Solardream.2908 Posted September 3, 2019 Share Posted September 3, 2019 Yeah this isn't just a paypal problem but a credit card problem. I can't buy gems in-game period. My IP address is somewhat dynamic, but they have the range logged in multiple times. I think al of this headache could be avoided if they just offer to purchase gems on this website, (like most games do these days!) in lieu of trying in-game. I've never had a problem purchasing online currency for a game before (the Zen store for ARC games for example). So there's definitely something wrong with the GW2 way of buying gems. Link to comment Share on other sites More sharing options...
kajoken.1630 Posted September 8, 2019 Share Posted September 8, 2019 I've got the same problem right now. If I try to buy gems with PayPal I only get a red error at the end saying "please try again later". That's about it. I was able to buy gems in the past but right now it doesn't allow me to do so. Link to comment Share on other sites More sharing options...
JustDemons.4358 Posted September 10, 2019 Share Posted September 10, 2019 Can't pay with Paypal either. Same Story as told here before. In the past everything worked fine. Please let me throw money at you. :anguished: Link to comment Share on other sites More sharing options...
Diablo.2793 Posted September 11, 2019 Share Posted September 11, 2019 same here, tried 2 diff cards and paypal nothing works, get to confirmation screen then hit ok and get quick red message that flashes so fast i cant read it then it just goes back to buy gems screen Link to comment Share on other sites More sharing options...
Amemya.4986 Posted December 23, 2019 Share Posted December 23, 2019 I got the same issue. I tried PayPal - no luck. Tried credit card (which works perfectly fine on any website/game) but no avail either. I keep getting the "Unfortunately an error has occured. Please try again later!" Message that pops up in a split second and then disappears again. Due to this issue, I haven't purchased gems in over a year while I used to spend €30 every 1-2 months. Recently tried to purchase an expansion for my second account. Same result through guildwars2.com website as well as in game... It's frustrating. I want to spend my money on a game I love, and they don't want it :< Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted December 23, 2019 Share Posted December 23, 2019 > @"Amemya.4986" said: > I got the same issue. > I tried PayPal - no luck. Tried credit card (which works perfectly fine on any website/game) but no avail either. I keep getting the "Unfortunately an error has occured. Please try again later!" Message that pops up in a split second and then disappears again. > Due to this issue, I haven't purchased gems in over a year while I used to spend €30 every 1-2 months. > Recently tried to purchase an expansion for my second account. Same result through guildwars2.com website as well as in game... > It's frustrating. I want to spend my money on a game I love, and they don't want it :< You'll need to contact the Billing CS Team via the 'Support' link above/below for assistance (to possibly remove the flag on your account). Good luck. Link to comment Share on other sites More sharing options...
NelielTu.7052 Posted January 13, 2020 Share Posted January 13, 2020 These Support people don't 'care if the company they are representing gets money, Digital River is also at Fallout 76 and I get same issues as you do, payment error then support says it's yo8ur bank or paypal and to contact them, meanwhile bank and paypal both say no transactions are happening and no decline happened. This is clearly a Digital River issue and Anet is seriously losing a lot of money by going with them, I've resorted to just buying Gem Cards off other sites to get a cool outfit I wanted. And Fallout 76 failure really was a boon that Digital River messes up that badly it saved me from spending any money on that besides the first purchase. Anet you really need to talk to Digital River about this issue. Link to comment Share on other sites More sharing options...
Charlize Red One.3619 Posted January 14, 2020 Share Posted January 14, 2020 Credit Card doesn't work either to buy gems. Nothing changed on my side. Used to work fine in the past ... Link to comment Share on other sites More sharing options...
anAngryEnt.9852 Posted January 19, 2020 Share Posted January 19, 2020 bought gems on the 15th just fine, now cant use paypal or credit card. Link to comment Share on other sites More sharing options...
Nikola.3841 Posted May 24, 2020 Share Posted May 24, 2020 Same here...probably time for someone to get rid of credit cards and introduce blockchain payments Link to comment Share on other sites More sharing options...
Nokomis.5076 Posted May 25, 2020 Share Posted May 25, 2020 not able to use my Mastercard as well. The error messages just flashes for a split second and just telling, that unfortunately an error has occured. Unfortunate for ArenaNet who doesn't get my money that is. Link to comment Share on other sites More sharing options...
Nokomis.5076 Posted May 28, 2020 Share Posted May 28, 2020 Ok that's strange... after placing just 5 more bucks onto my card, I was able to buy something again. It's like "He wants to pay 20 bucks and 20 bucks are on his card... nah!" Link to comment Share on other sites More sharing options...
Siddius.3917 Posted May 29, 2020 Share Posted May 29, 2020 The whole issue is strange, it doesn't really matter what kind of payment option you use, i tried my creditcard, a paysafecard and online banking none of them worked. Link to comment Share on other sites More sharing options...
Vision.9074 Posted June 3, 2020 Share Posted June 3, 2020 It's interesting looking at the post history here that this seems to regularly happen every few months. I've been trying for a few days to purchase through PayPal and it flat out fails with an error. Link to comment Share on other sites More sharing options...
Requiem.4691 Posted August 23, 2020 Share Posted August 23, 2020 More than halfway through 2020 now and still this is a problem. It seems to be a recurring issue as I've read a lot of similar incidents. I'm trying to buy gems to take advantage of the anniversary sale but to no avail. Same problem as those who posted before me: Can't buy gems in-game through PayPal or my Credit Card. I just don't understand why. Does ArenaNet not want my money? I reckon they've lost a lot, I mean A LOT of paying customers because of this issue. Will there be a fix for this soon? Link to comment Share on other sites More sharing options...
rossballa.7610 Posted August 23, 2020 Share Posted August 23, 2020 I'm having the same problem. Support said the issue would be fixed with 12 hours. It's been almost 16 hours and still no response. Link to comment Share on other sites More sharing options...
Danikat.8537 Posted August 24, 2020 Share Posted August 24, 2020 > @"rossballa.7610" said: > I'm having the same problem. Support said the issue would be fixed with 12 hours. It's been almost 16 hours and still no response. It took 18 hours for me, from the time they said it would be fixed within 12 hours to the time I got the email saying it's fixed. The second email didn't say anything about what the problem was or what they had to do to fix it (I assume nothing to do with my card or Paypal account, because they didn't ask for any additional info) so I don't know if the extra delay was because it took longer than expected to fix it or because they're busier than usual. It didn't make a big difference to me because either way I would have gotten the second email in the middle of the night and wouldn't have seen it until the next morning. Link to comment Share on other sites More sharing options...
Maylin.2870 Posted September 1, 2020 Share Posted September 1, 2020 Just wanted to chime in and tell that I'm experiencing the same issue: receiving an error message for a split of second when trying to purchase gems via PayPal and Paysafecard. It seems that it is also no longer possible to buy gem cards in stores as an alternative, so there is currently no way to buy gems for me? Link to comment Share on other sites More sharing options...
notebene.3190 Posted September 1, 2020 Share Posted September 1, 2020 It took me about 3 business days to get resolved. Seemed longer, as it stretched over a weekend. It also took a 3rd level of person. But...I am not resolved! So please hang in there. Don't panic if you get a 'how was your experience' response, your ticket is still open. Sadly, I responded a bit snippy to that, thinking my ticket was closed, but apologized for being a spoiled brat and hopefully that smoothed things over. :# Link to comment Share on other sites More sharing options...
Dalarin.7619 Posted November 26, 2020 Share Posted November 26, 2020 This is seriously ridiculous. How does a company which uses it's in game purchases to stay alive NOT have a working in game system to give them money ..... Additionally, how do they not have someone available to address these issues when needed ? How many people walk into a store and sit there and wait when they are told "Oh, sorry we can't accept any money right now". "Oh by the way, we have no one here that can help you either. Maybe someone will get back to you later on." Additionally, your submit ticket system throws people to a useless page which attempts to tell you the issue is network related, or try again later. That is not a feature, it's a ridiculous attempt at pushing people off. Which, as a business, you probably shouldn't be trying to push people away from trying to fix not being able to give you money..... Link to comment Share on other sites More sharing options...
Dalarin.7619 Posted November 26, 2020 Share Posted November 26, 2020 Would really appreciate someone getting on this behind the scenes with customer support. This is almost an impulse buy for the holiday weekend. If I can't get this resolved in the next couple of hours I will move on to something else to play and spend money on. Link to comment Share on other sites More sharing options...
Dalarin.7619 Posted November 26, 2020 Share Posted November 26, 2020 Great business plan guys. Good luck with this kind of "support". Link to comment Share on other sites More sharing options...
Linken.6345 Posted November 26, 2020 Share Posted November 26, 2020 Well your expecting support to scroll through forum when they have a special place at top or bottom of this page were you can login and create a ticket that magically will end up in a que were support personal read and help with issues like you present here. Link to comment Share on other sites More sharing options...
Dalarin.7619 Posted November 26, 2020 Share Posted November 26, 2020 I already placed the ticket before posting this. Link to comment Share on other sites More sharing options...
Linken.6345 Posted November 26, 2020 Share Posted November 26, 2020 > @"Dalarin.7619" said: > I already placed the ticket before posting this. Did you read that they can take up to 72 hours to solve your ticket under normal load? Link to comment Share on other sites More sharing options...
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