Vagrant.7206 Posted July 10, 2019 Share Posted July 10, 2019 I thought the new inquest chair was pretty cool, so I tried to buy some gems. I keep getting an unspecified error no matter what I try. Logging in/out doesn't resolve. Help? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted July 10, 2019 Share Posted July 10, 2019 You can contact the Billing CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance. Good luck. Link to comment Share on other sites More sharing options...
Iron Killer.4571 Posted July 10, 2019 Share Posted July 10, 2019 Hello Anet. I tried to purchase gems more than a hundred time. but unable to and the same problem happens. Could you please fix this? if not I know why many people stopped playing now Link to comment Share on other sites More sharing options...
Ithilwen.1529 Posted July 11, 2019 Share Posted July 11, 2019 I ran into the same issue Link to comment Share on other sites More sharing options...
VDAC.2137 Posted July 11, 2019 Share Posted July 11, 2019 I ran into this problem for the first time tonight. I always buy through PayPal and never had a problem before but now, instead of taking me to PayPal, it just blinks “payment authorization failed.” :confused: I guess I’ll have to submit a ticket if I still get this error tomorrow. Hopefully Grenth’s mask will be available for a few days at least! EDIT: Worked fine today! Now I’m not entirely sure whether I ran into a bug last night or missed checking a box... If the latter, the error message could have been more helpful in calling this to my attention! Link to comment Share on other sites More sharing options...
Jakkari.9238 Posted July 13, 2019 Share Posted July 13, 2019 Keeps happening to me also. Never had a problem until now. Tried using other payment methods, logging in through a VPN, nothing helps. It's one of the few times I actually want to give ArenaNet money, and it won't go through. Very frustrating. Link to comment Share on other sites More sharing options...
Scuffy.7518 Posted July 13, 2019 Share Posted July 13, 2019 Same here. Tried paying with credit card an at the last step error shows up for a split second. Link to comment Share on other sites More sharing options...
Wildcat Storm.1475 Posted July 13, 2019 Share Posted July 13, 2019 I went on to buy some gems with Paypal and i'm having this as well. :/ Trying to contact support now. Link to comment Share on other sites More sharing options...
Chimera Tech.8624 Posted July 14, 2019 Share Posted July 14, 2019 Same issue now, tried on and off for the past 5 hours or so, thinking it was a temporary down. Restarted computer and modem, disabled firewall on computer and modem, cleared cache. Called bank, confirmed no transactions going through, had them sit on the phone when I tried again. Nothing. TAKE MY MONEY! Link to comment Share on other sites More sharing options...
Nash.2681 Posted July 14, 2019 Share Posted July 14, 2019 This kind of errors exists for over a year now. Unfortunatly, Arena.Net made their stance clear in another thread on this topic: > @"Stephane Lo Presti.7258" said: > > @"B O N K.6210" said: > > Well there is a surprise, I come back to the game, try to buy gems to move servers and Anet has a broken payment system, that seems to have been going on for over 6 months, and there answer, instead of fixing the issue, is for everyone suffering with the problem to submit a support ticket, I was trying to buy 16k gems, $200 and I cant, and I refuse to submit a support ticket to get a fix that Anet should be fixing double time, as they are losing money from I am sure alot more people then myself over this error. > > Anet if you want mine and other peoples money, i would suggest you figure this out quick and get a fix in place. Probably changing from Digital River would be a good start. > > The reason why we ask players to submit a ticket in these cases is that troubleshooting this kind of issue oftentimes requires sharing personal information, that we will not allow anybody to do on the forums for security reasons. Payment systems are also complex and we also don't want a back and forth on the forums, but an agent from the Customer Support team will help you if you do chose to contact them at help.guildwars2.com > > Just in case you haven't checked them yet, there's a few Knowledge Base articles that could be helpful to you: > https://help.guildwars2.com/hc/en-us/articles/115016021188-Problems-When-Purchasing-Gems > https://help.guildwars2.com/hc/en-us/articles/230515368-Managing-Payment-Information Even though I couldn't disagree more with Mr. Lo Presti in regards of content _and_ company policy shown in his response, he made Arena.Nets stance on that matter pretty clear. So you either go through the fuzz of submitting a payment issue ticket, or save your money. Out of personal experience I can tell you- the error won't solve itself. Good luck. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted July 14, 2019 Share Posted July 14, 2019 You don't agree that sharing personal information on the forums would not be a good idea? I think most would rather keep their personal information _off_ a public website. Link to comment Share on other sites More sharing options...
Krigjeger.4396 Posted July 14, 2019 Share Posted July 14, 2019 If you're experiencing this error or similar problem with giving Anet your money, and have not put a ticket in, PUT IN A TICKET. If you have put in a ticket, don't just check your email for updates, check the support page and look for MY TICKETS. Whenever someone goes into your ticket, it will update and you'll at least know someone has seen it and is working towards a solution. That being said, I put in at ticket two days ago, and after doing similar phone calls to the card provider, the issue is being investigated, and is definitely either on Anet's end or at Digital River (the transaction processing company for Anet). Now hopefully they get it fixed before all the crap I wanted to waste ... err spend my money on goes off sale. Link to comment Share on other sites More sharing options...
Nash.2681 Posted July 16, 2019 Share Posted July 16, 2019 > @"Inculpatus cedo.9234" said: > You don't agree that sharing personal information on the forums would not be a good idea? > I think most would rather keep their personal information _off_ a public website. Ofc I do think that _that_ would be a bad idea. The point is- what additional information do they need besides the affected account name, which in most cases is indentical with the forum name (unless people post for their partners or alt accs). Anything else should already be logged internal anyway. And IF they would need some additional data, they can still contact us through a private message or the e-mail linked to the account. If they'd just opened a sticky thread "Gemstore payment issues" giving affected players the opportunity to simply leave their account names and _may be_ the payment methode that causes that omnipresent error message, I'm pretty sure they'd get way more feedback. Yes, that would require some "thinking outside the common CS box", yes it would probably cause some more work for their support team, but kitten, if that was my company and there's an issue with the only durable source of income- I'd get my CS team in line double time. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now