NovaAsylum.3952 Posted October 1, 2017 Share Posted October 1, 2017 So I happened to be out and about with cash, so I decided to buy the PoF expansion. However the code isn't being recognized by the GW systems. Did anyone else have this problem? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 1, 2017 Share Posted October 1, 2017 Out and about? Are you saying you purchased a physical copy of Path of Fire? I wasn't aware any stores carried them. Where did you purchase it? Was it from an Authorized Retailer? If not, you might want to return the copy and ask for a refund. https://www.guildwars2.com/en/retailers/#UnitedStates-physical (Country of choice from drop-down menu available) Good luck. Link to comment Share on other sites More sharing options...
NovaAsylum.3952 Posted October 1, 2017 Author Share Posted October 1, 2017 GameStop offered a digital copy (code) for PoF. After an attempt to redeem the code, the systems say, "the serial code given was not recognized by our system. Please try again." Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 1, 2017 Share Posted October 1, 2017 Then, you will need to discuss it with Game Stop. You won't have been the first to post here about problems with Game Stop codes for PoF. (You can also submit a support ticket to the CS Team, though you may get it resolved with Game Stop before a response from the Team due to the high volume of tickets at this time.) Good luck. Link to comment Share on other sites More sharing options...
Tiborb.1453 Posted October 1, 2017 Share Posted October 1, 2017 [i have this situation](https://en-forum.guildwars2.com/discussion/comment/162611#Comment_162611 "I have this situation") After a week, they offered me a second code, but my bug is still there, so I can't Play PoF. Now after 11 days, if I use the code I bought from the retailer, I get this: "The serial code given was not recognized by our system please try again" (Don't know if is disabled or a new bug) If I use the code I got from the support, I get this: "This serial code has already been appliedto your account". Link to comment Share on other sites More sharing options...
NovaAsylum.3952 Posted October 5, 2017 Author Share Posted October 5, 2017 Interesting, and I'm sorry to hear that. Fortunately, I got a ticket response from Arena Net, asking for me to send pictures of the receipt and code via email. Hopefully it can be resolved that way. GameStop wouldn't do anything because of their DLC policy, which is absurd considering it didn't work at all plus I had some sort of proof. It's whatever. Note that for some reason, below the serial code given, they give instructions to redeem it through steam which brings up a red flag. Regardless it's unacceptable because they're a big game company. Stuff happens though. Link to comment Share on other sites More sharing options...
NovaAsylum.3952 Posted October 6, 2017 Author Share Posted October 6, 2017 Arena Net helped and got everything to work. Thanks for the replies! Link to comment Share on other sites More sharing options...
czerwoni.9563 Posted October 6, 2017 Share Posted October 6, 2017 if only a hard copy was available, i collect cds and make clocks lol im glad they fixed it, anet is pretty good on that stuff Link to comment Share on other sites More sharing options...
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