Serious Error has occurred

[glennchh.1235]

Can anyone help me? I bought a new laptop that runs on WIndows 10 and installed GW2 two days ago. No other programs installed other than Avast, Firefox, and Steam. The Serious Error message pops up 3 out of 4 times just after selecting my character and entering the map. I've tried reformatting the computer and deleting the appcache/ completely reinstalling GW2. This is quite frustrating.

 

Here's the log -

*--> Crash <--*

Exception: c0000005

Memory at address ffff84d0`9f225c88 could not be written

App: Gw2-64.exe

Pid: 9324

Cmdline:

BaseAddr: 00007FF70C930000

ProgramId: 101

Build: 92121

When: 2018-09-01T05:47:35Z 2018-09-01T13:47:35+08:00

Uptime: 0 days 0:01:06

Flags: 0

 

*--> System <--*

Name: ee7fc907

IpAddr: 192.168.72.133

Processors: 4 [GenuineIntel:6:14:9]

OSVersion: Windows 10.0 (64 bit)

 

*--> System Memory <--*

Physical: 12814MB/16262MB 78%

Paged: 15651MB/19206MB 81%

Virtual: 134215678MB/134217727MB 3%

Load: 21%

CommitTotal: 3555MB

CommitLimit: 19206MB

CommitPeak: 3555MB

SystemCache: 1569MB

HandleCount: 50571

ProcessCount: 139

ThreadCount: 1962

 

*--> Process Memory <--*

Private: 1711MB

WorkingSet: 1567MB

PeakWorkingSet: 1567MB

PageFaults: 1808030

 

*--> Memory Category Usage (Inclusive) <--*

[Category] [size(MB)] [Count]

Root 1283.28 614356

Programmer Data 991.47 294340

Engine 440.41 106631

Game 422.48 152738

Model-Programmer 365.53 31722

Uncategorized 207.91 292828

VRAM 207.59 12331

Content 194.56 52045

AgentView 127.94 425

Collections 91.17 2543

Dictionary 90.54 755

Text 82.91 11521

VRAM - Gr Postproc 67.13 18

Gr 58.29 54953

Art Assets 49.97 9237

Character Models 42.02 2424

Composite Models 41.73 1608

Gr Umbra 39.13 1003

Collide 33.93 17951

Composite Tex Pool 31.56 120

Composite Tex 31.56 120

VRAM - DirectX Geo Buffers 30.56 1520

I/O 25.69 1424

Archive 24.26 38

 

*--> Memory Category Usage (Exclusive) <--*

[Category] [size(MB)] [Count]

Model-Programmer 360.79 25141

Uncategorized 207.91 292828

Content 194.56 52045

AgentView 127.94 425

Dictionary 90.54 755

Text 82.91 11521

VRAM - Gr Postproc 67.13 18

Gr Umbra 39.13 1003

Composite Tex Pool 31.56 120

VRAM - DirectX Geo Buffers 30.56 1520

Archive 24.26 38

VRAM - Composite Tex 19.80 65

Collide 17.29 2176

Collide Havok 12.49 14845

VRAM - DDI Shader 12.21 9173

Composite 10.74 1629

Composite Packfile 10.02 360

Audio FMOD 10.01 3663

VRAM - World Map Tex 9.81 42

VRAM - Character Tex 9.17 364

VRAM - UI Textures 9.12 202

VRAM - Prop Tex 8.61 564

VRAM - Gr Shadow 8.00 1

VRAM - Terrain PgdImg 6.00 24

 

*--> DllList <--*

C:\Program Files\Guild Wars 2\Gw2-64.exe

C:\WINDOWS\SYSTEM32\ntdll.dll

C:\Program Files\AVAST Software\Avast\x64\aswhooka.dll

C:\WINDOWS\System32\KERNEL32.DLL

C:\WINDOWS\System32\KERNELBASE.dll

C:\WINDOWS\System32\USER32.dll

C:\WINDOWS\System32\win32u.dll

C:\WINDOWS\System32\GDI32.dll

C:\WINDOWS\System32\gdi32full.dll

C:\WINDOWS\System32\msvcp_win.dll

C:\WINDOWS\System32\ucrtbase.dll

C:\WINDOWS\System32\ADVAPI32.dll

C:\WINDOWS\System32\msvcrt.dll

C:\WINDOWS\System32\sechost.dll

C:\WINDOWS\System32\RPCRT4.dll

C:\WINDOWS\System32\WS2_32.dll

C:\WINDOWS\System32\WINTRUST.dll

C:\WINDOWS\System32\MSASN1.dll

C:\WINDOWS\System32\CRYPT32.dll

C:\WINDOWS\System32\PSAPI.DLL

C:\WINDOWS\System32\ole32.dll

C:\WINDOWS\System32\combase.dll

C:\WINDOWS\System32\bcryptPrimitives.dll

C:\WINDOWS\System32\OLEAUT32.dll

C:\WINDOWS\System32\SHELL32.dll

C:\WINDOWS\System32\cfgmgr32.dll

C:\WINDOWS\System32\shcore.dll

C:\WINDOWS\System32\windows.storage.dll

C:\WINDOWS\System32\shlwapi.dll

C:\WINDOWS\System32\kernel.appcore.dll

C:\WINDOWS\System32\powrprof.dll

C:\WINDOWS\System32\profapi.dll

C:\WINDOWS\SYSTEM32\VERSION.dll

C:\WINDOWS\SYSTEM32\WTSAPI32.dll

C:\WINDOWS\SYSTEM32\WINMM.dll

C:\WINDOWS\SYSTEM32\MSACM32.dll

C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.15063.1266_none_71b36e6484391f42\gdiplus.dll

C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.15063.1058_none_8f5d02a525b8dc20\COMCTL32.dll

C:\WINDOWS\SYSTEM32\USP10.dll

C:\WINDOWS\SYSTEM32\MSIMG32.dll

C:\WINDOWS\SYSTEM32\Secur32.dll

C:\WINDOWS\SYSTEM32\WINMMBASE.dll

C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL

C:\WINDOWS\SYSTEM32\SSPICLI.DLL

C:\WINDOWS\System32\IMM32.DLL

C:\WINDOWS\SYSTEM32\dbghelp.dll

C:\WINDOWS\system32\uxtheme.dll

C:\WINDOWS\System32\clbcatq.dll

C:\WINDOWS\SYSTEM32\ntmarta.dll

C:\WINDOWS\System32\MSCTF.dll

C:\WINDOWS\system32\dwmapi.dll

C:\WINDOWS\system32\napinsp.dll

C:\WINDOWS\system32\pnrpnsp.dll

C:\WINDOWS\system32\NLAapi.dll

C:\WINDOWS\System32\mswsock.dll

C:\WINDOWS\SYSTEM32\DNSAPI.dll

C:\WINDOWS\System32\NSI.dll

C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

C:\WINDOWS\System32\winrnr.dll

C:\WINDOWS\System32\wshbth.dll

C:\WINDOWS\System32\fwpuclnt.dll

C:\WINDOWS\SYSTEM32\bcrypt.dll

C:\Windows\System32\rasadhlp.dll

C:\WINDOWS\System32\TextInputFramework.dll

C:\WINDOWS\System32\CoreUIComponents.dll

C:\WINDOWS\System32\CoreMessaging.dll

C:\WINDOWS\SYSTEM32\wintypes.dll

C:\WINDOWS\SYSTEM32\usermgrcli.dll

C:\WINDOWS\SYSTEM32\WindowsCodecs.dll

C:\Program Files\Guild Wars 2\bin64\CoherentUI64.dll

C:\WINDOWS\SYSTEM32\d3d9.dll

C:\WINDOWS\SYSTEM32\CRYPTSP.dll

C:\WINDOWS\system32\rsaenh.dll

C:\WINDOWS\System32\imagehlp.dll

C:\WINDOWS\SYSTEM32\gpapi.dll

C:\Windows\System32\cryptnet.dll

C:\WINDOWS\SYSTEM32\DPAPI.dll

C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_8c3b1632ecbab511\igdumdim64.dll

C:\WINDOWS\System32\SETUPAPI.dll

C:\WINDOWS\system32\winbrand.dll

C:\WINDOWS\SYSTEM32\dsound.dll

C:\WINDOWS\SYSTEM32\DEVOBJ.dll

C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_8c3b1632ecbab511\igc64.dll

C:\WINDOWS\SYSTEM32\WINSTA.dll

C:\WINDOWS\System32\MMDevApi.dll

C:\WINDOWS\System32\PROPSYS.dll

C:\WINDOWS\SYSTEM32\wdmaud.drv

C:\WINDOWS\SYSTEM32\ksuser.dll

C:\WINDOWS\SYSTEM32\AVRT.dll

C:\WINDOWS\SYSTEM32\AUDIOSES.DLL

C:\WINDOWS\SYSTEM32\msacm32.drv

C:\WINDOWS\SYSTEM32\midimap.dll

C:\WINDOWS\SYSTEM32\WINNSI.DLL

C:\WINDOWS\SYSTEM32\mscms.dll

C:\WINDOWS\SYSTEM32\USERENV.dll

C:\WINDOWS\SYSTEM32\icm32.dll

 

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]

[DbgHelp.dll version 6.2.15063.994 (64/32-bit compatible)]

 

*--> Thread 0x22bc <--*

 

*--> Trace <--*

Pc Rt : Args

00007ff7`0d5d0842 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`0d5a011a 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`0d59c4de 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`0caeb2a1 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`0cc79839 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff9`768b2784 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff9`78d60c31 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

 

*--> Thread registers <--*

rax=00000263d6d9a738 rbx=00000263d6d9a878 rcx=00007ff70e90f578

rdx=ffff826cc848b410 rsi=00000263d6d9a988 rdi=00000263d6d9a848

rip=00007ff70d5d0842 rsp=000000b2a5eff770 rbp=0000026388513608

r8=00000263d6d9a738 r9=000000b2a5eff660 r10=000000000000000f

r11=000000b2a5eff6b0 r12=0000000000000000 r13=0000000000000000

r14=0000000000000000 r15=0000000000000000

cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010283

 

rax-32 00000263D6D9A718 00000000`00000000 00001e75`a1aef6e8 00000263`cd8bb5e8 00000263`d6d9a848

rax +0 00000263D6D9A738 00000263`cd8bb5f8 00007ff7`0e90f579 00001f3d`a1aef6e8 00000263`d6d7d690

rax+32 00000263D6D9A758 00000263`d6d99f88 00000263`d1659dd8 00000263`d1659d81 bf800000`bf800000

rbx-32 00000263D6D9A858 00000000`00000000 35383135`f26dfd3e 00000263`d6d9a728 00000263`d6d9a988

rbx +0 00000263D6D9A878 00000263`d6d9a738 00000263`d6d9a988 00000000`f26dfd3e 00000263`d6d811f0

rbx+32 00000263D6D9A898 00000263`e586dd18 00000263`d164c218 00000263`d164c1c1 bf800000`bf800000

rcx-32 00007FF70E90F558 00000000`00000000 00000000`020007d0 00000000`00000000 00000000`00000000

rcx +0 00007FF70E90F578 00000000`00000000 00000000`00000020 00000263`88513628 00000263`e586d928

rcx+32 00007FF70E90F598 00000000`00000004 00000000`00000030 00000263`d6d9a738 00000263`d6d9f848

r8-32 00000263D6D9A718 00000000`00000000 00001e75`a1aef6e8 00000263`cd8bb5e8 00000263`d6d9a848

r8 +0 00000263D6D9A738 00000263`cd8bb5f8 00007ff7`0e90f579 00001f3d`a1aef6e8 00000263`d6d7d690

r8+32 00000263D6D9A758 00000263`d6d99f88 00000263`d1659dd8 00000263`d1659d81 bf800000`bf800000

r9-32 000000B2A5EFF640 00000263`00000000 00000263`883bf4f8 4454a646`441567e2 00007ff7`0d596f89

r9 +0 000000B2A5EFF660 47049d65`46c3c15c 00007ff7`c4a287a7 00000000`00000000 00000000`00000000

r9+32 000000B2A5EFF680 00000000`00000000 00007ff7`0d5d1102 00000000`00000000 00000000`00000000

 

*--> Code <--*

00007ff7`0d5d0822 7aed3301 4803df48 8b530848 8b034883 z.3.H..H.S.H..H.

00007ff7`0d5d0832 e2fe488b 4808488b 034883e1 fe482bd1 ..H.H.H..H...H+.

00007ff7`0d5d0842 4889041a 488b4b08 488b0348 894808f6 H...H.K.H..H.H..

00007ff7`0d5d0852 c3037419 41b89d00 0000488d 1575847f ..t.A.....H..u..

00007ff7`0d5d0862 00488d0d b6847f00 e8313b52 ff48891b .H.......1;R.H..

00007ff7`0d5d0872 f6c30174 1941b8e6 00000048 8d155484 ...t.A.....H..T.

 

*--> Stack <--*

000000b2`a5eff770 4455c28b`4412b7ce 00000000`c2411770 00000000`00000000 00000000`00000000 ...D..UDp.A.....................

000000b2`a5eff790 00000000`00000000 00007ff7`0d5a011a 00007ff7`0e90bc20 00000000`00000000 ..........Z..... ...............

000000b2`a5eff7b0 00000000`00000000 00000000`00000000 00000263`88dda188 00007ff7`0d59c4de ....................c.....Y.....

000000b2`a5eff7d0 0051074b`b2563036 00007ff7`0e90bc20 00000000`00000000 00000000`00000000 60V.K.Q. .......................

000000b2`a5eff7f0 00000263`88dda180 00007ff7`0caeb2a1 00000000`00000001 00000000`00000000 ....c...........................

000000b2`a5eff810 00000263`88dda180 00000000`00000005 00007ff7`0caeb230 00007ff7`0cc79839 ....c...........0.......9.......

000000b2`a5eff830 00000263`00000000 00000263`88dda180 00000000`00000000 00000000`00000000 ....c.......c...................

000000b2`a5eff850 00000000`00000000 00007ff9`768b2784 00000000`00000000 00000000`00000000 .........'.v....................

000000b2`a5eff870 00000000`00000000 00000000`00000000 00000000`00000000 00007ff9`78d60c31 ........................1..x....

000000b2`a5eff890 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000b2`a5eff8b0 00000000`00000000 00007ff9`75df67c0 000000b2`a5efe840 000000b2`a5efe840 .........g.u....@.......@.......

000000b2`a5eff8d0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000b2`a5eff8f0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000b2`a5eff910 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000b2`a5eff930 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000b2`a5eff950 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000b2`a5eff970 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000b2`a5eff990 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000b2`a5eff9b0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000b2`a5eff9d0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000b2`a5eff9f0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000b2`a5effa10 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000b2`a5effa30 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000b2`a5effa50 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000b2`a5effa70 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000b2`a5effa90 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000b2`a5effab0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000b2`a5effad0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000b2`a5effaf0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000b2`a5effb10 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000b2`a5effb30 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000b2`a5effb50 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

 

*--> Error Logs <--*

aN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

End coordinate of emitter scan request is NaN or Inf.

 

*--> DirectX Device Info <--*

VendorId = 0x8086

DeviceId = 0x5916

Version = 21.20.0016.4599

Description = Intel® HD Graphics 620

Compat = 0x00000040

VidMem = 0 MB