ionpaok.6198 Posted May 22, 2018 Share Posted May 22, 2018 So few months ago i changed my phone number and i asked for the company to disconnect my phone authentication and they did.Now 1 week ago i tried to log in and it wanted me to type a code from my mobile authentication,but i haven't connected any phone with my account and i asked help from the company.Yesterday they answered me and took my account back and when i joined into my characters i saw all items destroyed+equipment+all bank+gold,laurels(over500g) and i texted a GM but he said he can not do anything to return any items.What am i supposed to do? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 22, 2018 Share Posted May 22, 2018 Texted a GM? I don't think that's possible. You can contact the CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance. You can request an Account Restoration to re-acquire your items. Good luck. Link to comment Share on other sites More sharing options...
ionpaok.6198 Posted May 22, 2018 Author Share Posted May 22, 2018 It's indeed a GM .He told me this : Thank you for getting back to us. I took a look at the account, and was unable to see any sign of compromise. Since we do not see any sign of compromise on the account, we will be unable to restore any missing items or gold. So i lost everything? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 22, 2018 Share Posted May 22, 2018 Ok, well you can respond to the email (ticket reply) and ask to have the request escalated. Of course, if someone you know tampered with your account (a friend, family member, etc.), there's not much that can be done. Good luck. Link to comment Share on other sites More sharing options...
ionpaok.6198 Posted May 22, 2018 Author Share Posted May 22, 2018 What do you mean by escalated?Tell them check again or something like that?Can't they track the gold that i lost?(sorry for bad english :P) Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 22, 2018 Share Posted May 22, 2018 Escalated; sent to a Team Lead for review. Link to comment Share on other sites More sharing options...
ionpaok.6198 Posted May 22, 2018 Author Share Posted May 22, 2018 How can i do that? Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted May 22, 2018 Share Posted May 22, 2018 > @"ionpaok.6198" said: > What do you mean by escalated? Escalated = forwarded to a higher instance (i.e., a senior support staff member) > @"ionpaok.6198" said: > How can i do that? Just kindly ask the support. 1. By the way, by "texted" you meant contacted via support website? Because that is the only method, anything else would be a scam. 2. Why didn't you remove the old phone number from your acount manually yourself before switching to a new number? Link to comment Share on other sites More sharing options...
ionpaok.6198 Posted May 22, 2018 Author Share Posted May 22, 2018 "texted" i mean contact via ticket.I was not buying packages(idk if this is the correct word)for my phone and they had to shut my number down. Link to comment Share on other sites More sharing options...
hypatia.3710 Posted May 27, 2018 Share Posted May 27, 2018 I seriously feel your pain. I was hacked so bad in Everquest 2. They deleted everything on my toons (all BoP raid gear that was only worth a plat at a vendor...), took my plat, and left me naked, and pissed. I really hope they can give you some resolution. Link to comment Share on other sites More sharing options...
Bloodstealer.5978 Posted May 31, 2018 Share Posted May 31, 2018 pretty sure ANET are able to roll your account back.. I seem to remember it being advised they will do this on a one time only basis.. if the account was indeed compromised. Seems strange your account has been emptied yet the GM seems sure there was nothing untowards.. I suggest getting your ticket escalated, like others have said. Gaile.. any pearls of wisdom on this would be useful.. surely even you must think this a little bit odd. Link to comment Share on other sites More sharing options...
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