Respons?

[Stalefish.9204]

How long does it usually take to get a reply to a submitted ticket?

Im passing week now with my support ticket and so far nothing :(

[Murahn.5946]

what is your problem?

[Inoki.6048]

I saw a few people saying they are literally being bombarded with support tickets right now. No wonder, since the release is a fiasco. Bug on bug after bug on a bug and crashes and what not. That happens when you're driven by profit rather than properly test your release.

 

You're waiting a week, I'm waiting over a month and my patience is slowly fading. I'm giving it one more week then I'll call it and certainly won't be able to recommend the game / company to anyone.

[Stalefish.9204]

Ah the release ofc..... I should have known.

 

[Inculpatus cedo.9234]

Actually, the high volume/backlog started well before release. They were making headway, but release encouraged a lot more sales, and the connection problems created more tickets to be submitted. (My very minor issue ticket took 12 days to be answered, but only a couple of hours to be resolved.)

 

It's unfortunate there are delays in CS Team responses, but the Team is working 24/7 to catch up.

[dzeka.5317]

My friends acc got hacked 7 days and still no1 respond him on ticket, i think acc security stuff should be priority.