Leamas.5803

> @"Ashantara.8731" said: > I assume it must have been related to your system (i.e., OS), its configuration or some program you are using across all of your devices (the antivirus, for instance). There must be a similarity between all of them that was causing it, there is no other explanation as other players did not experience your issue. > Oddly, there was no similarity. I don't use any specific 3rd party firewall or AV software other than what Microsoft provides and if they are installed (Such as MalwareBytes or Spybot), I don't leave the background services running. I know I certainly didn't do any specific changes across all 3 machines approximately a month ago, when this started, other than perhaps Windows updates pushed by Microsoft. When I removed Synapse off the first two machines and they worked, I had assumed it was Synapse, but Synapse was not installed on the 3rd machine. No config or software changes were make to the 3rd machine. The only thing that changed on it was yesterday's patch. The other option, of course, is that perhaps my ISP changed, or fixed, something on their end. That would explain the behavior and living in rural Canada, would explain the lack of activity about this on the forum, but you'd think that would have affected other games or Internet services as well.

@"Inculpatus cedo.9234" @"TheQuickFox.3826" While there were no mention of crash fixes in yesterday's update release notes, it seems to have resolved the issue. Synapse does not appear to have been a factor as it was not installed on the 3rd machine, yet the crashing went away after the patch none the less. No other changes were made to this 3rd machine. GW2 appears to now be working properly on all 3 machines. It's running on my laptop now as a test as I have had the crashing go away briefly before, only to return the next day.

> @"TheQuickFox.3826" said: > > I know nothing about that, but it could be worth to log into your router and try to disable features like packet inspection, firewall, blocklists. > First make screenshots of your existing settings so you can put everything back when needed. Then test if this solves anything. So, I'm unsure what the cause was as there was a large game update today, however, after the update, and removing Synapse on both the main PC and the laptop the game seems to have stabilized. Both have remained up for over 30 minutes without a black screen. On the laptop, I did attempt to the launch the game after the update, but still encountered the greyed out start button on the character select screen. That went away after I removed Synapse, but removing Synapse fixing it might have been a fluke. I'll have to exit and reenter the game a few times as the greyed out start button was a random issue. That said, if Synapse was the cause, rather than the patch being the fix, then the game has an issue than needs to be addressed. Synapse should not affect the game like that. I'll leave the laptop running for a while, then I'll test the 3rd machine and leave Synapse installed.

> @"TheQuickFox.3826" said: > This one was most likely caused by my security software Malwarebytes messing with the connection between my game client and the ArenaNet servers. So, what you can do except for contacting support is checking if anything interferes with your connection. This can be a firewall, antivirus, vpn, net filter etc. Do we know which ports need to be open and connectable? I recently installed updates for my Ubiquiti router and switches. I wonder if that update did something...although everything else works...Apex, Rust, Minecraft, etc...

> @"TheQuickFox.3826" said: > Does it look like mine? > > > This one was most likely caused by my security software Malwarebytes messing with the connection between my game client and the ArenaNet servers. So, what you can do except for contacting support is checking if anything interferes with your connection. This can be a firewall, antivirus, vpn, net filter etc. > > I'm still using malwarebytes today and this issue has long been resolved. > > https://en-forum.guildwars2.com/discussion/75462/black-screens-connectivity-issues Yes, it looks just like that, but nothing software-wise has changed on any of these machines, especially the laptop since literally all I use it for is GW2 and Zoom, and certainly not all at the same time, unless it's related to a Windows update. I'll check the thread out and see if I can can track it down. Thanks.

> @"Inculpatus cedo.9234" said: > Well, you could _try_ removing those things. Just to see. I've tried removing it from one machine to test, but my son's headset is Razer so it will need to be reinstalled.

> @"Inculpatus cedo.9234" said: > Have you tried a -repair to the client? Probably to no avail, but... > > If it were a game issue, would it not affect most players? /shrug > > Is there anything, program, etc., that all your computers share? I've tried both repair and removing the local.dat. Nothing particular between the 3, other than Steam and the nVidia software, and I typically keep Steam shut down. Razer Synapse, might, be on all three, but that shouldn't affect it and a network issues should give errors, one would think, so I'm kind of at a loss.

Strangely, it worked all day yesterday after the Spybot scan, and now the black screen is back today, after the update. Running Spybot again to see if something snuck its way back in. The machine was shut down with GW2 yesterday and started up today specifically to run GW2. :s

> @"Ashantara.8731" said: > > @"Leamas.5803" said: > > > @"Ashantara.8731" said: > > > Could be an issue with your software firewall or antivirus. Try adding the GW2 installation directory to the list of exceptions. > > I don't have any firewall or antivirus installed on that machine, other than what comes with Windows. > > In that case, you should make sure there is no malware or virus on your system... > > You should also check the GW2 dump file to see what caused the crash. I think the file is located here (**%AppData%\Guild Wars 2\Coherent Dumps**) or in the GW2 game installation folder (**Crash.dmp**). To open it, follow these instructions: https://en-forum.guildwars2.com/discussion/comment/1357225#Comment_1357225 (You could also check your OS health status by following the instructions further down: DISM, SFC.) Hmmm, there was something there that S&D cleaned and the game seems to have stabilized. It's really odd that it would suddenly come up like this. The only things this machine is used for are GW2 and just recently Zoom (Since before XMas). I wonder if there was something pre-existing that a recent game update became sensitive too, or something invasive left behind by the Flash uninstaller.

> @"Ashantara.8731" said: > Could be an issue with your software firewall or antivirus. Try adding the GW2 installation directory to the list of exceptions. I don't have any firewall or antivirus installed on that machine, other than what comes with Windows. Nothing has changed on that front and I've used this machine for years. Why would it suddenly become an issue? I also tried running in administrator mode, same issue.

Tried deleting the local.dat. Same issue where I press the Play button on the character select, button greys out, game doesn't start, then after a minute or two, it crashes to the launcher and is logged out. After the 3rd try, I managed to actually load in to a map. Then, after about 10 minutes, black screen. The ping is higher than usual, at about 110ms, but not so outrageously high that it would cause major connection issues...and it shouldn't cause this type of issue. No error messages are shown at any time. Nothing gets logged anywhere. Not in the log files in the program folder or the appdata folder. Are logs written elsewhere or is there a way to increase the log level to see what's going on?

I have this issue as well. You can hear the audio in the background, but the screen goes black and all you're left with is in the in-game mouse pointer. Commands (0-9) don't appear to do anything. Another thing it's doing is that it will occasionally do nothing when you press the Play button in the character select screen. The button will grey out but the game does not start. After a few minutes it will time out and the game will crash to the launcher and you'll be logged out. This started in the last week or two. I tried running a repair and it didn't help. Nothing in the Crash.dmp or ArenaNet.log. It's an ancient machine that I only use for farming, but I've never had issues with it. 1st gen i7 8GB RAM nVidia 445M GPU.