Gems not received with account upgrade purchase.

[BlunderBuss.5321]

As my title says if I can get assistance from a GM I can't access the support part of the site so I thought I would try here.

[Inculpatus cedo.9234]

Did you purchase an Ultimate Edition?

If so, Gems take up to 72 hours to arrive, as noted on the purchase page.

[BlunderBuss.5321]

ok so I'll wait another 4 hours and it will make the 3 days

[Cyninja.2954]

Here is a thread from 2017 on this issue:

https://en-forum.guildwars2.com/discussion/10251/72-hours-for-gem-delivery

 

The relevant part is right in the second answer:

> Back when Heart of Thorns first launched, the Ultimate Edition granted the gems immediately (the up to 72 hours message was still there, though). However, shortly after this started ANet noticed a VERY SHARP increase in fraudulent purchases and it was just of the Ultimate Edition. Gold sellers and other nefarious players were buying the Ultimate Edition using stolen credit cards and converting the gems to gold to pass on to others.

>

> **So ANet decided to make it so that the payment had to fully process through the system before the gems were delivered.**

>

> And to not have a repeat of last time, they kept the same process of waiting for the payment to fully go through for Path of Fire.

- credit goes to Seera.5916 whom I will not directly put as author of the quote as to not create unnecessary notifications of new messages

 

The 72 hours are a general guideline as to how long it can take. The significant part is that the transaction has to have fully completed. Given you likely purchased the upgrade over the weekend, this can get delayed further depending on if the transaction is affected by this or not.

 

It is not unusual though for these gems to take a while to clear.

[BlunderBuss.5321]

Well I mean this isn't my first purchase from them I purchased the game at release as well but had no clue it would take this long for a small service should of just bought them straight out.