Repeated client crashes and repeated "repair" prompts while launching gw2 launcher

bubby.9342 · September 28, 2017

i have been getting repeated crashes and repair prompts since like a week

the crash report is as follows :

*--> Crash <--*

Exception: c0000005

Memory at address ffffffff`8b440858 could not be written

App: Gw2-64.exe

Pid: 5040

Cmdline:

BaseAddr: 000000013F270000

ProgramId: 101

Build: 82594

When: 2017-09-28T12:43:10Z 2017-09-28T18:13:10+05:30

Uptime: 0 days 0:11:33

Flags: 0

*--> System <--*

Name: DELL

IpAddr: 192.168.0.5 192.168.0.6

Processors: 4 [GenuineIntel:6:10:9]

OSVersion: Windows 6.1 (64 bit)

*--> System Memory <--*

Physical: 940MB/ 3971MB 23%

Paged: 4818MB/ 7940MB 60%

Virtual: 8386401MB/8388607MB 99%

Load: 76%

CommitTotal: 3122MB

CommitLimit: 7940MB

CommitPeak: 3214MB

SystemCache: 1244MB

HandleCount: 26540

ProcessCount: 62

ThreadCount: 994

*--> Process Memory <--*

Private: 1454MB

WorkingSet: 1422MB

PeakWorkingSet: 1540MB

PageFaults: 3771299

*--> Memory Category Usage (Inclusive) <--*

[Category] [size(MB)] [Count]

Root 892.44 825733

Programmer Data 591.61 332068

Game 241.39 137664

VRAM 238.04 17393

Engine 216.67 156099

Uncategorized 192.04 439182

Content 176.93 48721

Model-Programmer 115.33 32932

Collections 96.29 3887

Dictionary 94.98 1392

Gr 77.61 92697

Collide 55.59 41706

Art Assets 53.20 12777

Text 50.13 4643

VRAM - Gr Postproc 46.51 17

Gr Umbra 43.53 1498

Character Models 33.74 856

Composite Models 33.52 236

Composite Tex 32.06 118

Composite Tex Pool 32.06 118

VRAM - DirectX Geo Buffers 30.56 1520

I/O 23.90 2023

VRAM - Prop Tex 23.05 942

Archive 22.39 38

*--> Memory Category Usage (Exclusive) <--*

[Category] [size(MB)] [Count]

Uncategorized 192.04 439182

Content 176.93 48721

Model-Programmer 109.74 19581

Dictionary 94.98 1392

Text 50.13 4643

VRAM - Gr Postproc 46.51 17

Gr Umbra 43.53 1498

Composite Tex Pool 32.06 118

VRAM - DirectX Geo Buffers 30.56 1520

Collide 29.92 2591

VRAM - Prop Tex 23.05 942

Archive 22.39 38

Collide Havok 18.63 37957

VRAM - DDI Shader 18.11 13643

VRAM - UI Textures 16.86 409

VRAM - Terrain PgdImg 15.00 60

VRAM - World Map Tex 14.69 58

VRAM - Prop Geo 12.93 85

VRAM - Map Env Tex 11.64 23

Gr Model 9.32 26207

Audio FMOD 9.32 2208

VRAM - Gr Shadow 8.00 1

Composite 7.95 1144

Collide Mesh 7.05 1158

*--> DllList <--*

D:\Guild Wars 2\Gw2-64.exe

C:\Windows\SYSTEM32\ntdll.dll

C:\Windows\system32\kernel32.dll

C:\Windows\system32\KERNELBASE.dll

C:\Windows\system32\USER32.dll

C:\Windows\system32\GDI32.dll

C:\Windows\system32\LPK.dll

C:\Windows\system32\USP10.dll

C:\Windows\system32\msvcrt.dll

C:\Windows\system32\ADVAPI32.dll

C:\Windows\SYSTEM32\sechost.dll

C:\Windows\system32\RPCRT4.dll

C:\Windows\system32\VERSION.dll

C:\Windows\system32\WS2_32.dll

C:\Windows\system32\NSI.dll

C:\Windows\system32\WTSAPI32.dll

C:\Windows\system32\WINMM.dll

C:\Windows\system32\WINTRUST.dll

C:\Windows\system32\CRYPT32.dll

C:\Windows\system32\MSASN1.dll

C:\Windows\system32\PSAPI.DLL

C:\Windows\system32\ole32.dll

C:\Windows\system32\OLEAUT32.dll

C:\Windows\system32\SHELL32.dll

C:\Windows\system32\SHLWAPI.dll

C:\Windows\system32\MSACM32.dll

C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_2b24536c71ed437a\gdiplus.dll

C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_a4d6a923711520a9\COMCTL32.dll

C:\Windows\system32\MSIMG32.dll

C:\Windows\system32\Secur32.dll

C:\Windows\system32\SSPICLI.DLL

C:\Windows\system32\IMM32.DLL

C:\Windows\system32\MSCTF.dll

C:\Windows\system32\api-ms-win-core-synch-l1-2-0.DLL

C:\Windows\system32\cryptbase.dll

C:\Windows\system32\dbghelp.dll

C:\Windows\system32\profapi.dll

C:\Windows\system32\uxtheme.dll

C:\Windows\system32\CLBCatQ.DLL

C:\Windows\system32\samcli.dll

C:\Windows\system32\SAMLIB.dll

C:\Windows\system32\netutils.dll

C:\Windows\system32\ntmarta.dll

C:\Windows\system32\WLDAP32.dll

C:\Windows\system32\dwmapi.dll

C:\Windows\system32\NLAapi.dll

C:\Windows\system32\napinsp.dll

C:\Windows\system32\pnrpnsp.dll

C:\Windows\System32\mswsock.dll

C:\Windows\system32\DNSAPI.dll

C:\Windows\System32\winrnr.dll

C:\Windows\system32\wshbth.dll

C:\Windows\system32\IPHLPAPI.DLL

C:\Windows\system32\WINNSI.DLL

C:\Windows\System32\fwpuclnt.dll

C:\Windows\system32\rasadhlp.dll

C:\Windows\system32\WindowsCodecs.dll

C:\Windows\System32\wship6.dll

C:\Windows\System32\wshtcpip.dll

D:\Guild Wars 2\bin64\CoherentUI64.dll

D:\Guild Wars 2\bin64\d3d9.dll

C:\Windows\system32\d3dx9_43.dll

C:\Windows\system32\MSVCR120.dll

C:\Windows\system32\CRYPTSP.dll

C:\Windows\system32\rsaenh.dll

C:\Windows\system32\imagehlp.dll

C:\Windows\system32\ncrypt.dll

C:\Windows\system32\bcrypt.dll

C:\Windows\system32\bcryptprimitives.dll

C:\Windows\system32\USERENV.dll

C:\Windows\system32\GPAPI.dll

C:\Windows\system32\cryptnet.dll

C:\Windows\system32\SensApi.dll

C:\Windows\system32\Cabinet.dll

C:\Windows\system32\DEVRTL.dll

C:\Windows\system32\apphelp.dll

C:\Windows\system32\d3d9.dll

C:\Windows\system32\d3d8thk.dll

C:\Windows\system32\igdumd64.dll

C:\Windows\system32\SETUPAPI.dll

C:\Windows\system32\CFGMGR32.dll

C:\Windows\system32\DEVOBJ.dll

C:\Windows\system32\POWRPROF.dll

C:\Windows\system32\RpcRtRemote.dll

C:\Windows\system32\winbrand.dll

C:\Windows\system32\dsound.dll

C:\Windows\system32\WINSTA.dll

C:\Windows\System32\MMDevApi.dll

C:\Windows\System32\PROPSYS.dll

C:\Windows\system32\wdmaud.drv

C:\Windows\system32\ksuser.dll

C:\Windows\system32\AVRT.dll

C:\Windows\system32\AUDIOSES.DLL

C:\Windows\system32\msacm32.drv

C:\Windows\system32\midimap.dll

C:\Windows\system32\mscms.dll

C:\Windows\system32\icm32.dll

*--> Game Context <--*

MapId: 1211

Flags: 0x241

ElapsedTime: 00:09:12

*--> World State <--*

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]

[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

*--> Thread 0x17cc <--*

*--> Trace <--*

Pc Rt : Args

00000001`400a095c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`403d9c28 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`403d8144 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`3ffe0b76 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`3ffe49c9 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`3f58824f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`3f58877c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`3ffe4e2a 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`3f43b477 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`3f487b45 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`3f439ef6 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`40039953 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`3ff291dc 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`3ffb257f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`3f88469a 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`3f86d1ed 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`3f85dc7c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`3f857193 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`3f60322e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`3f60139e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`3f601019 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`3f60277f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`3f600a1c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`3f42af81 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000001`3f5ba011 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000000`7720652d 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00000000`7743c521 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

*--> Thread registers <--*

rax=0000000140f52de8 rbx=0000000000000000 rcx=0000000002e7c490

rdx=0000000000000020 rsi=0000000000000001 rdi=0000000000000180

rip=00000001400a095c rsp=000000000451ed70 rbp=0000000000000000

r8=0000000000000000 r9=0000000000000001 r10=000000000000001a

r11=000000000451ed90 r12=0000000000000004 r13=0000000078e1e370

r14=000000000000ffff r15=0000000000000000

cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206

rax-32 0000000140F52DC8 00000000`02d73e60 00000000`00000000 00000000`0043a8b0 00000000`00000000

rax +0 0000000140F52DE8 00000001`406ded38 00000000`00000005 00000000`80000006 00000000`00051ae5

rax+32 0000000140F52E08 00000000`00000e6b 00000000`0043a8b0 00000000`00000000 00000000`00000000

rcx-32 0000000002E7C470 00000000`00000000 00000000`00000000 00000000`00000000 900000e4`0005be6b

rcx +0 0000000002E7C490 00000000`00000000 00000000`02c53720 00000000`02e7c4a8 4ae907ee`35855c60

rcx+32 0000000002E7C4B0 0000000a`800000d2 00000000`00000000 00000000`00000000 00000000`00000000

*--> Code <--*

00000001`400a093c 74241857 4883ec20 418bf18b f9418bd8 t$.WH.. A....A..

00000001`400a094c 8beae83d 4b37ff3b 58087508 e8c36e37 ...=K7.;X.u...n7

00000001`400a095c ff8b5808 448bce48 8d0d56fb 1901448b ..X.D..H..V...D.

00000001`400a096c c38bd7e8 0cf5ffff 488bd885 ed740e48 ........H....t.H

00000001`400a097c 8bd7488b c8e84a19 38ff488b c3488b5c ..H...J.8.H..H.\

00000001`400a098c 2430488b 6c243848 8b742440 4883c420 $0H.l$8H.t$@H..

*--> Stack <--*

00000000`0451ed70 00000000`00000000 00000000`00000000 00000000`6c5bfe78 00000000`00000000 ................x.[l............

00000000`0451ed90 00000000`00000000 00000001`403d9c28 00000000`00000180 00000000`0451ede0 ........(.=@..............Q.....

00000000`0451edb0 00000000`65f32690 00000000`49c2bb00 00000000`49c2baf0 00000000`3f800000 .&.e.......I.......I.......?....

00000000`0451edd0 00000000`0cd01480 00000000`57140050 00000000`00020ca3 00000000`00200000 ........P..W.............. .....

00000000`0451edf0 00000000`54c54550 00000000`02e308e0 3d02a3f4`00000004 00000000`7721307a PE.T...................=z0!w....

00000000`0451ee10 00000000`5a26a960 00000000`00000000 00000000`68abfb60 00000000`02e308e0 `.&Z............`..h............

00000000`0451ee30 00000000`00000000 00000001`00000000 00000000`00000000 00000000`65f32690 .........................&.e....

00000000`0451ee50 00004a2a`00000001 00000000`7db06360 00000000`54c54560 00000001`3f438290 ....*J..`c.}....`E.T......C?....

00000000`0451ee70 00000000`54c54560 00004a2a`afcd981b 00000000`00000000 00000000`00000000 `E.T........*J..................

00000000`0451ee90 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000000`0451eeb0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000000`0451eed0 00000000`00000000 00000000`00000000 00000000`3d072b02 00000000`00000000 .................+.=............

00000000`0451eef0 00000000`358637bd 00000000`00000000 00000000`3d02a3f4 00000000`00000000 .7.5...............=............

00000000`0451ef10 00000000`3fa8f5bd 00000000`00000000 00000000`54479d50 00000000`6f3079a8 ...?............P.GT.....y0o....

00000000`0451ef30 00000000`6f307960 00000001`4123e718 00000000`0451f0b0 00000001`403d8144 `y0o......#A......Q.....D.=@....

00000000`0451ef50 00000000`5a26a860 00000000`54479d50 00000001`4123e718 00000000`00000000 `.&Z....P.GT......#A............

00000000`0451ef70 00000001`4123e718 00000000`3fa8f5bd 00000000`00000000 00000000`00000000 ..#A.......?....................

00000000`0451ef90 00000000`3d02a3f4 00000000`00000000 00000000`6f307a60 00000001`3ffe0b76 ...=............`z0o....v..?....

00000000`0451efb0 00000000`5a26a8e0 00000000`3fdf06e8 00000000`3fa8f5bd c689125d`00000000 ..&Z.......?.......?........]...

00000000`0451efd0 bead2b7f`3f73973e 46a6c69c`3f8142f9 be729d50`3f2aa346 4706f8fd`bf35188b >.s?.+...B.?...FF.*?P.r...5....G

00000000`0451eff0 be7282df`3f2a90ad 4706fde5`bf3504ce 00000000`00000000 bf2bf7ee`bf12447b ..*?..r...5....G........{D....+.

00000000`0451f010 c71b7961`3d7327b2 3f066ee3`bf25da04 c60e22de`be95e77d be6e6ad4`3e3fab23 .'s=ay....%..n.?}...."..#.?>.jn.

00000000`0451f030 c64ea4b4`bf54f8f3 00000000`00000000 00000000`00000000 00000000`00000000 ..T...N.........................

00000000`0451f050 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000000`0451f070 00000000`00000000 00000000`00000010 00000002`00000000 00000000`00000000 ................................

00000000`0451f090 00000000`02dd6a20 00000001`3f5881ab 3ee643eb`3ecb58ab 00000000`00000000 j........X?.....X.>.C.>........

00000000`0451f0b0 00000000`3f9c61aa 00000000`00000000 00000000`3f9c61aa 00000000`00000000 .a.?.............a.?............

00000000`0451f0d0 00000000`3d02a3f4 00000000`00000000 fffdffff`ffffffff 00020000`00000000 ...=............................

00000000`0451f0f0 00000000`0cd01480 00000000`00000000 00000000`0000000f 00000000`02dd6a58 ........................Xj......

00000000`0451f110 00000000`00000000 00000001`3ffe49c9 00000000`6f307a60 00000000`54479d50 .........I.?....`z0o....P.GT....

00000000`0451f130 00000001`4123e718 00000000`02dd6a20 00000000`46b40000 00000000`00000000 ..#A.... j.........F............

00000000`0451f150 00000000`49c4e0f0 00000000`00000000 00000000`02e2de00 00000001`3f58824f ...I....................O.X?....

*--> Error Logs <--*

Model '0x080b24': Failed to resolve AimIK bone indices.

Model '0x082239': Failed to resolve AimIK bone indices.

Model '0x08223a': Failed to resolve AimIK bone indices.

Model '0x082240': Failed to resolve AimIK bone indices.

Model '0x082239': Failed to resolve AimIK bone indices.

Model '0x08223a': Failed to resolve AimIK bone indices.

Model '0x080b24': Failed to resolve AimIK bone indices.

Model '0x082239': Failed to resolve AimIK bone indices.

Model '0x082240': Failed to resolve AimIK bone indices.

*--> DirectX Device Info <--*

VendorId = 0x8086

DeviceId = 0x0166

Version = 8.15.0010.2696

Description = Intel® HD Graphics 4000

Compat = 0x00000040

VidMem = 1696 MB

i have contaced support team as well 4 days ago but they havent replied even once :(

i keep getting these memory cant be written/read crashes and module fault is mostly directed to "ntdll.dll"

Since it was memory , i did the dell diagnostics test and all turned out to be good no faulty ram or hdd

can someone please tell whats causing these c0000005 and ntdll.dll crashes

Also at times all the character models in game appear in black/pink colors the poison fields and fire fields are all pink and appear bugged lol ( corrupted maybe ? idk)

Inculpatus cedo.9234 · September 28, 2017

This may be helpful: https://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/programs-close-faulting-module-ntdlldll/54aaaec5-2b53-4e9f-b9a7-b7889a1cd4b6?auth=1

Also, due to high volume, CS Team replies take longer than usual; anywhere from 3 days to 2 weeks.

Good luck.

bubby.9342 · September 28, 2017

Thanks for the reply

I have tried all those already and recently the crashes stopped indicating ntdll.DLL module and just say that c0000005 memory could not be written/read from "location"

Hopefully i get a response from support team soon

Its been 7 days now :anguished:

abomally.2694 · September 29, 2017

Why is there a DirectX9 file in your game folder?:

D :\Guild Wars 2\bin64\d3d9.dll

If you are running SweetFX or something like that, remove it and see if the game works properly.

bubby.9342 · September 29, 2017

Yes I'm running arcdps and ok will remove it and see if it works well without it.

Will update asap

Repeated client crashes and repeated "repair" prompts while launching gw2 launcher

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