AegisRunestone.8672 Posted September 26, 2017 Share Posted September 26, 2017 I believe my account was compromised because I saw two charges from Arenanet on my credit card which I never made. I changed my password and sent a customer support ticket. I haven't gotten an answer yet. _The point of this thread is NOT to discuss the support ticket or reach customer support as I've already reached out to them._ _My big issue_ is I have a different amount of gold than I did yesterday and I don't know if I can actually play because of the amount change until the issue is solved or not. I want support to have accurate info, and I feel like if I collect something--like money from the TP--I won't get the issue resolved. Does anyone know if it is safe to play even though my gold is about 100+ more than yesterday? Link to comment Share on other sites More sharing options...
RoseofGilead.8907 Posted September 26, 2017 Share Posted September 26, 2017 As much as it stings to do it, I would just not touch the account until you hear back from support. Or, at the very least, don't do anything important (ie. finish crafting a legendary or finish a big, long achievement). I say that because support might have to do a rollback on your account, which would mean that anything you've obtained since your account was compromised will be undone. That being said, your playing the game shouldn't interfere with support being able to see what needs to be seen. Link to comment Share on other sites More sharing options...
AegisRunestone.8672 Posted September 26, 2017 Author Share Posted September 26, 2017 Yeah, that's painful to think about, but I agree it'd be best I didn't play GW2 until they respond. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now