Elquin.9016 Posted July 10, 2018 Share Posted July 10, 2018 Long story short, I have a bunch of new friends who joined GW2 and also bought the expansions during the sale, but one of them didn't receive Path of Fire on his account after purchasing through ArenaNet's sale. His ticket hasn't had a response and it's been 15 days. I'm hoping any responses haven't been lost in his old email. Ticket #6971909 His problem is, his email was hacked and he needs to change his account email. He purchased Path of Fire and figures the key went to his inaccessible email, but PoF should have unlocked on his account automatically, after he purchased it through the site, if I'm not wrong? He bought Path of Fire around the 21st of last month and didn't know that his account was linked to his inaccessible email. He has everything explained in the ticket: 6971909. His current gmail email address is in the ticket. I'm just trying to help him out because he is new-ish to Guild Wars 2 and I hate that he can't experience the mounts with the rest of his friends. Thank you so much for your assistance in this matter! Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted July 10, 2018 Share Posted July 10, 2018 If your friend purchased the expansion anywhere but in-game, his account would not be automatically upgraded. (The Serial Key would be sent, and would need to be applied on the 'My Account' page.) Due to high volume, ticket responses are slower than usual; anywhere from 1-3+ weeks. Your friend could update his ticket, and emphasize the address to which ticket responses should be sent. Good luck. Link to comment Share on other sites More sharing options...
Elquin.9016 Posted July 10, 2018 Author Share Posted July 10, 2018 He bought it direct, from guildwars2.com Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted July 10, 2018 Share Posted July 10, 2018 Then, he would have to apply the Serial Key (sent in an email) in the appropriate place on his 'My Account' page. Link to comment Share on other sites More sharing options...
Elquin.9016 Posted July 12, 2018 Author Share Posted July 12, 2018 He can't apply the serial, because he doesn't have access to said email. :/ See above Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted July 12, 2018 Share Posted July 12, 2018 Just correcting the assumption that the expansion would be unlocked without applying the Serial Key (unless purchased from within the game). Your friend will have to wait for assistance from the CS Team. Link to comment Share on other sites More sharing options...
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