Warming Hearth.3819
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Gem store not working
Warming Hearth.3819 replied to Brizas.2659's topic in Bugs: Game, Forum, Website
Same problem. I bet it has something to do with the new regulations for online trading in Europe, maybe Anet forgot to update something because the buying process now simply crashes after you complete the authentication process with your bank, such as a simple face recognition on your bank's app -
Unable to purchase gems [Merged]
Warming Hearth.3819 replied to JMaarse.7086's topic in Account & Technical Support
Having the same problem. The recent changes to online shopping in Europe require you to confirm your online purchases by double verifying with your bank, such as a face recognition with your bank's app. After a successful verification, the buying gems window just closes, no money is charged, and I get no gems
