Shadow Dragon.1469 Posted August 22, 2018 Share Posted August 22, 2018 I submitted a ticket but i am getting mixed messages at the top of the screen it says its been submitted with a blue boarder but the same page after clicking submit said something like the page could not be found or something like that is something wrong with the ticket system? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 22, 2018 Share Posted August 22, 2018 Did you receive the near-immediate automated email response? There's been a few posts about 'page not found', etc.; there may be something amiss with the system currently. If so, I would guess it would be attended to rather quickly. And yes, Devs answer topic-related question in the (somewhat) monthly ArenaNet Forum Chats (sub-forum accessible from the front page). Link to comment Share on other sites More sharing options...
Shadow Dragon.1469 Posted August 22, 2018 Author Share Posted August 22, 2018 no i did not get any email as of yet... Link to comment Share on other sites More sharing options...
Just a flesh wound.3589 Posted August 22, 2018 Share Posted August 22, 2018 Just to be sure, check your junk/spam folders. The automated reply sometimes goes in there. Link to comment Share on other sites More sharing options...
Shadow Dragon.1469 Posted August 22, 2018 Author Share Posted August 22, 2018 nope nothing Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 22, 2018 Share Posted August 22, 2018 You may have to re-submit your ticket. If it turns out to be a duplicate, the duplicate will be closed. Good luck. Link to comment Share on other sites More sharing options...
Shadow Dragon.1469 Posted August 22, 2018 Author Share Posted August 22, 2018 alright thanks just tried again and it worked finally. Link to comment Share on other sites More sharing options...
Shadow Dragon.1469 Posted August 25, 2018 Author Share Posted August 25, 2018 how long does it usually take for a response to a ticket been a few days have no response (not talking about the automated one) Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 25, 2018 Share Posted August 25, 2018 Due to high volume, ticket responses have been longer than usual. The CS Team usually answers within 72 hours, but with the high volume it could be 1-2+ weeks. Good luck. Link to comment Share on other sites More sharing options...
Shadow Dragon.1469 Posted August 26, 2018 Author Share Posted August 26, 2018 wow, well thanks for response again. Link to comment Share on other sites More sharing options...
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