BaiRenYi.6043 Posted March 2, 2019 Share Posted March 2, 2019 I have 2 friend that I got into guild wars. Both started with the free version and decided that, after a few days of playing, they wanted to purchase the expansions. They were both using the same card. One was able to get the expansion on the first try ingame. The other has tried multiple times both ingame and on the shop website. She keeps getting a "payment failed to authorize" or "unexpected error occurred" message. She even tried another card and another computer. She hasn't submitted a ticket to support yet, but I was curious if anyone else had ideas? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 2, 2019 Share Posted March 2, 2019 She will have to get assistance from the CS Team, or purchase through a Content Creator (which still might not work), or an Authorized Retailer. Good luck. Link to comment Share on other sites More sharing options...
tim.4596 Posted March 6, 2019 Share Posted March 6, 2019 > @"BaiRenYi.6043" said: > I have 2 friend that I got into guild wars. Both started with the free version and decided that, after a few days of playing, they wanted to purchase the expansions. They were both using the same card. One was able to get the expansion on the first try ingame. The other has tried multiple times both ingame and on the shop website. She keeps getting a "payment failed to authorize" or "unexpected error occurred" message. She even tried another card and another computer. > She hasn't submitted a ticket to support yet, but I was curious if anyone else had ideas? Purchasing the expansion in-game is not advised. Many players had issues with in-game purchase, that's a known issue to Anet. Purchasing it on the website would be your way to go. If you're however running into difficulties with that you could try payments via PayPal, sometimes it does fix the option. If that doesn't work, then I'm afraid contacting GW2 support is your only way to go. Unless you want to purchase it on a third party website. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 6, 2019 Share Posted March 6, 2019 Purchasing in-game is _not_ an issue, any more than purchasing through the official website. It's more often an issue with DRI. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now