I Lost my cell phone

[Karyant.7541]

I recently read a post, which said that technical support is taking up to two weeks to respond. Is a long time. My problem is relatively simple, I lost my cell phone, so I can not answer the security code request. I wanted to go back to what it was like, how's it going? If so, how?

[Inculpatus cedo.9234]

You can contact the CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.

Yes, due to high volume, resolutions may take anywhere from 1-3 days to 2 weeks+.

 

Good luck.

[Karyant.7541]

I already sent a ticket, I just hoped there was a faster way. 2 weeks is a lot of time.

[Pax.3548]

Can't you change your phone number directly? is it possible or do you still need the code sent via smg to do that?

[Pax.3548]

By change your phone number I meant the one you linked to your gw2 account

[Karyant.7541]

I dont have another cell phone, but to mange my account I need of SMS code.

[onevstheworld.2419]

Can your phone provider transfer your old number onto a new sim card? I presume you'll get a new phone eventually. Until then, borrow someone else's phone to receive the sms and revert your authentication to email.