Crash - c0000417 and c0000005

[Jayle.6432]

Hi there, I took a long, long break from GW2 and have decided to check out the new expansions and am attempting to redownload the game. It easily downloaded all the way to the playable marker and then some, however, I'm at about 200,000 files left and it keeps crashing citing either of these 2 errors. Here is the full report it said just now.

 

*--> Crash <--*

Exception: c0000005

Memory at address 00000000`00000008 could not be read

App: Gw2-64.exe

Pid: 6576

Cmdline:

BaseAddr: 000000013F600000

ProgramId: 101

Build: 89064

Module: ASProxy64.dll

When: 2018-06-03T23:31:43Z 2018-06-04T07:31:43+08:00

Uptime: 0 days 0:00:05

Flags: 0

 

*--> System <--*

Name: DETROIT

IpAddr: 198.18.54.37 192.168.1.3

Processors: 4 [GenuineIntel:6:14:9]

OSVersion: Windows 6.1 (64 bit)

 

*--> System Memory <--*

Physical: 11111MB/16325MB 68%

Paged: 27587MB/32649MB 84%

Virtual: 8388296MB/8388607MB 99%

Load: 31%

CommitTotal: 5062MB

CommitLimit: 32649MB

CommitPeak: 5093MB

SystemCache: 4460MB

HandleCount: 42242

ProcessCount: 124

ThreadCount: 2090

 

*--> Process Memory <--*

Private: 120MB

WorkingSet: 128MB

PeakWorkingSet: 145MB

PageFaults: 390105

 

*--> Memory Category Usage (Inclusive) <--*

[Category] [size(MB)] [Count]

Root 84.98 6633

Programmer Data 48.45 934

Collections 34.22 261

Uncategorized 30.08 4944

Dictionary 26.09 44

I/O 13.82 438

Archive 12.50 23

Set 8.09 14

Collide Havok 6.45 755

Collide 6.45 755

File Service 1.24 12

Networking 0.15 25

UI 0.11 102

Web Browser 0.11 88

Asset Service 0.08 398

Event 0.07 3

Game 0.04 55

Engine 0.02 12

Content 0.02 1

Threading 0.01 15

Model-Programmer 0.01 1

CharClient 0.00 5

Services 0.00 8

File Core 0.00 2

 

*--> Memory Category Usage (Exclusive) <--*

[Category] [size(MB)] [Count]

Uncategorized 30.08 4944

Dictionary 26.09 44

Archive 12.50 23

Set 8.09 14

Collide Havok 6.45 755

File Service 1.24 12

Networking 0.15 20

Web Browser 0.11 88

Asset Service 0.08 398

Event 0.07 3

Collections 0.05 199

Game 0.02 45

Content 0.02 1

Threading 0.01 15

Model-Programmer 0.01 1

Engine 0.01 6

CharClient 0.00 5

Services 0.00 8

File Core 0.00 2

Text 0.00 1

BTree 0.00 4

Download 0.00 3

UI 0.00 14

Programmer Data 0.00 2

 

*--> DllList <--*

C:\Users\e1\Desktop\Guild Wars 2\Gw2-64.exe

C:\Windows\SYSTEM32\ntdll.dll

C:\Program Files (x86)\AVG\Antivirus\x64\aswhooka.dll

C:\Windows\system32\kernel32.dll

C:\Windows\system32\KERNELBASE.dll

C:\Windows\system32\USER32.dll

C:\Windows\system32\GDI32.dll

C:\Windows\system32\LPK.dll

C:\Windows\system32\USP10.dll

C:\Windows\system32\msvcrt.dll

C:\Windows\system32\ADVAPI32.dll

C:\Windows\SYSTEM32\sechost.dll

C:\Windows\system32\RPCRT4.dll

C:\Windows\system32\VERSION.dll

C:\Windows\system32\WS2_32.dll

C:\Windows\system32\NSI.dll

C:\Windows\system32\WTSAPI32.dll

C:\Windows\system32\WINMM.dll

C:\Windows\system32\WINTRUST.dll

C:\Windows\system32\CRYPT32.dll

C:\Windows\system32\MSASN1.dll

C:\Windows\system32\PSAPI.DLL

C:\Windows\system32\ole32.dll

C:\Windows\system32\OLEAUT32.dll

C:\Windows\system32\SHELL32.dll

C:\Windows\system32\SHLWAPI.dll

C:\Windows\system32\MSACM32.dll

C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.23807_none_14556b8e8b95d1fc\gdiplus.dll

C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_a4d981ff711297b6\COMCTL32.dll

C:\Windows\system32\MSIMG32.dll

C:\Windows\system32\Secur32.dll

C:\Windows\system32\SSPICLI.DLL

C:\Windows\system32\IMM32.DLL

C:\Windows\system32\MSCTF.dll

C:\Windows\system32\api-ms-win-core-synch-l1-2-0.DLL

C:\Windows\system32\cryptbase.dll

C:\Windows\system32\dbghelp.dll

C:\Windows\system32\profapi.dll

C:\Windows\system32\uxtheme.dll

C:\Windows\system32\nvspcap64.dll

C:\Windows\system32\ntmarta.dll

C:\Windows\system32\WLDAP32.dll

C:\Windows\system32\imagehlp.dll

C:\Windows\system32\CRYPTSP.dll

C:\Windows\system32\rsaenh.dll

C:\Windows\system32\ncrypt.dll

C:\Windows\system32\bcrypt.dll

C:\Windows\system32\bcryptprimitives.dll

C:\Windows\system32\CLBCatQ.DLL

C:\Windows\system32\samcli.dll

C:\Windows\system32\SAMLIB.dll

C:\Windows\system32\netutils.dll

C:\Windows\system32\dwmapi.dll

C:\Windows\system32\NLAapi.dll

C:\Windows\system32\napinsp.dll

C:\Windows\system32\pnrpnsp.dll

C:\Windows\System32\mswsock.dll

C:\Windows\system32\DNSAPI.dll

C:\Windows\System32\winrnr.dll

C:\Program Files\Bonjour\mdnsNSP.dll

C:\Windows\system32\Iphlpapi.DLL

C:\Windows\system32\WINNSI.DLL

C:\Windows\system32\wshbth.dll

C:\Windows\system32\WindowsCodecs.dll

C:\Windows\system32\explorerframe.dll

C:\Windows\system32\DUser.dll

C:\Windows\system32\DUI70.dll

C:\Windows\System32\fwpuclnt.dll

C:\Windows\system32\rasadhlp.dll

C:\Windows\system32\ASProxy64.dll

C:\Windows\System32\wship6.dll

C:\Windows\System32\wshtcpip.dll

C:\Users\e1\Desktop\Guild Wars 2\bin64\CoherentUI64.dll

C:\Windows\system32\d3d9.dll

C:\Windows\system32\d3d8thk.dll

C:\Windows\system32\USERENV.dll

C:\Windows\system32\GPAPI.dll

C:\Windows\system32\cryptnet.dll

C:\Windows\system32\SensApi.dll

C:\Windows\system32\apphelp.dll

 

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]

[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

 

 

iirc I had the exact same problem back in 2012 when I downloaded this game in the US with a computer that is not nearly as beefed up as this one. I am now downloading from Shanghai using a reliable VPN and it continues to crash. I've read the help articles, deleted the bin files, redownloaded the setup.exe file and restarted downloading but nothing has changed the fact that when it gets to around 200k files left it starts to crash. I will attempt to download it on another computer but I am quite skeptical at this point. If anyone could give me any suggestions that would be much appreciated. Thank you in advance!

[Inculpatus cedo.9234]

This is the cause of the crash: Module: ASProxy64.dll

You can use Google, or the Search Engine of choice to find solutions.

 

Good luck.

[nottsgman.8206]

your vpn is what is causing the crash. maybe try turning it off to download the game, see what happens

[Jayle.6432]

Oh really? Ok thank you! I'll have to uninstall and reinstall once it is finished downloading. Hopefully, that is the issue.