Bishop.6143 Posted June 26, 2018 Share Posted June 26, 2018 I have already opened a ticket, yes I'm a little impatient. I'm just looking to see if anyone else has had this issue and knows of a fix. Here's the issue, I purchased the Hot and PoF bundle and upgraded to the deluxe PoF. When I applied the key to my account it stated that it was already applied. That's great, except my account didn't upgrade. Nothing in game to show (80 boosts or extra slot) nor does it show applied in my account settings. Has anyone had this happen to them, and if so is there a fix not requiring CS? I appreciate any help you can provide. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted June 27, 2018 Share Posted June 27, 2018 From where did you acquire your Serial Key(s)? As well as the Upgrade? Link to comment Share on other sites More sharing options...
Bishop.6143 Posted June 27, 2018 Author Share Posted June 27, 2018 From here on the site. Link to comment Share on other sites More sharing options...
Bishop.6143 Posted June 28, 2018 Author Share Posted June 28, 2018 After two days I got a response! The response was them resending me the exact same code that I already tried to use. I immediately replied and 6 hours later no response. If it takes two days to get to a ticket, and you start working it, stay on it until it's fixed! Maybe I'll get another response in two days. Link to comment Share on other sites More sharing options...
Guildgamer.5827 Posted July 10, 2018 Share Posted July 10, 2018 I've had the same problem with both PoF and HoT. I also bought some items from their website at the same time and have not received them either, and it's been 6 days since my purchase. Link to comment Share on other sites More sharing options...
mikeeens.3542 Posted July 11, 2018 Share Posted July 11, 2018 Yesterday upgraded my Guild Wars 2: Heart of Thorns (Ultimate) to Guild Wars 2: Path of Fire - Ultimate and i instantly got that expansion/patch... didnt check everything... i think gems will come later but still... now gameplay is even better... and with mounts i can do everything much faster. And its fun... I dont think it matter if u buy standart, deluxe or ultimate. Go to ur inbox and copy code.... thats what i did when i got my... and everything worked... Link to comment Share on other sites More sharing options...
Bishop.6143 Posted July 16, 2018 Author Share Posted July 16, 2018 I finally got this issue resolved. It turned out to be my issue. When I bought PoF like 9 months ago I bought the deluxe version and didn't remember that. So, when I tried buying the bundle on sale it caused the issue. Support was great once the true issue was communicated to me. Link to comment Share on other sites More sharing options...
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