"Deluxe Collection" (from last week's sale) - my in-game items never came

[violetarc.8315]

Hey all,

I have put in a support ticket 7 days ago and I know the team is backlogged. I was hoping the community might be able to help me with some info here...

 

* **Does anyone know exactly what in-game items that came with this collection?** This sale item is not listed in the support knowledge base nor anywhere I can find. Sale ended last week.

* **Did anyone else not receive them?** I guess I'm just wondering if maybe there is a trick to getting them to mail these items to me. :P

 

This specific sale item was for PoF and HoT together for $37.49 USD. I bought it within the game using the "Upgrade" option and I did in fact instantly receive PoF and HoT, along with character slots, both 80 Boosts and the shared inventory slots. What I did not receive were the in-game goodies, of which I remember seeing a Garb of some kind, a free Identity Kit and a few other items.

 

I know it's not as dire as the people who can't log in, but I did spend money here any help on the two questions above would be appreciated while I wait for the CS team to get back to me. :)

[violetarc.8315]

Forgot to mention that the receipt screen said the in-game items would be mailed to me (in game) within 3-4 hours but they never came.

[RoseofGilead.8907]

Looking in-game right now, the only bundle I see is for the two Standard Editions of HoT and PoF, which means you wouldn't receive the items that come with deluxe PoF. Are you sure you bought a bundle with a deluxe PoF?

[Inculpatus cedo.9234]

Have you tried deleting all Mail and picking up all Gold and items from the TP? Mail can get stuck behind a queue, if not emptied.

Otherwise, you will have to wait for the CS Team to assist you.

 

Good luck.

[violetarc.8315]

Clearing my mail seemed to work! I have the mail now with the items. Whew. :) Thanks for the tip!

 

> @"RoseofGilead.8907" said:

> Looking in-game right now, the only bundle I see is for the two Standard Editions of HoT and PoF, which means you wouldn't receive the items that come with deluxe PoF. Are you sure you bought a bundle with a deluxe PoF?

 

Yep - and that was part of my confusion because I can't find this bundle anywhere on the site since the sale ended. My receipt says "Deluxe Collection" and I received PoF Deluxe and HoT (but not sure if it's deluxe or not).

 

Here's what I received in the game mail, in case anyone else reads this and is wondering how it turned out. :)

- Invitation to Lily of Elon

- Sunspear outfit

- Identity Repair Kit

 

Thanks for the replies :)

[Seera.5916]

Make sure you reply to your ticket and say that you no longer need help. So that when they get to yours, they just close it and not try to fix a problem you've already fixed.

[RoseofGilead.8907]

Glad to see it was just the old full mail problem!

[violetarc.8315]

Yep - I replied to my ticket right away to let them know I got it. :+1:

And for the record, my mailbox wasn't full -- I had only just started the game and had 4 mail messages from the story/quests in there :) Deleting did help, but I should hope you don't have to have a completely empty box to get more mail. :tongue: