pema.7834 Posted September 29, 2017 Share Posted September 29, 2017 Hi there, I've recently been in touch with customer support about my issue but I have not been able to fix it yet. I'm getting this problem where I get disconnected & reconnected into the game. It happens really quickly so I don't actually get logged out of the game but I can tell that I've been disconnected because my guild message resets in chat along with my friends online notification. There are moments where I actually get the server error and it takes me to the character slot. Troubleshoot I've done so far (some suggested by CS): - Repair/Clean reinstall of client - Clean install of my Windows 10 (I'm running bootcamp on my MacBook Pro solely for GW2) - Re-installation of my WiFi drivers - Check for any firewall (specifically allowed GW2 through firewall) - Deleting the "local.dat" file - Creating a shortcut of the application then changing the target line to the IP suggested by CS - Adding the GW2 IPs in the hosts file of my System32 folder After trying every single one of these the problem still persists. My internet works fine with all other applications and games and it just seems like GW2 is the only problem. I let CS know that the last suggested solution did not work but they haven't gotten back to me and it's been about a week or so since. Any other help is appreciated! Link to comment Share on other sites More sharing options...
nottsgman.8206 Posted September 29, 2017 Share Posted September 29, 2017 have you tried using the -clientport 80 switch in the shortcut? that (or the -clientport 443) has helped a few of my friends stay connected, and was something that support did not suggest to them (surprisingly). to use it: **For Windows** 1. Right click on your Guild Wars 2 shortcut and select ‘Properties’. 2. In the ‘Target’ field you will see the location of your Guild Wars 2 executable file 3. Write the desired command line argument after the quote marks, beginning with a space: right: “…\Guild Wars 2\Gw2.exe” -clientport 80 wrong: “…\Guild Wars 2\Gw2.exe”-clientport 80 **For Mac** 1. Right/ctrl-click GuildWars2.app and choose ShowPackageContent 2. Find Contents>Resources>CiderSettings.plist 3. Using TextEdit find this line: —cmdline "" 4. Add the command line arguments you want between the quotation marks like this: —cmdline “-clientport 80” Link to comment Share on other sites More sharing options...
pema.7834 Posted September 29, 2017 Author Share Posted September 29, 2017 Just tried running your solution. I'm still getting disconnected :( Link to comment Share on other sites More sharing options...
theOmegaAlex.4863 Posted September 30, 2017 Share Posted September 30, 2017 > 1. Right/ctrl-click GuildWars2.app and choose ShowPackageContent > 2. Find Contents>Resources>CiderSettings.plist > 3. Using TextEdit find this line: > —cmdline "" > 4. Add the command line arguments you want between the quotation marks like this: > —cmdline “-clientport 80” The 64-bit version on the Mac doesn't have cider. It has, "CoherentUI_Host" which I've been having a ridiculous amount of problems with. Missing pathway and threads all messed up even being repaired. Link to comment Share on other sites More sharing options...
chocakwartz.2057 Posted October 1, 2017 Share Posted October 1, 2017 Yeah, I've also been having many lag spikes ending in disconnects too since the expansion's release. Never had this problem before and I've tried pretty much everything on my end (port-forwarding, firewall/anti-virus white-listing, etc) to fix it without any result, leading me to think that the problem might be on ArenaNet's end. Let's hope this gets fixed or at least acknowledged soon or at all. Link to comment Share on other sites More sharing options...
pema.7834 Posted October 2, 2017 Author Share Posted October 2, 2017 > @chocakwartz.2057 said: > Yeah, I've also been having many lag spikes ending in disconnects too since the expansion's release. > Mine has been occurring about a week or two before the PoF release. The problem still persists, even thru WiFi or direct ethernet plug-in. Seems like I can't play in my house anymore and have to go elsewhere to get a playable experience. Link to comment Share on other sites More sharing options...
Helbjorne.9368 Posted October 2, 2017 Share Posted October 2, 2017 I'd suggest running the GW2 Diagnostic tool. You can do this by creating a shortcut to your GW2.exe, then: 1. Right click on your Guild Wars 2 shortcut and select ‘Properties’. 2. In the ‘Target’ field you will see the location of your Guild Wars 2 executable file 3. Write the desired command line argument after the quote marks, beginning with a space: "...Guild Wars 2\Gw2-64.exe" -diag This will give you a print out to a notepad that can help determine the issue. Link to comment Share on other sites More sharing options...
pema.7834 Posted October 4, 2017 Author Share Posted October 4, 2017 Here is the report from the diagnostic utility: ~~~ ArenaNet diagnostic utility [82762] Windows version: 6.2 Build 9200 Section completed in 0.00 seconds ============================================================================== = Gathering adapter settings ============================================================================== *--> ipconfig /all <--* Windows IP Configuration Host Name . . . . . . . . . . . . : DESKTOP-N7Q83GO Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Wireless LAN adapter Local Area Connection* 10: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter Physical Address. . . . . . . . . : BA-E8-56-2D-CD-F2 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Wi-Fi: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Broadcom 802.11ac Network Adapter Physical Address. . . . . . . . . : B8-E8-56-2D-CD-F2 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::3843:e411:c32f:6f4c%6(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.20(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Tuesday, October 3, 2017 10:28:59 PM Lease Expires . . . . . . . . . . : Thursday, October 5, 2017 8:50:54 AM Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DHCPv6 IAID . . . . . . . . . . . : 146335830 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-FA-21-60-B8-E8-56-2D-CD-F2 DNS Servers . . . . . . . . . . . : 192.168.1.1 NetBIOS over Tcpip. . . . . . . . : Enabled Ethernet adapter Bluetooth Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) Physical Address. . . . . . . . . : B8-E8-56-2D-CD-F3 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 11: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:14ca:cd5:3f57:feeb(Preferred) Link-local IPv6 Address . . . . . : fe80::14ca:cd5:3f57:feeb%2(Preferred) Default Gateway . . . . . . . . . : :: DHCPv6 IAID . . . . . . . . . . . : 33554432 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-FA-21-60-B8-E8-56-2D-CD-F2 NetBIOS over Tcpip. . . . . . . . : Disabled Section completed in 0.08 seconds ============================================================================== = Detecting network connections ============================================================================== *--> netstat -n <--* Active Connections Proto Local Address Foreign Address State TCP 192.168.1.20:61539 65.52.108.222:443 ESTABLISHED TCP 192.168.1.20:61542 108.177.98.188:5228 ESTABLISHED TCP 192.168.1.20:61578 216.58.216.165:443 ESTABLISHED TCP 192.168.1.20:61588 151.101.53.140:443 ESTABLISHED TCP 192.168.1.20:61589 151.101.1.140:443 ESTABLISHED TCP 192.168.1.20:61590 151.101.53.140:443 ESTABLISHED TCP 192.168.1.20:61762 199.96.57.6:443 ESTABLISHED TCP 192.168.1.20:61798 198.183.167.119:443 TIME_WAIT TCP 192.168.1.20:61801 104.16.136.245:443 ESTABLISHED TCP 192.168.1.20:61802 104.16.135.249:443 ESTABLISHED TCP 192.168.1.20:61808 104.19.193.102:443 ESTABLISHED TCP 192.168.1.20:61863 172.217.3.195:443 ESTABLISHED TCP 192.168.1.20:61868 216.58.216.174:443 ESTABLISHED TCP 192.168.1.20:61869 104.31.74.54:443 ESTABLISHED TCP 192.168.1.20:61871 192.0.77.2:443 ESTABLISHED TCP 192.168.1.20:61872 52.84.16.235:443 ESTABLISHED TCP 192.168.1.20:61873 52.84.16.235:443 ESTABLISHED TCP 192.168.1.20:61875 64.4.54.253:443 TIME_WAIT TCP 192.168.1.20:61885 52.84.25.227:443 ESTABLISHED TCP 192.168.1.20:61886 64.25.40.51:443 ESTABLISHED TCP 192.168.1.20:61889 52.84.16.166:443 ESTABLISHED TCP 192.168.1.20:61890 52.84.16.140:443 ESTABLISHED TCP 192.168.1.20:61891 52.84.16.166:443 ESTABLISHED TCP 192.168.1.20:61893 13.107.21.200:443 ESTABLISHED TCP 192.168.1.20:61899 104.154.127.47:80 TIME_WAIT TCP 192.168.1.20:61900 104.154.127.50:4070 ESTABLISHED TCP 192.168.1.20:61911 151.101.52.246:443 ESTABLISHED TCP 192.168.1.20:61912 151.101.52.246:443 ESTABLISHED TCP 192.168.1.20:61913 151.101.52.246:443 ESTABLISHED TCP 192.168.1.20:61914 172.217.3.194:443 ESTABLISHED TCP 192.168.1.20:61915 172.217.3.162:443 ESTABLISHED TCP 192.168.1.20:61916 151.101.52.246:443 ESTABLISHED TCP 192.168.1.20:61917 151.101.52.246:443 ESTABLISHED TCP 192.168.1.20:61918 151.101.52.246:443 ESTABLISHED TCP 192.168.1.20:61919 151.101.52.246:443 ESTABLISHED TCP 192.168.1.20:61920 151.101.52.246:443 ESTABLISHED TCP 192.168.1.20:61921 151.101.52.246:443 ESTABLISHED TCP 192.168.1.20:61922 151.101.52.246:443 ESTABLISHED TCP 192.168.1.20:61923 151.101.52.246:443 ESTABLISHED TCP 192.168.1.20:61924 151.101.52.246:443 ESTABLISHED TCP 192.168.1.20:61925 151.101.52.246:443 ESTABLISHED TCP 192.168.1.20:61926 151.101.52.246:443 ESTABLISHED TCP 192.168.1.20:61927 151.101.52.246:443 ESTABLISHED TCP 192.168.1.20:61928 151.101.52.246:443 ESTABLISHED TCP 192.168.1.20:61929 151.101.52.246:443 ESTABLISHED TCP 192.168.1.20:61930 151.101.52.246:443 ESTABLISHED TCP 192.168.1.20:61931 172.217.3.193:443 ESTABLISHED TCP 192.168.1.20:61932 151.101.52.246:80 ESTABLISHED TCP 192.168.1.20:61933 151.101.52.249:443 ESTABLISHED TCP 192.168.1.20:61934 151.101.52.249:443 ESTABLISHED TCP 192.168.1.20:61935 23.32.46.16:80 ESTABLISHED TCP 192.168.1.20:61936 151.101.52.249:443 ESTABLISHED TCP 192.168.1.20:61937 151.101.52.249:443 ESTABLISHED TCP 192.168.1.20:61938 151.101.52.249:443 ESTABLISHED TCP 192.168.1.20:61939 151.101.52.249:443 ESTABLISHED TCP 192.168.1.20:61940 216.58.216.174:443 ESTABLISHED TCP 192.168.1.20:61952 151.101.52.193:443 ESTABLISHED TCP 192.168.1.20:61953 151.101.40.193:443 ESTABLISHED TCP 192.168.1.20:61955 151.101.52.193:443 ESTABLISHED TCP 192.168.1.20:61956 216.58.216.163:443 ESTABLISHED TCP 192.168.1.20:61959 54.83.156.61:80 ESTABLISHED TCP 192.168.1.20:61960 52.206.103.170:443 ESTABLISHED Section completed in 0.06 seconds ============================================================================== = Discovering external address ============================================================================== Current IP Address: 24.18.160.215 Section completed in 0.41 seconds ============================================================================== = Checking server connectivity ============================================================================== Section completed in 0.00 seconds Diag.ArenaNetworks.com 64.25.38.172:80 - connect succeeded 64.25.38.51:80 - connect succeeded 64.25.38.172:6112 - connect succeeded 64.25.38.171:80 - connect succeeded 64.25.38.171:6112 - connect succeeded 64.25.38.185:80 - connect succeeded 64.25.38.54:80 - connect succeeded 64.25.38.54:6112 - connect succeeded 64.25.38.51:6112 - connect succeeded 64.25.38.185:6112 - connect succeeded Section completed in 0.09 seconds assetcdn.101.ArenaNetworks.com. 52.84.25.96:80 - connect succeeded 52.84.25.122:80 - connect succeeded 52.84.25.180:80 - connect succeeded 52.84.25.151:80 - connect succeeded 52.84.25.215:80 - connect succeeded 52.84.25.238:80 - connect succeeded 52.84.25.137:80 - connect succeeded 52.84.25.14:80 - connect succeeded Section completed in 0.05 seconds auth1.101.ArenaNetworks.com. 64.25.38.172:6112 - connect succeeded 64.25.38.51:6112 - connect succeeded 64.25.38.54:6112 - connect succeeded 64.25.38.185:6112 - connect succeeded 64.25.38.171:6112 - connect succeeded Section completed in 0.06 seconds auth2.101.ArenaNetworks.com. 206.127.159.109:6112 - connect succeeded 206.127.159.107:6112 - connect succeeded 206.127.146.74:6112 - connect succeeded 206.127.146.67:6112 - connect succeeded 206.127.146.73:6112 - connect succeeded Section completed in 0.20 seconds cligate.101.NCPlatform.net. 64.25.40.115:6112 - connect succeeded 64.25.40.114:6112 - connect succeeded 64.25.40.112:6112 - connect succeeded 64.25.40.110:6112 - connect succeeded 64.25.40.113:6112 - connect succeeded 64.25.40.122:6112 - connect succeeded 64.25.40.123:6112 - connect succeeded Section completed in 0.08 seconds ============================================================================== = Tracing network paths (about 10 mins) ============================================================================== *--> pathping -w 500 -q 50 -4 64.25.39.1 <--* Tracing route to 64.25.33-1.ncsoft.com [64.25.39.1] over a maximum of 30 hops: 0 DESKTOP-N7Q83GO [192.168.1.20] 1 www.routerlogin.com [192.168.1.1] 2 96.120.102.233 3 po-117-rur101.bellevue.wa.seattle.comcast.net [68.86.113.149] 4 po-2-rur102.bellevue.wa.seattle.comcast.net [69.139.160.26] 5 69.139.164.77 6 * * * Computing statistics for 62 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 DESKTOP-N7Q83GO [192.168.1.20] 0/ 50 = 0% | 1 0ms 0/ 50 = 0% 0/ 50 = 0% www.routerlogin.com [192.168.1.1] 1/ 50 = 2% | 2 9ms 2/ 50 = 4% 1/ 50 = 2% 96.120.102.233 0/ 50 = 0% | 3 9ms 1/ 50 = 2% 0/ 50 = 0% po-117-rur101.bellevue.wa.seattle.comcast.net [68.86.113.149] 0/ 50 = 0% | 4 9ms 1/ 50 = 2% 0/ 50 = 0% po-2-rur102.bellevue.wa.seattle.comcast.net [69.139.160.26] 0/ 50 = 0% | 5 11ms 1/ 50 = 2% 0/ 50 = 0% 69.139.164.77 Trace complete. *--> pathping -w 500 -q 50 -4 206.127.158.1 <--* Tracing route to 206-127-158-1.ncsoft.com [206.127.158.1] over a maximum of 30 hops: 0 DESKTOP-N7Q83GO [192.168.1.20] 1 www.routerlogin.com [192.168.1.1] 2 96.120.102.233 3 po-117-rur102.bellevue.wa.seattle.comcast.net [68.87.206.141] 4 69.139.164.77 5 * * * Computing statistics for 50 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 DESKTOP-N7Q83GO [192.168.1.20] 0/ 50 = 0% | 1 1ms 0/ 50 = 0% 0/ 50 = 0% www.routerlogin.com [192.168.1.1] 0/ 50 = 0% | 2 9ms 0/ 50 = 0% 0/ 50 = 0% 96.120.102.233 0/ 50 = 0% | 3 9ms 0/ 50 = 0% 0/ 50 = 0% po-117-rur102.bellevue.wa.seattle.comcast.net [68.87.206.141] 50/ 50 =100% | 4 --- 50/ 50 =100% 0/ 50 = 0% 69.139.164.77 Trace complete. *--> pathping -w 500 -q 50 -4 52.84.25.122 <--* Tracing route to server-52-84-25-122.sea32.r.cloudfront.net [52.84.25.122] over a maximum of 30 hops: 0 DESKTOP-N7Q83GO [192.168.1.20] 1 www.routerlogin.com [192.168.1.1] 2 96.120.102.233 3 po-117-rur102.bellevue.wa.seattle.comcast.net [68.87.206.141] 4 69.139.164.77 5 be-33650-cr01.seattle.wa.ibone.comcast.net [68.86.93.165] 6 be-10847-pe02.seattle.wa.ibone.comcast.net [68.86.86.226] 7 50.248.116.34 8 * * * Computing statistics for 87 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 DESKTOP-N7Q83GO [192.168.1.20] 0/ 50 = 0% | 1 1ms 1/ 50 = 2% 1/ 50 = 2% www.routerlogin.com [192.168.1.1] 0/ 50 = 0% | 2 12ms 0/ 50 = 0% 0/ 50 = 0% 96.120.102.233 1/ 50 = 2% | 3 11ms 1/ 50 = 2% 0/ 50 = 0% po-117-rur102.bellevue.wa.seattle.comcast.net [68.87.206.141] 0/ 50 = 0% | 4 11ms 2/ 50 = 4% 1/ 50 = 2% 69.139.164.77 0/ 50 = 0% | 5 14ms 1/ 50 = 2% 0/ 50 = 0% be-33650-cr01.seattle.wa.ibone.comcast.net [68.86.93.165] 0/ 50 = 0% | 6 12ms 1/ 50 = 2% 0/ 50 = 0% be-10847-pe02.seattle.wa.ibone.comcast.net [68.86.86.226] 1/ 50 = 2% | 7 13ms 2/ 50 = 4% 0/ 50 = 0% 50.248.116.34 Trace complete. Section completed in 201.89 seconds ~~~ Link to comment Share on other sites More sharing options...
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