Getting Crash Error when starting GW2

Hayakuza.8139 · September 25, 2017

Hello

Just recently I bought a new laptop for budget gaming instead of using my old PC.

My laptop is Asus X550IU with this spec:

* AMD FX 9830

* VGA : Radeon R7 1 GB switchable to Radeon RX 460m 4 GB

* RAM : 8 GB

* HDD : 1 TB

I'm instaling GW from very fresh Install, GW 2 is the first program I install in this laptop after driver and avast antivirus.

The problem is, when I play using R7 1 GB, the game played normally without any error even though the FPS is crappy. But after I switch to high performace VGA, RX 460. The games look goods and FPS is bump to 40+ but the problem is there is a game crashing pop up about Exception c00000005. Strangely, the game in background still moving smoothly and playable, not freeze or blank.

Here is my crash report

*--> Crash <--*

Exception: c0000005

Memory at address 00000000`00000028 could not be read

App: Gw2-64.exe

Pid: 5260

Cmdline:

BaseAddr: 00007FF6FA580000

ProgramId: 101

Build: 82488

Module: aticfx64.dll

When: 2017-09-25T03:47:12Z 2017-09-25T10:47:12+07:00

Uptime: 0 days 0:06:07

Flags: 0

*--> System <--*

Name: DESKTOP-TCN7JSS

IpAddr: 192.168.1.3

Processors: 4 [AuthenticAMD:15:5:1]

OSVersion: Windows 10.0 (64 bit)

*--> System Memory <--*

Physical: 2289MB/ 7117MB 32%

Paged: 2992MB/ 8909MB 33%

Virtual: 134216554MB/134217727MB 3%

Load: 67%

CommitTotal: 5917MB

CommitLimit: 8909MB

CommitPeak: 8348MB

SystemCache: 2395MB

HandleCount: 70245

ProcessCount: 164

ThreadCount: 2064

*--> Process Memory <--*

Private: 891MB

WorkingSet: 818MB

PeakWorkingSet: 818MB

PageFaults: 5459631

*--> Memory Category Usage (Inclusive) <--*

[Category] [size(MB)] [Count]

Root 534.04 229688

Programmer Data 390.90 125753

Game 193.42 103746

VRAM 176.76 10229

Content 176.19 24376

Engine 87.71 17888

Uncategorized 81.40 102637

Collections 80.54 1275

Dictionary 80.12 251

VRAM - Gr Postproc 79.39 20

Model-Programmer 73.34 5187

Art Assets 55.30 543

VRAM - Composite Tex 33.31 38

VRAM - DirectX Geo Buffers 30.56 1520

Composite Models 28.20 322

Character Models 28.20 322

Anim Import Packfile 25.99 49

Anim Import Models 25.99 49

Composite Tex 24.51 54

Composite Tex Pool 24.51 54

I/O 24.13 463

Archive 22.84 99

VRAM - Cinema Tex 14.33 53

VRAM - DDI Shader 12.01 8528

*--> Memory Category Usage (Exclusive) <--*

[Category] [size(MB)] [Count]

Content 176.19 24376

Uncategorized 81.40 102637

Dictionary 80.12 251

VRAM - Gr Postproc 79.39 20

Model-Programmer 73.20 4655

VRAM - Composite Tex 33.31 38

VRAM - DirectX Geo Buffers 30.56 1520

Anim Import Packfile 25.99 49

Composite Tex Pool 24.51 54

Archive 22.84 99

VRAM - Cinema Tex 14.33 53

VRAM - DDI Shader 12.01 8528

Audio FMOD 8.11 357

Composite 7.97 1150

Collide Havok 6.45 755

Game 4.49 28664

Debugging 4.00 2

Text 4.00 328

Composite Packfile 3.67 115

Gr 3.03 101

VRAM - Gr Texture 2.75 13

Gr Material 1.56 9175

VRAM - Model Tex Uncat 1.33 1

File Service 1.24 12

*--> DllList <--*

G:\ONLINE GAME\Guild Wars 2\gw2-64.exe

C:\Windows\SYSTEM32\ntdll.dll

C:\Program Files\AVAST Software\Avast\x64\aswhooka.dll

C:\Windows\System32\KERNEL32.DLL

C:\Windows\System32\KERNELBASE.dll

C:\Windows\SYSTEM32\apphelp.dll

C:\Windows\System32\USER32.dll

C:\Windows\System32\win32u.dll

C:\Windows\System32\GDI32.dll

C:\Windows\System32\gdi32full.dll

C:\Windows\System32\msvcp_win.dll

C:\Windows\System32\ucrtbase.dll

C:\Windows\System32\ADVAPI32.dll

C:\Windows\System32\msvcrt.dll

C:\Windows\System32\sechost.dll

C:\Windows\System32\RPCRT4.dll

C:\Windows\System32\WS2_32.dll

C:\Windows\System32\WINTRUST.dll

C:\Windows\System32\MSASN1.dll

C:\Windows\System32\CRYPT32.dll

C:\Windows\System32\PSAPI.DLL

C:\Windows\System32\ole32.dll

C:\Windows\System32\combase.dll

C:\Windows\System32\bcryptPrimitives.dll

C:\Windows\System32\OLEAUT32.dll

C:\Windows\System32\SHELL32.dll

C:\Windows\System32\cfgmgr32.dll

C:\Windows\System32\shcore.dll

C:\Windows\System32\windows.storage.dll

C:\Windows\System32\shlwapi.dll

C:\Windows\System32\kernel.appcore.dll

C:\Windows\System32\powrprof.dll

C:\Windows\System32\profapi.dll

C:\Windows\SYSTEM32\VERSION.dll

C:\Windows\SYSTEM32\WTSAPI32.dll

C:\Windows\SYSTEM32\WINMM.dll

C:\Windows\SYSTEM32\MSACM32.dll

C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.15063.608_none_56f0266b425534e9\gdiplus.dll

C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.15063.413_none_0e0f5dcc67adff4e\COMCTL32.dll

C:\Windows\SYSTEM32\USP10.dll

C:\Windows\SYSTEM32\MSIMG32.dll

C:\Windows\SYSTEM32\Secur32.dll

C:\Windows\SYSTEM32\WINMMBASE.dll

C:\Windows\SYSTEM32\CRYPTBASE.DLL

C:\Windows\SYSTEM32\SSPICLI.DLL

C:\Windows\System32\IMM32.DLL

C:\Windows\SYSTEM32\dbghelp.dll

C:\Windows\system32\uxtheme.dll

C:\Windows\System32\clbcatq.dll

C:\Windows\SYSTEM32\ntmarta.dll

C:\Windows\System32\MSCTF.dll

C:\Windows\system32\dwmapi.dll

C:\Windows\system32\napinsp.dll

C:\Windows\system32\pnrpnsp.dll

C:\Windows\system32\NLAapi.dll

C:\Windows\System32\mswsock.dll

C:\Windows\SYSTEM32\DNSAPI.dll

C:\Windows\System32\NSI.dll

C:\Windows\SYSTEM32\IPHLPAPI.DLL

C:\Windows\System32\winrnr.dll

C:\Windows\System32\wshbth.dll

C:\Windows\System32\fwpuclnt.dll

C:\Windows\SYSTEM32\bcrypt.dll

C:\Windows\System32\rasadhlp.dll

C:\Windows\System32\TextInputFramework.dll

C:\Windows\System32\CoreUIComponents.dll

C:\Windows\System32\CoreMessaging.dll

C:\Windows\SYSTEM32\wintypes.dll

C:\Windows\SYSTEM32\usermgrcli.dll

C:\Windows\SYSTEM32\WindowsCodecs.dll

G:\ONLINE GAME\Guild Wars 2\bin64\CoherentUI64.dll

C:\Windows\SYSTEM32\d3d9.dll

C:\Windows\SYSTEM32\CRYPTSP.dll

C:\Windows\system32\rsaenh.dll

C:\Windows\System32\imagehlp.dll

C:\Windows\SYSTEM32\gpapi.dll

C:\Windows\System32\cryptnet.dll

C:\Windows\SYSTEM32\WINNSI.DLL

C:\Windows\SYSTEM32\DPAPI.dll

C:\Windows\System32\DriverStore\FileRepository\c0306757.inf_amd64_9e090bbc955cd864\aticfx64.dll

C:\Windows\System32\DriverStore\FileRepository\c0318192.inf_amd64_d0f929f3a19ab987\atiu9p64.dll

C:\Windows\System32\DriverStore\FileRepository\c0306757.inf_amd64_9e090bbc955cd864\atiumd64.dll

C:\Windows\System32\DriverStore\FileRepository\c0318192.inf_amd64_d0f929f3a19ab987\atiumd6a.dll

C:\Users\david\AppData\Local\Temp\D460E7C2-48D4-4574-B11F-85B926645317\amd_ags_x64.dll

C:\Windows\SYSTEM32\atiadlxx.dll

C:\Windows\System32\SETUPAPI.dll

C:\Windows\SYSTEM32\PROPSYS.dll

C:\Windows\SYSTEM32\USERENV.dll

C:\Windows\SYSTEM32\DEVOBJ.dll

C:\Windows\system32\winbrand.dll

C:\Windows\SYSTEM32\dsound.dll

C:\Windows\SYSTEM32\WINSTA.dll

C:\Windows\System32\MMDevApi.dll

C:\Windows\SYSTEM32\wdmaud.drv

C:\Windows\SYSTEM32\ksuser.dll

C:\Windows\SYSTEM32\AVRT.dll

C:\Windows\SYSTEM32\AUDIOSES.DLL

C:\Windows\SYSTEM32\msacm32.drv

C:\Windows\SYSTEM32\midimap.dll

C:\Windows\SYSTEM32\mscms.dll

C:\Windows\SYSTEM32\icm32.dll

[DbgHelp.dll is C:\Windows\SYSTEM32\dbghelp.dll]

[DbgHelp.dll version 10.0.15063.250 (64/32-bit compatible)]

*--> Thread 0x26ec <--*

*--> Trace <--*

Pc Rt : Args

00007ffb`2808f60a 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ffb`28085255 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ffb`079b6196 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ffb`31834739 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ffb`31c1f070 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ffb`31c1ed25 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ffb`31c1eb90 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ffb`31c211fb 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ffb`31c216ec 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ffb`31352774 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ffb`31c50d51 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

*--> Thread registers <--*

rax=00007ffb2808f690 rbx=0000000000000001 rcx=000002ae00cdecc8

rdx=000000e8b64ff8d0 rsi=0000000000000000 rdi=000002ae00cdecc8

rip=00007ffb2808f60a rsp=000000e8b64ff870 rbp=0000000000000000

r8=000002ae6d0011f0 r9=0000000000000000 r10=00007ffb31c88c90

r11=000000e8b64ff850 r12=00007ffb318516e0 r13=0000000000000000

r14=0000000000008f02 r15=0000000000000000

cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246

rax-32 00007FFB2808F670 245c8b48`a3722075 8b484824`748b4840 5d30c483`4850247c cccccccc`ccccccc3

rax +0 00007FFB2808F690 41544108`244c8948 00000108`ec814855 4c228b4c`08428b4c 02a02484`8b49e98b

rax+32 00007FFB2808F6B0 8b411850`8b480000 088a8b44`c0334500 41247404`a8000001 2b000002`a824848b

rcx-32 000002AE00CDECA8 00000000`00000000 00000000`00000000 1001d651`c7fd2721 000002ae`00cdecc0

rcx +0 000002AE00CDECC8 00007ffb`28131f18 00000000`00000000 00000000`00000000 00000000`00000000

rcx+32 000002AE00CDECE8 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

rdx-32 000000E8B64FF8B0 00000000`00000001 00000000`00000001 000002ae`00cdecc8 000000e8`b64ffa10

rdx +0 000000E8B64FF8D0 00000000`00000002 00000000`00000000 00000000`00000000 00007ffb`079b6196

rdx+32 000000E8B64FF8F0 00007ffb`318516e0 00000000`00000001 000002ae`61590000 00007ffb`31986c9a

r8-32 000002AE6D0011D0 00000000`00000000 00000000`00000000 00000000`00000000 1028c43e`f21adcb8

r8 +0 000002AE6D0011F0 00000000`c0003340 00000000`00000000 00000000`00000000 50534944`5c2e5c5c

r8+32 000002AE6D001210 00000000`3159414c 00000000`00000000 00000000`00000000 00000000`00000000

*--> Code <--*

00007ffb`2808f5ea 8d05a000 00004889 54242848 85c00f84 ......H.T$(H....

00007ffb`2808f5fa 85000000 48897424 4833f648 897c2450 ....H.t$H3.H.|$P

00007ffb`2808f60a 8b7d2839 75207667 48895c24 4085ff74 .}(9u vgH.\$@..t

00007ffb`2808f61a 59488b45 308bce33 db48c1e1 05488b54 YH.E0..3.H...H.T

00007ffb`2808f62a 01084885 d2740448 8b5a1048 85db7433 ..H..t.H.Z.H..t3

00007ffb`2808f63a 660f1f44 0000488b 0b488d54 2420e843 f..D..H..H.T$ .C

*--> Stack <--*

000000e8`b64ff870 000002ae`023ca170 000002ae`00cc7e80 00000000`00000016 00000000`00000001 p.<......~......................

000000e8`b64ff890 000002ae`00cdecc8 000000e8`b64ff8d0 00000000`00000000 00007ffb`28085255 ..........O.............UR.(....

000000e8`b64ff8b0 00000000`00000001 00000000`00000001 000002ae`00cdecc8 000000e8`b64ffa10 ..........................O.....

000000e8`b64ff8d0 00000000`00000002 00000000`00000000 00000000`00000000 00007ffb`079b6196 .........................a......

000000e8`b64ff8f0 00007ffb`318516e0 00000000`00000001 000002ae`61590000 00007ffb`31986c9a ...1..............Ya.....l.1....

000000e8`b64ff910 00000000`00000002 00000000`00000000 00009d6a`3ba466bd 000000e8`b64ffd28 .................f.;j...(.O.....

000000e8`b64ff930 00000000`00001110 00007ffb`31834739 000000e8`00000027 000002ae`61590428 ........9G.1....'.......(.Ya....

000000e8`b64ff950 000000e8`b64ff970 00000000`00001030 000002ae`6d0011f0 00000000`00000002 p.O.....0..........m............

000000e8`b64ff970 00000000`00000000 00000000`00000104 00000000`00000000 000002ae`67cfb030 ........................0..g....

000000e8`b64ff990 41c61629`a3bc30b5 00007ffb`31c1f070 000002ae`63228188 00000000`00000001 .0..)..Ap..1......"c............

000000e8`b64ff9b0 00007ffb`31834680 000002ae`21c55ae0 000002ae`21c55b10 00007ffb`00000018 .F.1.....Z.!.....[.!............

000000e8`b64ff9d0 00000000`00000002 000002ae`67736010 00000000`00000000 00000000`00000001 .........`sg....................

000000e8`b64ff9f0 000002ae`67cfb038 000002ae`63228188 00007ffb`31834680 00000000`00000000 8..g......"c.....F.1............

000000e8`b64ffa10 000000e8`b64ffd28 00007ffb`00000002 000002ae`63228190 00000021`21bb7d10 (.O..............."c.....}.!!...

000000e8`b64ffa30 000002ae`21c55b10 00000000`00000000 00000000`00000000 000002ae`63228190 .[.!......................"c....

000000e8`b64ffa50 000002ae`61490b30 00000000`00000000 000002ae`21c55ae0 00000000`00000000 0.Ia.............Z.!............

000000e8`b64ffa70 000002ae`63228150 00007ffb`31c1ed25 000000e8`00000000 000002ae`63228150 P."c....%..1............P."c....

000000e8`b64ffa90 000002ae`00000000 00000000`00000000 00000000`00000000 000000e8`b64ffac0 ..........................O.....

000000e8`b64ffab0 41c61629`a3bc30b5 41c61629`a3bc30b5 0000def3`da7d3bd5 000002ae`614b7800 .0..)..A.0..)..A.;}......xKa....

000000e8`b64ffad0 00000000`00000158 000002ae`614b7800 00000000`00000000 00000000`00000000 X........xKa....................

000000e8`b64ffaf0 00000000`00000000 00007ffb`31c1eb90 000002ae`00000000 000002ae`21c55ae0 ...........1.............Z.!....

000000e8`b64ffb10 00000000`00000000 00000000`00000000 000002ae`21c55ae0 000000e8`00001030 .................Z.!....0.......

000000e8`b64ffb30 00000000`00000000 ffffffff`fd050f80 00007ffb`31c22ef0 00007ffb`31c22a50 ...................1....P*.1....

000000e8`b64ffb50 000000e8`b64ffd28 00007ffb`31c211fb 000002ae`614b7800 00000000`00000000 (.O........1.....xKa............

000000e8`b64ffb70 00000000`7ffe0386 000000e8`b64ffd28 000002ae`614b78f0 000002ae`614b78f0 ........(.O......xKa.....xKa....

000000e8`b64ffb90 00000000`00000000 00007ffb`31c216ec 000002ae`614b7988 000002ae`6356dba0 ...........1.....yKa......Vc....

000000e8`b64ffbb0 00000000`00000000 00000000`00000000 000002ae`61490b30 000000e8`b64ffbd2 ................0.Ia......O.....

000000e8`b64ffbd0 00000101`01000001 00000000`00000000 00000000`00000000 00000000`00000010 ................................

000000e8`b64ffbf0 000002ae`61490b30 00000000`00000001 000002ae`61490b30 000000e8`b5c1e000 0.Ia............0.Ia............

000000e8`b64ffc10 00000000`00000003 000002ae`614b7988 000002ae`635960f0 000002ae`6356db60 .........yKa.....`Yc....`.Vc....

000000e8`b64ffc30 00000000`00000000 00000000`00000000 00000000`00000003 00000000`00000000 ................................

000000e8`b64ffc50 00000000`00000000 000002ae`678e4df8 00000000`00000000 00000000`00300000 .........M.g..............0.....

*--> DirectX Device Info <--*

VendorId = 0x1002

DeviceId = 0x9874

Version = 21.19.0128.0004

Description = AMD Radeon R7 Graphics

Compat = 0x00000000

VidMem = 0 MB

slowhands.3705 · September 25, 2017

I have the same problem in my Mac book pro 2017

Inculpatus cedo.9234 · September 25, 2017

This is the issue: aticfx64.dll There is something amiss with this driver. Re-install/rollback or whatever Google may turn up about errors with aticfx64.dll.

Good luck.

(Also, in the future...one need only copy/paste the first part of the crash report.)

Hayakuza.8139 · September 28, 2017

After re-installing graphic driver, the problem still persist.

Same error, and now after reducing resolution to 1600x900, the game will not open and only error appear

abomally.2694 · September 29, 2017

Try disabling the ATI Catalyst A.I.

Hayakuza.8139 · September 29, 2017

But I installed the newest Crimson Relive Driver not the catalyst

I googling it, and found no info about disabling ATI Catalyst A.I. in crimson relive version.

Getting Crash Error when starting GW2

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