hexus.8529 Posted July 24, 2018 Share Posted July 24, 2018 Hello My son wants to return to the game, but we found that the SMS authentication is not working properly outside of US, so he's basically locked out of his account, does anyone know a way to disable the authenticator ? I remember I used once a form that asked for a character name when I lost mine. Thanks ! Link to comment Share on other sites More sharing options...
Nokomis.5076 Posted July 24, 2018 Share Posted July 24, 2018 You best send a support via https://support.guildwars2.com and provide as much information as you can. Link to comment Share on other sites More sharing options...
hexus.8529 Posted July 25, 2018 Author Share Posted July 25, 2018 yup, waiting on answer, thanks ! Link to comment Share on other sites More sharing options...
metalTiffy.7106 Posted July 25, 2018 Share Posted July 25, 2018 Take a good books, ehh maybe a full library. tickets take 3-4 weeks at the moment. I'm waiting for 15 days to get my Winauth authentificator removed. Link to comment Share on other sites More sharing options...
Bradipa.9630 Posted July 27, 2018 Share Posted July 27, 2018 they answer? i have same problem Link to comment Share on other sites More sharing options...
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