Sapiente.2340 Posted March 12, 2020 Share Posted March 12, 2020 Dear admins and friends, somebody got my Key and adress informations and constantly chaning my mail and my password. To prevent this situation i just bought 800 silver yesterday. And my phone authenticator was active. Today he changed it again. And this guy using VPN i am suspicious about my old homemate but i have no conneciton with him. I just spend many times and money on my account and i dont want to lose it. And you ask about last 4 digits from last purchase how could he changed it again? I just used my new card he cant know :( account name: doufeelachill.6078 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 13, 2020 Share Posted March 13, 2020 > @"Sapiente.2340" said: > Dear admins and friends, somebody got my Key and adress informations and constantly chaning my mail and my password. To prevent this situation i just bought 800 silver yesterday. And my phone authenticator was active. Today he changed it again. And this guy using VPN i am suspicious about my old homemate but i have no conneciton with him. I just spend many times and money on my account and i dont want to lose it. And you ask about last 4 digits from last purchase how could he changed it again? I just used my new card he cant know :( account name: doufeelachill.6078 You will need to contact the CS Team via the 'Support' link above/below. If you cannot log in, you can submit a ticket using the 'Anonymous' feature. Good luck. Link to comment Share on other sites More sharing options...
Sapiente.2340 Posted March 13, 2020 Author Share Posted March 13, 2020 I did and i just got it back 2 days ago and i used new card so he wont be able to take it back. But my logins changed again and i cant buy gems everytime i lost my account :( Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 13, 2020 Share Posted March 13, 2020 And did you change the email address associated with your account? The usurper likely has access to your email, as well. https://help.guildwars2.com/hc/en-us/articles/230428927-Guild-Wars-2-Account-Security (Read all and follow all security measures.) Only the CS Team can assist you. No one on the forum has any power to work with others' accounts. Link to comment Share on other sites More sharing options...
MikeG.6389 Posted March 13, 2020 Share Posted March 13, 2020 Did you deactivate the Authenticator? How could they change your account info with it active? Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted March 14, 2020 Share Posted March 14, 2020 > @"Sapiente.2340" said: > Dear admins and friends, somebody got my Key and adress informations and constantly chaning my mail and my password. To prevent this situation i just bought 800 silver yesterday. There is no use in trying to regain sole access to your account when your computer is obviously infected by a keylogger. Make your PC save again before you proceed with changing account passwords. > @"MikeG.6389" said: > Did you deactivate the Authenticator? How could they change your account info with it active? I believe there is software for this kind of thing once you have the person's phone number. Link to comment Share on other sites More sharing options...
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