Isabella.5721 Posted July 2, 2018 Share Posted July 2, 2018 Hi! I was just making this post asking you guys what the average wait for a response from the support team? I submitted a ticket over two weeks ago regarding a name change to my guild. It's been very frustrating at this point. I understand that their is a high volume of tickets and I appreciate all the help they give everyone but this is just taking way too long. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted July 2, 2018 Share Posted July 2, 2018 You can find Dev posts addressing the issue in the Account Support sub-forum. Due to high volume, ticket responses may take 1-3+ weeks at this time. Good luck. Link to comment Share on other sites More sharing options...
Deathanizer.3716 Posted July 2, 2018 Share Posted July 2, 2018 The wait time is cascading, a week ago it was 10-15 days, now it's 20+ days. Anyone coming back to play right now should consider Guild Wars 2 sans support. Link to comment Share on other sites More sharing options...
SlippyCheeze.5483 Posted July 2, 2018 Share Posted July 2, 2018 > @"Isabella.5721" said: > Hi! I was just making this post asking you guys what the average wait for a response from the support team? I submitted a ticket over two weeks ago regarding a name change to my guild. It's been very frustrating at this point. I understand that their is a high volume of tickets and I appreciate all the help they give everyone but this is just taking way too long. ANet have also said that they are working at getting new CS people up to speed, so they are actively working to resolve this situation. Link to comment Share on other sites More sharing options...
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