Game Freezes Spontaneously & Randomly - Crash Logs Inside!

[Puffer Fish.1796]

Hi!

 

I've had this problem across two separate computers now, while my fiance and our roommate have never had this issue across their multiple computers. So I know it's not a universal issue, but I also don't know why it happens.

 

No matter how long I've been playing, the game inevitably freezes. It can be in the middle of combat, in a city, standing still, whatever. There is no rhyme or reason that I can find for it. I read elsewhere that it may be a character model issue, so I have turned all character models down. Low amount shown, with lowest detail. That did not make a difference.

 

After searching, I found my crash log and amongst all the hex key garbage and windows32 directory listings, I found this:

 

> *--> Crash <--*

> Exception: c0000005

> Memory at address 00000000`000000b0 could not be read

> App: Gw2-64.exe

> Pid: 13444

> Cmdline:

> BaseAddr: 00007FF656810000

> ProgramId: 101

> Build: 82080

> Module: d3d9.dll

> When: 2017-09-20T19:23:22Z 2017-09-20T15:23:22-04:00

> Uptime: 0 days 0:00:41

> Flags: 0

 

That's right, the last time I logged into the game (right before I started this post) it lasted 41 seconds before crash. Before that, it was 6 minutes, 40 seconds. Usually it takes at least half an hour, sometimes up to two hours before a crash. I crashed twice during the final Heart of Thorns fight, multiple HoT instances, champions in the overworld, etc. I'm very frustrated with this.

 

**My computer info:**

GPU is an NVIDIA GeForce GTX 1070.

RAM is 8 GB.

CPU is Intel i5-6500 @ 3.20 GHz

OS is Windows 10, 64bit.

 

This also used to happen on my laptop.

 

**My laptop's info as best as I remember it:**

GPU was NVIDIA GeForce GT 650M.

RAM was 8 GB.

CPU was some kind of Intel iSomething.

OS was Windows 8 64bit, then Windows 10 64bit when it upgraded.

 

**The error, as best I can tell**

 

I'm not very good at reading crashlogs, so I hope this is the relevant info.

 

> *--> Error Logs <--*

> Patching failed when loading 0x0011c89e[0]

> Patching failed when loading 0x0011c4c4[0]

> Patching failed when loading 0x00128efc[0]

> Download failed for {0x0019f54c:0x00000000->0x0019f54c, range 0 - 4294967295} with error (4:0:0:0) {retry count: 0; consecutive: 0}

> Download failed for {0x0019f54c:0x00000000->0x0019f54c, range 0 - 4294967295} with error (4:0:0:0) {retry count: 1; consecutive: 0}

> Download failed for {0x0019f54c:0x00000000->0x0019f54c, range 0 - 4294967295} with error (4:0:0:0) {retry count: 2; consecutive: 1}

> Download failed for {0x0019f54c:0x00000000->0x0019f54c, range 0 - 4294967295} with error (4:0:0:0) {retry count: 3; consecutive: 0}

> Download failed for {0x0019f54c:0x00000000->0x0019f54c, range 0 - 4294967295} with error (4:0:0:0) {retry count: 4; consecutive: 0}

> Download failed for {0x0019f54c:0x00000000->0x0019f54c, range 0 - 4294967295} with error (4:0:0:0) {retry count: 5; consecutive: 0}

 

Does anyone know why this happens or how to fix it? I just want to play the game without worry of being dropped halfway through hero points in Dragon's Stand.

[abomally.2694]

DirectX9 is crashing. Are you using any injection software such as SweetFX (etc.)?

 

If so, remove it and try the game again.

[Puffer Fish.1796]

> @abomally.2694 said:

> DirectX9 is crashing. Are you using any injection software such as SweetFX (etc.)?

>

> If so, remove it and try the game again.

 

I do not use anything like that to my knowledge.

[Inculpatus cedo.9234]

Programs associated with your graphics card can cause the same problem.

You can re-install DirectX9, but if a (graphics) program is interfering, the problem will just appear, again.

 

If you continue to have issue, you can contact the Tech CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.

 

Good luck.

[Puffer Fish.1796]

> @"Inculpatus cedo.9234" said:

> Programs associated with your graphics card can cause the same problem.

> You can re-install DirectX9, but if a (graphics) program is interfering, the problem will just appear, again.

>

> If you continue to have issue, you can contact the Tech CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.

>

> Good luck.

 

Thanks for your input! However, I just tried to uninstall/update/whatever DirectX9 but the setup program told me I need to run an *older* version of Windows to be able to do that. Are we sure my GW2 is using DX9? How do we tell based on what I posted before?

[Inculpatus cedo.9234]

Guild Wars 2 only uses DX9.

Your crash report indicates the problem - Module: d3d9.dll

[Puffer Fish.1796]

> @"Inculpatus cedo.9234" said:

> Guild Wars 2 only uses DX9.

> Your crash report indicates the problem - Module: d3d9.dll

 

Thank you!!

I've submitted a support ticket already. Hopefully they can get to it soon and help me figure out how to fix it.

[Inculpatus cedo.9234]

While you wait for assistance, you might try turning off all Nvidia associated programs, such as GeForce Experience, etc.

 

Good luck.

[DeWolfe.2174]

Are you trying to play in full screen or windowed mode?

Google DDU and how to use it. Remember to have your usb keyboard and mouse plugged into USB2, not 3 ports, when going into safe mode.

Download a fresh copy of the video drivers from Nvidia.com.

Use DDU.

Then when installing, check custom install and then check clean install.

Is your 1070 a super clocked or factory over clocked version?

[abomally.2694]

To reinstall DirectX9 on Windows 10, you MUST use the full offline installer. You can download it here:

 

https://www.microsoft.com/en-us/download/details.aspx?id=8109