Game unplayable - experiencing issues at character selection

[Sookie.6580]

Friend is having an issue rendering the game unplayable. This is as far as he is able to load.

https://imgur.com/a/UiIhv

Here is what he had to say:

"Anyone dealt with this issue? Black screen with some UI elements on character select? Can’t do anything besides ctrl-alt-del and kill program. Vid drivers up to date. Client up to date."

"this was an issue with previous vid driver. and after update to driver. have repaired client. don't want to have to redownload if I don't have to..."

He's shy... What can I say?

Anyone able to shed some insight on how he might be able to fix this?

[abomally.2694]

Try doing a full download and installation of DirectX 9, available here:

 

https://www.microsoft.com/en-us/download/details.aspx?id=8109