chrissybunny.1203 Posted March 3, 2020 Share Posted March 3, 2020 I tried to buy gems and couldn't. A thread said to put a ticket in. I tried but I get the following message (I am in the US and not using a VPN) - "Your IP address is not permitted. IP restrictions are enabled. Access may require connecting to an office network or VPN. Contact your Zendesk administrator for help." Link I get the message - https://help.guildwars2.com/ So I can't buy gems or put in a ticket to resolve why I can't buy gems. This is very annoying. Link to comment Share on other sites More sharing options...
Innermost.6357 Posted March 3, 2020 Share Posted March 3, 2020 Same thing is happening to me. Can't buy gem, can't send a ticket and that message happened. I restarted the game, I even restarted and updated my computer. Link to comment Share on other sites More sharing options...
chrissybunny.1203 Posted March 3, 2020 Author Share Posted March 3, 2020 Just to add to this. Now I can't sell items on the blackmarket store or whatever it is called. When I right click and try to auction an item I get some error message. Link to comment Share on other sites More sharing options...
Bovineslap.1805 Posted March 3, 2020 Share Posted March 3, 2020 I am getting the same message. " Your IP address is not permitted" "IP restrictions are enabled. Access may require connecting to an office network or VPN. Contact your Zendesk administrator for help." Link to comment Share on other sites More sharing options...
chrissybunny.1203 Posted March 3, 2020 Author Share Posted March 3, 2020 > @"chrissybunny.1203" said: > Just to add to this. Now I can't sell items on the blackmarket store or whatever it is called. When I right click and try to auction an item I get some error message. Just to update - I logged out and back in and this not being able to sell is no longer an issue. Link to comment Share on other sites More sharing options...
Midnight.7914 Posted March 3, 2020 Share Posted March 3, 2020 I'm having this issue as well! Link to comment Share on other sites More sharing options...
hiccups.3790 Posted March 27, 2020 Share Posted March 27, 2020 Send mail to: support@guildwars2.com That is the support email adress I found. ? Link to comment Share on other sites More sharing options...
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