Playing on GeForce Now has got both me and my gf banned from GW2, similar case to this one:
Seeing that the case here is 5-6 months old, the same random security sweep apparently is still active. The only way to reverse the ban is to contact the support via an anynomous ticket (cause it's not possible to log in with the account)... and this was fixed the day after. The email they sent to me reads:
> It appears this account was caught in our regular account security review. After thoroughly reviewing this account I have decided to remove the block that was placed on it. You may now access our services again.
>
> If you are accessing our services using a VPN/proxy, please understand that we do not condone, nor do we support their usage. While we do not prohibit the use of these services we have found them to be directly associated to malicious and fraudulent activity. As such, continued use may result in additional blocks placed on the account.
As a service that they provide on their official recommendations for mac users after discontinuing the mac client, this is such a horrible experience. If they do not clarify a guideline for what may or may not get you banned and lock you out of the game until a support ticket is resolved, then they shouldn't advice people to use it. Also the support response has no mention of GeForce now but instead warns me of not using VPN, that seems quite unsatisfying too. Especially when this is identical to someone who had the same experience almost half a year ago.
-- Just a heads-up for whoever looking into using geforce now for the future
Playing on GeForce Now has got both me and my gf banned from GW2, similar case to this one: Seeing that the case here is 5-6 months old, the same random security sweep apparently is still active. The only way to reverse the ban is to contact the support via an anynomous ticket (cause it's not possible to log in with the account)... and this was fixed the day after. The email they sent to me reads: > It appears this account was caught in our regular account security review. After thoroughly reviewing this account I have decided to remove the block that was placed on it. You may now access our services again. > > If you are accessing our services using a VPN/proxy, please understand that we do not condone, nor do we support their usage. While we do not prohibit the use of these services we have found them to be directly associated to malicious and fraudulent activity. As such, continued use may result in additional blocks placed on the account. As a service that they provide on their official recommendations for mac users after discontinuing the mac client, this is such a horrible experience. If they do not clarify a guideline for what may or may not get you banned and lock you out of the game until a support ticket is resolved, then they shouldn't advice people to use it. Also the support response has no mention of GeForce now but instead warns me of not using VPN, that seems quite unsatisfying too. Especially when this is identical to someone who had the same experience almost half a year ago. -- Just a heads-up for whoever looking into using geforce now for the future