesn't Windows 10 have a memory test build inside? I think it will restart the computer and test all of the computers RAM

[Aaralyna.3104]

@MrWubzy.3587 I am no pc expert at all but I think having a max of 4G RAM max on your pc is not enough when the game requires 4G RAM. RAM is a working memory and is used for all processes and data saving on your pc which means that processes outside the game also require this memory. I don't think the game makes exceptions regardless which zone you want to enter upon what will be needed memory wise. Given the fact I didn't need any upgrade download when i got Pof means that its already in the base game but simply just disabled if you didn't buy the expansion. I don't know if a pc will just shut off with lack of RAM or like Nokomis mentions goes into check mode but I have a feeling you may want to upgrade the amount of RAM you have if you want to continue play the game (or any other future games).

 

[MrWubzy.3587]

> @Nokomis.5076 said:

> Doesn't Windows 10 have a memory test build inside? I think it will restart the computer and test all of the computers RAM

 

I'll check around to see. I'll post results if it happens.

 

EDIT: No issues found with the memory test.

 

> @Aaralyna.3104 said:

> @MrWubzy.3587 I am no pc expert at all but I think having a max of 4G RAM max on your pc is not enough when the game requires 4G RAM. RAM is a working memory and is used for all processes and data saving on your pc which means that processes outside the game also require this memory. I don't think the game makes exceptions regardless which zone you want to enter upon what will be needed memory wise. Given the fact I didn't need any upgrade download when i got Pof means that its already in the base game but simply just disabled if you didn't buy the expansion. I don't know if a pc will just shut off with lack of RAM or like Nokomis mentions goes into check mode but I have a feeling you may want to upgrade the amount of RAM you have if you want to continue play the game (or any other future games).

>

 

I've played other games that require 4G of memory and I've had no issues with those. Could it be that since it's a MMO that it's different in some cases?