povilas.2807 Posted October 24, 2019 Share Posted October 24, 2019 Hello fellow gw2 addicts. So today I managed to retrieve my long lost character (I lost my sim, and finally, after an eternity I managed to get a replacement sim B) ), and i found out that since HoT is free now, I can get a refund. The problem is that I don't know the exact date I bought the game. So my question is, is it possible to somehow find the exact date of HoT purchase? I checked my e-mail for receipt, but could't find anything (I must'v deleted it :s ). Thank you in advance, and I'l see you all in Tyria! <3 Link to comment Share on other sites More sharing options...
Aaralyna.3104 Posted October 24, 2019 Share Posted October 24, 2019 As for refund times: https://www.guildwars2.com/en/news/guild-wars-2-heart-of-thorns-is-free-with-guild-wars-2-path-of-fire/ I do not know where you can see the purchase date. Its not in the account manager at least. An email confirmation would show and I assume a payment notice as well (unless you got it gifted). You could try ./age in game (minus the dot) in game on your oldest character if you have a character that you made on day 1 of your HoT purchase. I assume support could also look into when you did purchase your HoT. But note the following to see if you can get any sort of refund tho: "Players who bought Guild Wars 2: Heart of Thorns through the Black Lion Trading Post or our official website between July 31 and August 30, 2019, can request a refund in either cash or the equivalent value of gems. Players who purchased Guild Wars 2: Heart of Thorns through the Black Lion Trading Post or our official website between July 1, 2019, and July 30, 2019, can request gem compensation." Link to comment Share on other sites More sharing options...
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